{"id":30794,"date":"2021-02-19T13:29:22","date_gmt":"2021-02-19T21:29:22","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=30794"},"modified":"2024-02-02T14:49:41","modified_gmt":"2024-02-02T22:49:41","slug":"how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/","title":{"rendered":"How to set up Google click-to-message (step-by-step guide for local businesses)"},"content":{"rendered":"\n<p>Text messaging isn\u2019t optional \u2013 it\u2019s essential. Studies show that 89% of customers want to be able to message businesses. To adapt to this new reality, Google has introduced click-to-message.&nbsp;<\/p>\n\n\n\n<p>Simply put, Google click-to-message, also known as Google Business Messages, allows customers to contact businesses via text on both Google Ads and <a href=\"https:\/\/birdeye.com\/blog\/google-my-business\/\">Google My Business<\/a>. This opens a whole new communication channel for you to get new leads and grow business.<\/p>\n\n\n\n<p><strong>Related:<\/strong><em> For a comprehensive list of tips on how to generate more leads with Google My Business, check out this audio guide. It covers everything you need to know in less than 20 minutes.<\/em><\/p>\n\n\n\n<div id=\"buzzsprout-player-8378795\"><\/div>\n\n<script src=\"https:\/\/www.buzzsprout.com\/1750396\/8378795-optimizing-google-my-business-for-business-success.js?container_id=buzzsprout-player-8378795&amp;player=small\" type=\"be-lazy-script\" data-lazy-type=\"text\/javascript\" defer=\"\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Let\u2019s talk about how the feature works and how you can get started.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-what-is-google-click-to-message\" data-level=\"2\">What is Google click-to-message?&nbsp;<\/a><\/li><li><a href=\"#h-how-to-set-up-click-to-message-on-google-ads\" data-level=\"2\">How to set up click-to-message on Google Ads&nbsp;<\/a><\/li><li><a href=\"#h-how-to-set-up-click-to-message-on-google-my-business\" data-level=\"2\">How to set up click-to-message on Google My Business&nbsp;<\/a><\/li><li><a href=\"#h-tips-for-texting-your-customers\" data-level=\"2\">Tips for texting your customers&nbsp;<\/a><ul><li><a href=\"#h-reply-quickly\" data-level=\"3\">Reply quickly&nbsp;<\/a><\/li><li><a href=\"#h-request-feedback\" data-level=\"3\">Request feedback&nbsp;<\/a><\/li><li><a href=\"#h-ask-customers-to-add-you-to-contact-list\" data-level=\"3\">Ask customers to add you to contact list&nbsp;<\/a><\/li><\/ul><\/li><li><a href=\"#h-faqs-about-google-click-to-message\" data-level=\"2\">FAQs about Google click-to-message<\/a><\/li><li><a href=\"#h-connect-with-customers-effectively-with-birdeye-messaging\" data-level=\"2\">Connect with customers effectively with Birdeye Messaging<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-google-click-to-message\">What is Google click-to-message?&nbsp;<\/h2>\n\n\n\n<p>Click-to-message gives customers the ability to start a text conversation instantly. When a Google user clicks the text button, their mobile device will automatically launch their default text app with your number pre-filled. The feature makes it easier than ever for your prospects and customers to get in contact with you and get the information they need in real-time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image1-1024x511.png\" alt=\"click to message Google Ads\" class=\"wp-image-30797\" width=\"601\" height=\"300\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image1-1024x511.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image1-300x150.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image1-768x383.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image1-1536x767.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image1-2048x1022.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image1-810x404.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image1-1140x569.png 1140w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-set-up-click-to-message-on-google-ads\">How to set up click-to-message on Google Ads&nbsp;<\/h2>\n\n\n\n<p>Here\u2019s how you can get started with click-to-message on your Google Ads account.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to your Google Ads account.&nbsp;<\/li>\n\n\n\n<li>Go to the Campaigns tab, then find the campaign where you want to set up click-to-message.&nbsp;<\/li>\n\n\n\n<li>Click the button labeled \u201cExtension\u201d.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image2-1024x708.png\" alt=\"add Google Ads extension\" class=\"wp-image-30798\" width=\"558\" height=\"385\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image2-1024x708.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image2-300x207.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image2-768x531.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image2-810x560.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image2-1140x788.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image2-145x100.png 145w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image2.png 1317w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li>Scroll down to the next screen and find the button labeled \u201cNew message extension\u201d.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image3-1024x470.png\" alt=\"new message extension\" class=\"wp-image-30799\" width=\"593\" height=\"271\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image3-1024x470.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image3-300x138.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image3-810x372.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image3.png 1304w\" sizes=\"(max-width: 593px) 100vw, 593px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li>Last but not least, fill in your information including your business name, phone number, extension text (your CTA), and message text (this is what gets pre-filled in the customer\u2019s texting field when they click the button).&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image4-2-867x1024.png\" alt=\"fill click to message information\" class=\"wp-image-30800\" width=\"528\" height=\"624\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image4-2-867x1024.png 867w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image4-2-254x300.png 254w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image4-2-768x907.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image4-2-810x956.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_Google-Click-to-Message_Content-Image4-2.png 1018w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-set-up-click-to-message-on-google-my-business\">How to set up click-to-message on Google My Business&nbsp;<\/h2>\n\n\n\n<p>Want customers to be able to text you when they find you on organic search? Here\u2019s how you can add click-to-message to your Google My Business profile.&nbsp;<\/p>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\"><\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1677594923959\"><strong class=\"schema-how-to-step-name\">Login to your Google My Business account.<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1677594933266\"><strong class=\"schema-how-to-step-name\">Tap the \u2018Customers\u2019 option.<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1677594947870\"><strong class=\"schema-how-to-step-name\">Next, select \u2018Messages.\u2019<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1677594959791\"><strong class=\"schema-how-to-step-name\">Tap the \u2018Turn on SMS alerts\u2019 button.<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1677594975557\"><strong class=\"schema-how-to-step-name\">Verify that your number can receive text messages.<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1677594978309\"><strong class=\"schema-how-to-step-name\">Once confirmed, customers should now be able to message your business directly from your Google My Business profile in Search.<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><\/ol><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"864\" height=\"864\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GMB_upgrade_click_to_message_GIF.gif\" alt=\"Steps on how to set up click-to-message on Google My Business.\" class=\"wp-image-45875\"\/><\/figure>\n\n\n\n<p class=\"be-cta\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/optimizing-google-my-business-for-business-success\/\">[Free Guide] Optimizing Google My Business for business success<\/a><br><a href=\"https:\/\/birdeye.com\/resources\/guides\/optimizing-google-my-business-for-business-success\/\">Download Now<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tips-for-texting-your-customers\">Tips for texting your customers&nbsp;<\/h2>\n\n\n\n<p>Not sure how to text your customers effectively? Here are a few tips that can help you get started.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reply-quickly\">Reply quickly&nbsp;<\/h3>\n\n\n\n<p>The reason why more customers are turning to <a href=\"https:\/\/birdeye.com\/blog\/customer-messaging\/\">text messaging<\/a> is that it offers quick and reliable communication. If you take too long to respond to a customer message, they might grow impatient and go elsewhere to get their questions answered. Plus, your average response time is visible in your Google My Business listing.&nbsp;<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>Note:<\/strong> Make sure to respond to customer chats from your profile within 24 hours. If you don't, Google will automatically deactivate the chat feature on your profile. Don't worry about days when you're closed or holidays, as they're not included in this timeframe, and feel free to flag any spam messages \u2014 these won't count against your response rate.\n\nIf Google has deactivated the chat feature on your profile, you can turn it back on at any time \u2014 but you may have missed out on potential customers in the meantime.<\/pre>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-request-feedback\">Request feedback&nbsp;<\/h3>\n\n\n\n<p>Text messaging is an opportunity to collect feedback and improve the overall <a href=\"https:\/\/birdeye.com\/blog\/customer-experience\/\">customer experience<\/a>. If you\u2019ve resolved a customer issue through text, be sure to request feedback through a review or a <a href=\"https:\/\/birdeye.com\/surveys\/\">customer survey<\/a>. This feedback can help you better deal with similar queries in the future.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-customers-to-add-you-to-contact-list\">Ask customers to add you to contact list&nbsp;<\/h3>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/blog\/business-text-messaging-for-marketing\/\">Texting<\/a> is a great way to promote sales and deepen your relationship with customers. We recommend that you text your customers your contact details so they can add you to their contact lists. Customers are more likely to respond to messages from numbers that they recognize.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faqs-about-google-click-to-message\">FAQs about Google click-to-message<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1677595112376\"><strong class=\"schema-faq-question\">How do you turn off Google&#8217;s Business Messages?<\/strong> <p class=\"schema-faq-answer\">To turn off Google Business Messages, go to your Google My Business account and click on &#8216;Messages.&#8217; Under the Menu option, select &#8216;Message settings.&#8217; Then you&#8217;ll have the option to turn on or off &#8216;Chat.&#8217;<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677595129749\"><strong class=\"schema-faq-question\">How do you respond to Google Business Messages?<\/strong> <p class=\"schema-faq-answer\">When responding to Google Business Messages, it&#8217;s important to be timely and friendly. Reply quickly and provide clear information that helps answer customers\u2019 questions.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677595146839\"><strong class=\"schema-faq-question\">How much is Google Business Messages?<\/strong> <p class=\"schema-faq-answer\">Google Business Messages is free to use for Google Ads and Google My Business accounts. The only cost associated with using Google\u2019s click-to-message feature is if your messaging volume passes a certain threshold.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677595166047\"><strong class=\"schema-faq-question\">Is Google Business Messages free?<\/strong> <p class=\"schema-faq-answer\">Yes, Google Business Messages is free for the first 100 customer chats. After that costs will depend on your chat amounts.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677595183469\"><strong class=\"schema-faq-question\">How do I get Google Business Messages?<\/strong> <p class=\"schema-faq-answer\">To get Google Business Messages, you need to have a verified Google My Business account. Once your business has been verified, you can activate the Messaging feature to chat with customers.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-connect-with-customers-effectively-with-birdeye-messaging\">Connect with customers effectively with Birdeye Messaging<\/h2>\n\n\n\n<p>Your Google click-to-message feature is only one way that you might communicate with customers. Chances are you\u2019re also connecting with them via email, your website, and social media. With <a href=\"https:\/\/birdeye.com\/messaging\/\">Birdeye Messaging<\/a>, you can bring all your communication channels together into one, easy-to-use platform. <a href=\"https:\/\/birdeye.com\/cal\/schedule\/\">Schedule a chat with one of our experts<\/a> today and start connecting with your customers now.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/the-complete-guide-to-google-seller-ratings\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/The-complete-guide-to-Google-seller-ratings.jpg\" alt=\"R2R masterclass guide\" class=\"wp-image-43075\"\/><\/a><\/figure>\n\n\n\n<pre class=\"wp-block-code be-related-topics-hub\"><code>\n        <p>This blog post is part of our <a href=\"https:\/\/birdeye.com\/blog\/google-my-business\/\">Complete Google My Business Guide<\/a>:<\/p>\n        <p>Google Business Profile<\/p>\n        <ul style=\"margin-bottom: 25px;\">\n            <li><a href=\"https:\/\/birdeye.com\/blog\/google-my-business\/\">How to set up your Google My Business page<\/a><\/li><\/ul> <ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\">Google My Business website \u2013 everything you need to know<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/google-my-business-categories-a-short-guide\/\">Google My Business categories<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/the-7-steps-to-lead-generation-with-google-my-business\/\">The 7 steps to lead generation with Google My Business<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/how-to-verify-my-business-on-google\/\">How to verify my business on Google<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/google-my-business\/\">Optimize Google My Business for lead generation<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/google-my-business-suspension\/\">How to Fix a Google My Business Suspension<\/a><\/li>        <\/ul>\n        <p>Google My Business Related Training<\/p>\n        \n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/8-easy-steps-for-google-maps-optimization\/\">8 easy steps for Google Maps optimization<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/guide-to-google-my-business-short-link\/\">A guide to creating a Google reviews link for your Google Business Profile<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/google-knowledge-panel\/\">Google knowledge panel: What you need to know<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/google-maps-marketing\/\">How to grow your company with Google Maps marketing<\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/how-to-use-the-google-my-business-app-to-drive-growth\/\">A short guide to the Google My Business app<\/a><\/li>            \n        <\/ul>\n    <\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"<p>Text messaging isn\u2019t optional \u2013 it\u2019s essential. Studies show that 89% of customers want to be able to message businesses. To adapt to this new reality, Google has introduced click-to-message.&nbsp; Simply put, Google click-to-message, also known as Google Business Messages, allows customers to contact businesses via text on both Google Ads and Google My Business. [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":30796,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8570],"tags":[],"class_list":["post-30794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-google-business-profile"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Google Click-to-Message: Step-by-Step Guide | Birdeye<\/title>\n<meta name=\"description\" content=\"Google Click-to-Message makes it easy for customers to contact your business. In our blog, we\u2019ll show you how to get started. \u2713 Learn today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/30794\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to set up Google click-to-message (step-by-step guide for local businesses)\" \/>\n<meta property=\"og:description\" content=\"Google Click-to-Message makes it easy for customers to contact your business. 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They turn complex digital marketing concepts into digestible, actionable content and help businesses leverage Birdeye's all-in-one platform for growth and success.","url":"https:\/\/birdeye.com\/blog\/author\/birdeye-staff-writer\/"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595112376","position":1,"url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595112376","name":"How do you turn off Google's Business Messages?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To turn off Google Business Messages, go to your Google My Business account and click on 'Messages.' Under the Menu option, select 'Message settings.' Then you'll have the option to turn on or off 'Chat.'","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595129749","position":2,"url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595129749","name":"How do you respond to Google Business Messages?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"When responding to Google Business Messages, it's important to be timely and friendly. Reply quickly and provide clear information that helps answer customers\u2019 questions.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595146839","position":3,"url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595146839","name":"How much is Google Business Messages?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Google Business Messages is free to use for Google Ads and Google My Business accounts. The only cost associated with using Google\u2019s click-to-message feature is if your messaging volume passes a certain threshold.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595166047","position":4,"url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595166047","name":"Is Google Business Messages free?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, Google Business Messages is free for the first 100 customer chats. After that costs will depend on your chat amounts.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595183469","position":5,"url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#faq-question-1677595183469","name":"How do I get Google Business Messages?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To get Google Business Messages, you need to have a verified Google My Business account. Once your business has been verified, you can activate the Messaging feature to chat with customers.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"HowTo","@id":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#howto-1","name":"How to set up Google click-to-message (step-by-step guide for local businesses)","mainEntityOfPage":{"@id":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#article"},"description":"","step":[{"@type":"HowToStep","url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#how-to-step-1677594923959","text":"Login to your Google My Business account."},{"@type":"HowToStep","url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#how-to-step-1677594933266","text":"Tap the \u2018Customers\u2019 option."},{"@type":"HowToStep","url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#how-to-step-1677594947870","text":"Next, select \u2018Messages.\u2019"},{"@type":"HowToStep","url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#how-to-step-1677594959791","text":"Tap the \u2018Turn on SMS alerts\u2019 button."},{"@type":"HowToStep","url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#how-to-step-1677594975557","text":"Verify that your number can receive text messages."},{"@type":"HowToStep","url":"https:\/\/birdeye.com\/blog\/how-to-set-up-google-click-to-message-step-by-step-guide-for-local-businesses\/#how-to-step-1677594978309","text":"Once confirmed, customers should now be able to message your business directly from your Google My Business profile in Search."}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/30794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/92"}],"replies":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/comments?post=30794"}],"version-history":[{"count":28,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/30794\/revisions"}],"predecessor-version":[{"id":52184,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/30794\/revisions\/52184"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media\/30796"}],"wp:attachment":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media?parent=30794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/categories?post=30794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/tags?post=30794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}