{"id":29767,"date":"2020-10-16T17:38:45","date_gmt":"2020-10-17T00:38:45","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=29767"},"modified":"2025-12-11T13:42:08","modified_gmt":"2025-12-11T21:42:08","slug":"sell-more-cars-with-these-5-customer-experience-strategies","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/","title":{"rendered":"Sell more cars with these 5 customer experience strategies"},"content":{"rendered":"\n<p>Buying a car is a big decision and customers want to go with the best. In the experience economy, the dealerships that win offer winning experiences at every point of the customer journey. In this article, we\u2019ll go through five&nbsp;ways you can improve your <a href=\"https:\/\/birdeye.com\/blog\/customer-experience\/\">customer experience<\/a>, sell more cars, and grow your dealership.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-why-customer-experience-is-crucial-for-your-dealership-nbsp\" data-level=\"2\">Why customer experience is crucial for your dealership\u00a0<\/a><\/li><li><a href=\"#h-strategy-1-increase-visibility-on-3rd-party-sites\" data-level=\"2\">Strategy #1: Increase visibility on 3rd-party sites<\/a><ul><li><a href=\"#h-make-sure-that-your-business-listings-are-updated-and-accurate\" data-level=\"3\">Make sure that your business listings are updated and accurate<\/a><\/li><li><a href=\"#h-ask-your-customers-to-write-reviews-nbsp\" data-level=\"3\">Ask your customers to write reviews\u00a0<\/a><\/li><li><a href=\"#h-respond-to-reviews\" data-level=\"3\">Respond to reviews<\/a><\/li><\/ul><\/li><li><a href=\"#h-strategy-2-create-a-fantastic-in-store-experience\" data-level=\"2\">Strategy #2: Create a fantastic in-store experience<\/a><ul><li><a href=\"#h-improve-your-waiting-area\" data-level=\"3\">Improve your waiting area<\/a><\/li><li><a href=\"#h-focus-on-great-service\" data-level=\"3\">Focus on great service<\/a><\/li><\/ul><\/li><li><a href=\"#h-strategy-3-make-your-customers-feel-heard-nbsp\" data-level=\"2\">Strategy #3: Make your customers feel heard\u00a0<\/a><ul><li><a href=\"#h-mine-reviews-for-data\" data-level=\"3\">Mine reviews for data<\/a><\/li><li><a href=\"#h-send-customer-surveys\" data-level=\"3\">Send customer surveys<\/a><\/li><li><a href=\"#h-get-leadership-involved-nbsp\" data-level=\"3\">Get leadership involved\u00a0<\/a><\/li><\/ul><\/li><li><a href=\"#h-strategy-4-leverage-customer-networks-nbsp\" data-level=\"2\">Strategy #4: Leverage customer networks\u00a0<\/a><ul><li><a href=\"#h-launch-a-referral-program\" data-level=\"3\">Launch a referral program<\/a><\/li><li><a href=\"#h-determine-the-right-incentives-nbsp\" data-level=\"3\">Determine the right incentives\u00a0<\/a><\/li><li><a href=\"#h-make-the-process-easy\" data-level=\"3\">Make the process easy<\/a><\/li><\/ul><\/li><li><a href=\"#h-strategy-5-don-t-forget-the-post-purchase-experience-nbsp\" data-level=\"2\">Strategy #5: Don\u2019t forget the post-purchase experience\u00a0<\/a><ul><li><a href=\"#h-send-promotions-or-deals\" data-level=\"3\">Send promotions or deals<\/a><\/li><li><a href=\"#h-care-and-maintenance-tips\" data-level=\"3\">Care and maintenance tips<\/a><\/li><\/ul><\/li><li><a href=\"#h-in-conclusion-nbsp\" data-level=\"2\">In conclusion\u00a0<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-customer-experience-is-crucial-for-your-dealership-nbsp\">Why customer experience is crucial for your dealership&nbsp;<\/h2>\n\n\n\n<p>Here are a few stats that show customer experience is crucial in today\u2019s environment.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html#:~:text=Customers%20are%20willing%20to%20pay,more%20influential%20than%20great%20advertising.#:~:text=Customers%20are%20willing%20to%20pay,more%20influential%20than%20great%20advertising\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">65% of customers<\/a> find a positive experience with a brand to be more influential than great advertising.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.lumoa.me\/blog\/customer-experience\/-stats\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">55% of CX professionals<\/a> believe their companies will be too slow and face disruption from more innovative, nimble and customer-focused competitors.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/au\/blog\/2018\/06\/new-report--5-ways-businesses-can-meet-expectations-of-the-conne.html\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">67% of customers<\/a> say their standard for good experiences are higher than they\u2019ve ever been.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>A great customer experience can help your brand attract new customers and retain existing ones. On the other hand, being too slow to react to customer opinion means losing sales to dealerships that are better prepared to embrace digital transformation.&nbsp;<\/p>\n\n\n\n<p>So let&#8217;s talk about how you can improve customer experience and stay ahead of the competition <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strategy-1-increase-visibility-on-3rd-party-sites\">Strategy #1: Increase visibility on 3rd-party sites<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_Content-image_option1-1024x313.png\" alt=\"power of reviews for dealerships\" class=\"wp-image-29771\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_Content-image_option1-1024x313.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_Content-image_option1-300x92.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_Content-image_option1-768x235.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_Content-image_option1-1536x469.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_Content-image_option1-810x247.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_Content-image_option1-1140x348.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_Content-image_option1.png 1722w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Great customer experience starts at the moment of first discovery. For many customers, this moment of first discovery takes place on<a href=\"https:\/\/birdeye.com\/blog\/10-car-review-sites\/\"> car review sites<\/a>. Studies show that <a href=\"https:\/\/www.coxautoinc.com\/news\/car-buyers-visiting-fewer-dealerships-making-faster-decisions-as-online-engagement-rises\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">80% of shoppers<\/a> use 3rd-party sites for car shopping, including sites like Cars.com, Edmunds, Kelly Blue Book, CarGurus, CarFax, Carwise, and <a href=\"https:\/\/birdeye.com\/blog\/why-dealerrater-is-important-to-your-automotive-business\/\">DealerRater<\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-make-sure-that-your-business-listings-are-updated-and-accurate\">Make sure that your business listings are updated and accurate<\/h3>\n\n\n\n<p>An average car shopper <a href=\"https:\/\/www.coxautoinc.com\/wp-content\/uploads\/2019\/04\/2019-Cox-Automotive-Car-Buyer-Journey-Study-Media-Deck.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">visits 4.2 websites<\/a> &#8211; so make sure you are present everywhere your customers are looking. Claim your business profile on all the sites we mentioned above, as well as on bigger sites like Google and Facebook. Ensure that all of your contact information like phone number, email, and address is accurate on trusted 3rd-party sites so that interested customers can easily get in touch with you.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-your-customers-to-write-reviews-nbsp\">Ask your customers to write reviews&nbsp;<\/h3>\n\n\n\n<p>Studies show that 92% of customers consult <a href=\"https:\/\/birdeye.com\/reviews\/\">reviews<\/a> before making a purchase decision. That means the more social proof that you have on these websites, the better your chances of getting potential customers to choose your business in the future. Of course, while most customers are happy to leave a review, many simply don\u2019t have the time to find your business\u2019s profiles on different sites.&nbsp; To make the process of leaving a review easy, send review requests via text or email that links directly to your business profile on sites like Google and Facebook.&nbsp;<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-respond-to-reviews\">Respond to reviews<\/h3>\n\n\n\n<p>Remember to respond to both positive and negative reviews on any site where your customers might be browsing. While responding to positive reviews is a great way to show appreciation and build loyalty, responding to negative reviews shows that your team is dedicated to customer service in all circumstances. A great response to a negative review can in many cases even turn a disgruntled customer into a happy one.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strategy-2-create-a-fantastic-in-store-experience\">Strategy #2: Create a fantastic in-store experience<\/h2>\n\n\n\n<p>While we\u2019ve discussed some of the benefits of digital customer experience, it\u2019s important to keep in mind that many customers still become aware of your business simply by walking in. So it\u2019s important to make sure that your dealership\u2019s in-store experience goes above and beyond that of the competition. Here are a couple of tips to make sure that your experience is worth raving about. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improve-your-waiting-area\">Improve your waiting area<\/h3>\n\n\n\n<p>These days, customers\u2019 attention spans are short. Magazines in waiting often are not enough to keep customers entertained. Instead, many dealerships are getting creative in capturing customer interest. Businesses like <a href=\"https:\/\/www.iracars.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Prime Motor Group in Massachusetts<\/a> now have pinball machines and arcade games in their waiting areas to make the experience more fun than ever.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-focus-on-great-service\">Focus on great service<\/h3>\n\n\n\n<p>Ultimately, great customer experience means that your team members should be trained to provide great service. Make sure that you have team members that welcome customers with a smile and are prepared to help with any issue that comes up in a polite and professional manner. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strategy-3-make-your-customers-feel-heard-nbsp\">Strategy #3: Make your customers feel heard&nbsp;<\/h2>\n\n\n\n<p>Customer feedback is a useful source of continuous information and can play a critical role in improving your business. Be sure to analyze feedback from your customers at key touchpoints to make sure that your customer experience stays world-class. Here are three tips that can help you collect feedback and turn into action.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-mine-reviews-for-data\">Mine reviews for data<\/h3>\n\n\n\n<p>While we talked about how reviews are a valuable way to build credibility with potential customers, they can also be used to identify areas that are and aren\u2019t working with your business. Read reviews to identify the areas that customers often mention in both positive and negative contexts. This can give your team a better understanding of where <a href=\"https:\/\/birdeye.com\/blog\/5-types-of-customer-expectations\/\">customer expectations<\/a> are being met and where further work needs to be done.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-send-customer-surveys\">Send customer surveys<\/h3>\n\n\n\n<p>Collecting customer feedback shouldn\u2019t end with reviews. Reviews and <a href=\"https:\/\/birdeye.com\/surveys\/\">surveys<\/a> together can be a great 1-2 punch to tackle issues in customer experience. Many dealerships use surveys as a way to collect more information about problems that were first brought to their attention through reviews.&nbsp;&nbsp;Customer surveys can help you go more in-depth into potential issues. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-get-leadership-involved-nbsp\">Get leadership involved&nbsp;<\/h3>\n\n\n\n<p>Make sure the reviews and surveys you collect don\u2019t go to waste. Share this feedback in meetings with your executive team. It&#8217;s a great way to ensure that these <a href=\"https:\/\/birdeye.com\/customer-insights\/\">insights<\/a> are turning into action and improved operations.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strategy-4-leverage-customer-networks-nbsp\">Strategy #4: Leverage customer networks&nbsp;<\/h2>\n\n\n\n<p>Customers make purchases based on their social networks. Studies show that <a href=\"https:\/\/www.coxautoinc.com\/wp-content\/uploads\/2019\/04\/2019-Cox-Automotive-Car-Buyer-Journey-Study-Media-Deck.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">35% of first-time buyers<\/a> first become aware of the make and model of the car they buy from family or friends. So it\u2019s important to invest in your customers and ensure that they\u2019re loyal advocates of your brand.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/7-ways-to-design-a-referral-marketing-program\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-design-a-successful-referral-marketing-program.jpg\" alt=\"\" class=\"wp-image-29021\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-launch-a-referral-program\">Launch a referral program<\/h3>\n\n\n\n<p>Seek your customers\u2019 help to spread the word on social platforms. <a href=\"https:\/\/www.facebook.com\/business\/news\/insights\/understanding-the-auto-buying-journey-of-the-connected-consumer\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">49%<\/a> have already shared auto-related content with their network on social media. Many of your happy customers will likely be more than happy to share information about your business as well.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-determine-the-right-incentives-nbsp\">Determine the right incentives&nbsp;<\/h3>\n\n\n\n<p>To further motivate customers to refer your business, determine what kind of incentive you want to offer. Some dealerships choose to give cash or gift cards to customers who have given referrals. Others choose to give service credit. Some dealerships even choose to offer no incentive. Experiment to see which arrangement gives you the best results.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-make-the-process-easy\">Make the process easy<\/h3>\n\n\n\n<p>Customers are more likely to refer friends and family to your business when the process is easy. Send <a href=\"https:\/\/birdeye.com\/blog\/referral-marketing\/\">referral<\/a> requests to your customers directly via text and email, so all they have to do is click a button to share a referral. Also, keep in mind that tracking referrals and incentives manually is not easy. Consider using a referral management software instead. The right platform can help you track who is sending referrals and help you pay out incentives.&nbsp;<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strategy-5-don-t-forget-the-post-purchase-experience-nbsp\">Strategy #5: Don\u2019t forget the post-purchase experience&nbsp;<\/h2>\n\n\n\n<p>Your relationship with your customers shouldn\u2019t end with the purchase. Studies show that <a href=\"https:\/\/www.facebook.com\/business\/news\/insights\/understanding-the-auto-buying-journey-of-the-connected-consumer\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">86% of customers<\/a> want to engage with brands post-purchase. However, <a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/de\/Documents\/consumer-industrial-products\/2018_GACS_Data%20Deck_Germany.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">59% of car buyers<\/a> are not contacted post-purchase. Don\u2019t let this be the story for your dealership. Here are a couple of strategies that can help you stay connected with customers and build loyalty over time.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-send-promotions-or-deals\">Send promotions or deals<\/h3>\n\n\n\n<p>Unless you actively promote offers to your existing customers, they may go to competitors to get their needs met. Send customers promotions or deals via email and text. These can be service offers, or if enough time has passed, an offer to trade-in their old vehicles.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-care-and-maintenance-tips\">Care and maintenance tips<\/h3>\n\n\n\n<p>To stay top-of-mind for customers, send them informative content such as tips for maintaining their vehicles. It\u2019s a great way to show your brand\u2019s dedication to service while also helping your customers make the most of their purchase.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-in-conclusion-nbsp\">In conclusion&nbsp;<\/h2>\n\n\n\n<p>Unfortunately, we just didn\u2019t have space to fit every strategy that we have into this one article. But luckily, we compiled this eBook with all of the information that you need. It contains 5 bonus strategies to help you enhance the customer experience and sell more cars. Download the guide by clicking below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/sell-more-cars-with-these-10-cx-strategies\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sell-more-cars.jpg\" data-clicktag=\"regular_sellmorecarscxstrategies_29753_banner\" alt=\"Sell More Cars\" class=\"wp-image-29750\"><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Buying a car is a big decision and customers want to go with the best. In the experience economy, the dealerships that win offer winning experiences at every point of the customer journey. In this article, we\u2019ll go through five&nbsp;ways you can improve your customer experience, sell more cars, and grow your dealership.&nbsp; Why customer [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":29769,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8537],"tags":[],"class_list":["post-29767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sell more cars with a customer experience strategies | Birdeye<\/title>\n<meta name=\"description\" content=\"Great customer experience can help you sell more cars. Here are 5 strategies that will put your dealership ahead of the competition.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/29767\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sell more cars with these 5 customer experience strategies\" \/>\n<meta property=\"og:description\" content=\"Great customer experience can help you sell more cars. Here are 5 strategies that will put your dealership ahead of the competition.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/\" \/>\n<meta property=\"og:site_name\" content=\"#1 Agentic Marketing Platform for Multi-Location Brands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BirdeyeReviews\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-17T00:38:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-11T21:42:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2-1024x597.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"597\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Birdeye Staff Writer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:site\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Birdeye Staff Writer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/\"},\"author\":{\"name\":\"Birdeye Staff Writer\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb\"},\"headline\":\"Sell more cars with these 5 customer experience strategies\",\"datePublished\":\"2020-10-17T00:38:45+00:00\",\"dateModified\":\"2025-12-11T21:42:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/\"},\"wordCount\":1510,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2.png\",\"articleSection\":[\"Customer Experience\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#respond\"]}],\"accessibilityFeature\":[\"tableOfContents\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/\",\"url\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/\",\"name\":\"Sell more cars with a customer experience strategies | Birdeye\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2.png\",\"datePublished\":\"2020-10-17T00:38:45+00:00\",\"dateModified\":\"2025-12-11T21:42:08+00:00\",\"description\":\"Great customer experience can help you sell more cars. Here are 5 strategies that will put your dealership ahead of the competition.\",\"breadcrumb\":{\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#primaryimage\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2.png\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2.png\",\"width\":2400,\"height\":1400,\"caption\":\"sell more cars\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/birdeye.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/birdeye.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Experience\",\"item\":\"https:\/\/birdeye.com\/blog\/category\/customer-experience\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Sell more cars with these 5 customer experience strategies\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/birdeye.com\/blog\/#website\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"name\":\"#1 Agentic Marketing Platform for Multi-Location Brands\",\"description\":\"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.\",\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/birdeye.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\",\"name\":\"Birdeye\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"width\":376,\"height\":200,\"caption\":\"Birdeye\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BirdeyeReviews\/\",\"https:\/\/x.com\/Birdeye_\",\"https:\/\/www.instagram.com\/wearebirdeye\/\",\"https:\/\/www.linkedin.com\/company\/2837064\/\",\"https:\/\/www.youtube.com\/c\/birdeye\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb\",\"name\":\"Birdeye Staff Writer\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b02d4f734e2626458e163885fb0eefb2537d88d979a27d2551696e9d9d675f80?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b02d4f734e2626458e163885fb0eefb2537d88d979a27d2551696e9d9d675f80?s=96&d=mm&r=g\",\"caption\":\"Birdeye Staff Writer\"},\"description\":\"Birdeye's Staff Writers are dedicated to delivering insightful content on reputation management, customer engagement, and digital marketing trends. They turn complex digital marketing concepts into digestible, actionable content and help businesses leverage Birdeye's all-in-one platform for growth and success.\",\"url\":\"https:\/\/birdeye.com\/blog\/author\/birdeye-staff-writer\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Sell more cars with a customer experience strategies | Birdeye","description":"Great customer experience can help you sell more cars. Here are 5 strategies that will put your dealership ahead of the competition.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/29767\/","og_locale":"en_US","og_type":"article","og_title":"Sell more cars with these 5 customer experience strategies","og_description":"Great customer experience can help you sell more cars. Here are 5 strategies that will put your dealership ahead of the competition.","og_url":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/","og_site_name":"#1 Agentic Marketing Platform for Multi-Location Brands","article_publisher":"https:\/\/www.facebook.com\/BirdeyeReviews\/","article_published_time":"2020-10-17T00:38:45+00:00","article_modified_time":"2025-12-11T21:42:08+00:00","og_image":[{"width":1024,"height":597,"url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2-1024x597.png","type":"image\/png"}],"author":"Birdeye Staff Writer","twitter_card":"summary_large_image","twitter_creator":"@Birdeye_","twitter_site":"@Birdeye_","twitter_misc":{"Written by":"Birdeye Staff Writer","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#article","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/"},"author":{"name":"Birdeye Staff Writer","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb"},"headline":"Sell more cars with these 5 customer experience strategies","datePublished":"2020-10-17T00:38:45+00:00","dateModified":"2025-12-11T21:42:08+00:00","mainEntityOfPage":{"@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/"},"wordCount":1510,"commentCount":0,"publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"image":{"@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#primaryimage"},"thumbnailUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2.png","articleSection":["Customer Experience"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#respond"]}],"accessibilityFeature":["tableOfContents"]},{"@type":"WebPage","@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/","url":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/","name":"Sell more cars with a customer experience strategies | Birdeye","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#primaryimage"},"image":{"@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#primaryimage"},"thumbnailUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2.png","datePublished":"2020-10-17T00:38:45+00:00","dateModified":"2025-12-11T21:42:08+00:00","description":"Great customer experience can help you sell more cars. Here are 5 strategies that will put your dealership ahead of the competition.","breadcrumb":{"@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#primaryimage","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2.png","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Sell-more-cars-with-these-5-customer-experience-strategies_2400x1400_Option2.png","width":2400,"height":1400,"caption":"sell more cars"},{"@type":"BreadcrumbList","@id":"https:\/\/birdeye.com\/blog\/sell-more-cars-with-these-5-customer-experience-strategies\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/birdeye.com"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/birdeye.com\/blog\/"},{"@type":"ListItem","position":3,"name":"Customer Experience","item":"https:\/\/birdeye.com\/blog\/category\/customer-experience\/"},{"@type":"ListItem","position":4,"name":"Sell more cars with these 5 customer experience strategies"}]},{"@type":"WebSite","@id":"https:\/\/birdeye.com\/blog\/#website","url":"https:\/\/birdeye.com\/blog\/","name":"#1 Agentic Marketing Platform for Multi-Location Brands","description":"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.","publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/birdeye.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/birdeye.com\/blog\/#organization","name":"Birdeye","url":"https:\/\/birdeye.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","width":376,"height":200,"caption":"Birdeye"},"image":{"@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BirdeyeReviews\/","https:\/\/x.com\/Birdeye_","https:\/\/www.instagram.com\/wearebirdeye\/","https:\/\/www.linkedin.com\/company\/2837064\/","https:\/\/www.youtube.com\/c\/birdeye"]},{"@type":"Person","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb","name":"Birdeye Staff Writer","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b02d4f734e2626458e163885fb0eefb2537d88d979a27d2551696e9d9d675f80?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b02d4f734e2626458e163885fb0eefb2537d88d979a27d2551696e9d9d675f80?s=96&d=mm&r=g","caption":"Birdeye Staff Writer"},"description":"Birdeye's Staff Writers are dedicated to delivering insightful content on reputation management, customer engagement, and digital marketing trends. They turn complex digital marketing concepts into digestible, actionable content and help businesses leverage Birdeye's all-in-one platform for growth and success.","url":"https:\/\/birdeye.com\/blog\/author\/birdeye-staff-writer\/"}]}},"_links":{"self":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/29767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/92"}],"replies":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/comments?post=29767"}],"version-history":[{"count":19,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/29767\/revisions"}],"predecessor-version":[{"id":65943,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/29767\/revisions\/65943"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media\/29769"}],"wp:attachment":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media?parent=29767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/categories?post=29767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/tags?post=29767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}