{"id":32305,"date":"2021-07-09T10:38:57","date_gmt":"2021-07-09T17:38:57","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=32305"},"modified":"2024-02-02T14:41:23","modified_gmt":"2024-02-02T22:41:23","slug":"birdeye-messaging-convert-more-leads-and-delight-more-customers","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/birdeye-messaging-convert-more-leads-and-delight-more-customers\/","title":{"rendered":"Birdeye Messaging &#8211; convert more leads and delight more customers"},"content":{"rendered":"\n<p>Consumers gravitate to brands that offer simplicity, speed, and convenience, whenever they need a question answered or a problem solved. These highly valued attributes extend to when and how they connect with businesses across communication channels. For consumers, <strong>messaging<\/strong> is now their preferred method of communication. That\u2019s why we\u2019re providing <a href=\"https:\/\/birdeye.com\/messaging\/\">Birdeye Messaging<\/a> to every new and existing Birdeye customer. Businesses can give customers the ability to connect with them on their preferred messaging channels, while seamlessly managing them by centralizing every customer interaction through powerful <a href=\"https:\/\/birdeye.com\/blog\/introducing-birdeye-interactions\/\">customer messaging software<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-why-having-messaging-capabilities-is-so-important\" data-level=\"2\">Why having messaging capabilities is so important<\/a><\/li><li><a href=\"#h-how-birdeye-messaging-software-benefits-your-business\" data-level=\"2\">How Birdeye Messaging software benefits your business<\/a><\/li><li><a href=\"#h-improve-customer-experience-with-messaging\" data-level=\"2\">Improve customer experience with messaging<\/a><\/li><li><a href=\"#h-amplify-growth-with-messaging\" data-level=\"2\">Amplify growth with messaging&nbsp;<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-having-messaging-capabilities-is-so-important\"><strong>Why having messaging capabilities is so important<\/strong><\/h2>\n\n\n\n<p>According to a <a href=\"https:\/\/www.thinkwithgoogle.com\/future-of-marketing\/digital-transformation\/business-chat\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Forrester study commissioned by Google<\/a>, over half of consumers rank at least one form of messaging (including text or messaging through social media, third-party apps, or a brand\u2019s mobile application) in their <strong>top three preferred methods of communication with a business<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"332\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image1-1024x332.jpg\" alt=\"\" class=\"wp-image-32310\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image1-1024x332.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image1-300x97.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image1-768x249.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image1-810x263.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image1-1140x370.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image1.jpg 1169w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>Furthermore, people especially prefer messaging businesses for queries rather than calling or sending emails. <a href=\"https:\/\/chatbotsmagazine.com\/chatbot-report-2019-global-trends-and-analysis-a487afec05b\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">60% of consumers prefer a digital tool such as online messaging<\/a> over telephone calls, emails, and in-person visits for simple questions and inquiries.&nbsp;<\/p>\n\n\n\n<p>However, messaging is still a nascent offering among businesses: Fewer than half of decision-makers report their business offers messaging through their own or a third-party app.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"307\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image2-1024x307.jpg\" alt=\"\" class=\"wp-image-32311\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image2-1024x307.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image2-300x90.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image2-768x230.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image2-810x243.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image2-1140x342.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image2.jpg 1267w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Consumers prefer the speed and convenience of messaging, so they can resolve issues or get information while on the go. Businesses need to be \u2018messaging\u2019 enabled to support one-on-one communication with the preferred channels of their prospects and customers.&nbsp;<\/p>\n\n\n\n<p>Birdeye Messaging now makes your business textable, organizes customer interactions from every channel &#8211; even reviews, surveys, and referrals &#8211; in one place, and delivers one-on-one communication. It even allows businesses to collaborate and assign incoming messages to internal teams, so the right people can address new leads and solve customer queries faster and more accurately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-birdeye-messaging-software-benefits-your-business\"><strong>How Birdeye Messaging software benefits your business<\/strong><\/h2>\n\n\n\n<p>Birdeye Messaging enables you to craft the perfect response for every customer interaction, centralize customer communications via 2-way texting, and engage teams across the company to deliver a winning customer experience every single time.&nbsp;<\/p>\n\n\n\n<p>In short &#8211; <em>it makes your business textable.<\/em><\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"317\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image3-1024x317.jpg\" alt=\"Customer messaging software\" class=\"wp-image-32309\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image3-1024x317.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image3-300x93.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image3-768x238.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image3-810x251.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image3-1140x353.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image3.jpg 1416w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>With Birdeye, messaging is more than conversation \u2014 you can solicit reviews, answer tickets, request referrals, send surveys, answer calls, and more, all with the convenience and ease of the single dashboard.<\/p>\n\n\n\n<p>In this video discover how Kasey Hogland, Marketing Director at Williamson Foundation Repair uses Birdeye Messaging and <a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\">Webchat<\/a> to help her company never miss customer messages and address urgent customer questions and requests even though there is no one in the office to attend phone calls. These features have allowed Williamson Foundation Repair to continuously provide the excellent customer service they are known for.<\/p>\n\n\n\n<div id=\"birdeye-youtube-C3LPWLhtMRc\" class=\"ytvideo-container\"><\/div>\n<script>\n  var youtube = document.getElementById(\"birdeye-youtube-C3LPWLhtMRc\"); \n  var img = document.createElement(\"img\");\n  img.setAttribute(\"src\", \"https:\/\/i.ytimg.com\/vi\/C3LPWLhtMRc\/maxresdefault.jpg\");\n  img.setAttribute(\"class\", \"be-yt-thumb\");\n  \n  var playIcon  = document.createElement(\"div\");\n  playIcon.setAttribute(\"class\",\"play-icon\"); \/\/to add play icon on top of the image\n\n  var playBtn  = document.createElement(\"div\");\n  playBtn.setAttribute(\"class\",\"play-btn\");\n  var iconWrapper  = document.createElement(\"i\");\n  iconWrapper.setAttribute(\"class\",\"icon-wrapper\");\n\n  var iconImage = document.createElement(\"img\");\n  iconImage.setAttribute(\"src\", \"https:\/\/cdn2.birdeye.com\/version2\/v3\/components\/video\/play-btn-transparent.svg\");\n\n  youtube.appendChild(img);\n  iconWrapper.appendChild(iconImage);\n  playBtn.appendChild(iconWrapper);\n  playIcon.appendChild(playBtn);\n  youtube.appendChild(playIcon);\n  \n  \/\/ Attach an onclick event to the YouTube Thumbnail\n  youtube.onclick = function() {\n \n    \/\/ Create an iFrame with autoplay set to true\n    var iframe = document.createElement(\"iframe\");\n    iframe.setAttribute(\"src\", \"https:\/\/www.youtube.com\/embed\/C3LPWLhtMRc?rel=0&modestbranding=1&autohide=1&showinfo=0&controls=0&autoplay=1&border=0&wmode=opaque&enablejsapi=1\"); \n    var iframeWidth = document.querySelector('.ytvideo-container').clientWidth;\n    var iframeHeight = document.querySelector('.ytvideo-container').clientHeight;\n    iframe.setAttribute(\"style\", \"width:\"+ iframeWidth + \"px;height:\" + iframeHeight + \"px\");\n    iframe.setAttribute(\"allow\", \"autoplay\");\n\n    \/\/ Replace the YouTube thumbnail with YouTube HTML5 Player\n    this.parentNode.replaceChild(iframe, this);\n  }; \n<\/script>\n<script type=\"application\/ld+json\">{\n  \"@context\": \"http:\/\/schema.org\",\n  \"@type\": \"VideoObject\",\n  \"name\": \"Kasey Hogland, Marketing Director, Williamson Foundation Repair | Birdeye Customer Case Study\",\n  \"description\": \"Kasey Hogland, Marketing Director at Williamson Foundation Repair talks about how Birdeye Messaging and Webchat helped her company never miss customer messages and address urgent customer questions and requests even there is no one in the office to attend phone calls.   Learn more about how Birdeye Messaging and Webchat can help your business never miss a message from customers ever again.  Birdeye Messaging: https:\/\/birdeye.com\/messaging\/ Birdeye Webchat: https:\/\/birdeye.com\/webchat\/\",\n  \"thumbnailUrl\": \"https:\/\/i.ytimg.com\/vi\/C3LPWLhtMRc\/default.jpg\",\n  \"uploadDate\": \"2021-08-26T18:55:06Z\",\n  \"duration\": \"PT3M46S\",\n  \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/C3LPWLhtMRc\",\n  \"interactionCount\": \"430\"\n}<\/script>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-improve-customer-experience-with-messaging\"><strong>Improve customer experience with messaging<\/strong><\/h2>\n\n\n\n<p>Birdeye\u2019s all-in-one Experience Marketing platform already provides a plethora of powerful tools to optimize customer experience &#8211; intuitive smart surveys, streamlined reviews management, and powerful <a href=\"https:\/\/birdeye.com\/blog\/referral-marketing\/\">referral marketing<\/a> solutions just to name a few.&nbsp;<\/p>\n\n\n\n<p>Birdeye Messaging ties all of the pieces together to help you deliver seamless, convenient, one on one communication at key touchpoints throughout the customer journey from <a href=\"https:\/\/birdeye.com\/blog\/centralize-every-customer-interaction-with-unified-inbox\/\">one unified inbox<\/a>.<\/p>\n\n\n\n<p>You\u2019ll be able to provide prospects and customers alike the speed and convenience of messaging in every interaction &#8211; whether it\u2019s inbound messages from prospects through Google search or texting a happy customer with a referral request.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-amplify-growth-with-messaging\"><strong>Amplify growth with messaging&nbsp;<\/strong><\/h2>\n\n\n\n<p>Given the popularity of messaging with consumers, it\u2019s important to provide customers with the option whenever they interact with your business. Utilizing messaging for customer engagement provides your business with the opportunity to boost engagement, retention, and revenue.<\/p>\n\n\n\n<p>When consumers can use the communication channels they prefer, over <a href=\"https:\/\/www.thinkwithgoogle.com\/future-of-marketing\/digital-transformation\/business-chat\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">50%<\/a> are more likely to:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make a first-time purchase&nbsp;<\/li>\n\n\n\n<li>Buy more often from the business<\/li>\n\n\n\n<li>Recommend the business&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Grow your referral business with messaging<\/strong> &#8211; Easily send referral requests via messaging and provide your customers with their preferred channel for referring your business to friends and family. You\u2019ll also be able to easily respond to referrals through messaging to speed up conversion.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image4-1024x577.jpg\" alt=\"Customer messaging software\" class=\"wp-image-32312\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image4-1024x577.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image4-300x169.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image4-768x433.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image4-810x456.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image4-1140x642.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image4.jpg 1491w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Text your reviewers<\/strong> &#8211; Easily identify who wrote a review, then respond to them directly with a private text or email conversation. You\u2019ll be able to quickly address negative reviews and thank your customers for the positive feedback.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image5-1024x415.jpg\" alt=\"Customer messaging software\" class=\"wp-image-32313\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image5-1024x415.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image5-300x122.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image5-768x311.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image5-810x328.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image5-1140x462.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image5.jpg 1291w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Continue the conversation in Pulse Surveys<\/strong> &#8211; Send pulse surveys using 2-way texting to <a href=\"https:\/\/birdeye.com\/blog\/double-your-survey-response-rate-with-pulse-surveys\/\">boost response rates<\/a> and seamlessly text survey respondents. You can glean valuable feedback by continuing the conversation in survey responses. You can then use these insights to improve the customer experience.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"561\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image6-1024x561.jpg\" alt=\"Customer messaging software\" class=\"wp-image-32314\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image6-1024x561.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image6-300x164.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image6-768x421.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image6-810x444.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image6-1140x624.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image6.jpg 1291w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>These are just <em>some<\/em> examples of how your business can leverage Birdeye Messaging to drive customer engagement. You can also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get new reviews<\/li>\n\n\n\n<li>Run surveys<\/li>\n\n\n\n<li>Resolve tickets<\/li>\n\n\n\n<li>Get referrals<\/li>\n\n\n\n<li>Answer voicemails&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Furthermore, you\u2019ll be able to easily manage all of these messages through one unified inbox. Whether your customers message from Google, a survey<a href=\"https:\/\/birdeye.com\/blog\/facebook-marketing\/\">, Facebook<\/a>, or any other relevant channel, you\u2019ll receive all messages in one place and team members can access a customer\u2019s entire interaction history to keep your team on the same page and ready to deliver one on one communication.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"815\" height=\"773\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image7.jpg\" alt=\"Customer messaging software\" class=\"wp-image-32315\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image7.jpg 815w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image7-300x285.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image7-768x728.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image7-810x768.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image7-24x24.jpg 24w\" sizes=\"(max-width: 815px) 100vw, 815px\" \/><\/figure>\n\n\n\n<p>This puts your business in a prime position to significantly increase conversion rates for website visitors, review requests, referral requests, and survey responses. Higher conversion rates across these initiatives translate into accelerated revenue growth.&nbsp;<\/p>\n\n\n\n<p>In fact, businesses that offer advanced messaging have <a href=\"https:\/\/www.thinkwithgoogle.com\/future-of-marketing\/digital-transformation\/business-chat\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">5% or greater<\/a> revenue growth. Better communications mean happier customers, which leads to more\/bigger purchases and advocacy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"370\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image8-1024x370.jpg\" alt=\"Customer messaging software\" class=\"wp-image-32316\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image8-1024x370.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image8-300x109.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image8-768x278.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image8-810x293.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image8-1140x412.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/GTM-update_Unified-Inbox-Blog-image-update_Content-image8.jpg 1371w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Customers prefer messaging and thus expect businesses to provide them with the option at their convenience. Making your business textable throughout the customer journey is paramount to delivering memorable customer experiences and accelerating growth.<\/p>\n\n\n\n<p>Ready to make your business textable and meet your customers on their preferred channel? Click the banner below to learn why biggest global brands use Birdeye&#8217;s customer messaging software to centralize every customer interaction and deliver better business outcomes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/messaging\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Message-product-page-CTA.png\" alt=\"\" class=\"wp-image-30478\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Consumers gravitate to brands that offer simplicity, speed, and convenience, whenever they need a question answered or a problem solved. These highly valued attributes extend to when and how they connect with businesses across communication channels. For consumers, messaging is now their preferred method of communication. That\u2019s why we\u2019re providing Birdeye Messaging to every new [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":32308,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8541],"tags":[],"class_list":["post-32305","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-messaging"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer messaging software centralizes interactions | Birdeye<\/title>\n<meta name=\"description\" content=\"Customer messaging software supercharges growth by centralizing customer interactions. 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