{"id":33065,"date":"2021-09-29T13:12:03","date_gmt":"2021-09-29T20:12:03","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=33065"},"modified":"2024-02-02T13:58:05","modified_gmt":"2024-02-02T21:58:05","slug":"how-to-use-chatbots-for-converting-leads-on-autopilot-infographic","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/how-to-use-chatbots-for-converting-leads-on-autopilot-infographic\/","title":{"rendered":"How to use chatbots for converting leads on autopilot [INFOGRAPHIC]"},"content":{"rendered":"\n<p><strong>\u201cBe where your customers are\u201d<\/strong> is more than just a basic principle of marketing. It is the foundation of effective marketing, delivering a quality <a href=\"https:\/\/birdeye.com\/blog\/customer-experience\/\">customer experience<\/a>, and establishing a competitive differentiator.&nbsp;<\/p>\n\n\n\n<p>Consumers have a wide array of channels to choose from when engaging with businesses. But, chat is one of the leading channels for attracting new customers.&nbsp;<a href=\"https:\/\/www.helpscout.com\/blog\/live-chat-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">69%<\/a>&nbsp;of shoppers in the US demand chat features from a business.<\/p>\n\n\n\n<p>However, this communication channel has a big issue: live chat is difficult to scale. When you reach a certain volume, one-to-one communication becomes too expensive. That\u2019s why more and more businesses are investing in chatbots &#8211; more than <a href=\"https:\/\/www.notifyvisitors.com\/blog\/chatbot-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">80%<\/a> of businesses plan to implement chatbots for converting leads this year.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\">Chatbots<\/a> represent a huge opportunity for you to leapfrog your competitors, with minimal investment. They provide a conversational way for you to convert website traffic into sales-qualified leads while offering support 24\/7.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-what-is-chatbot\" data-level=\"2\">What is chatbot<\/a><\/li><li><a href=\"#h-benefits-of-a-chatbot\" data-level=\"2\">Benefits of a chatbot<\/a><\/li><li><a href=\"#h-effective-chatbots\" data-level=\"2\">Effective chatbots<\/a><ul><li><a href=\"#h-answer-promptly\" data-level=\"3\">Answer promptly<\/a><\/li><li><a href=\"#h-respond-accurately\" data-level=\"3\">Respond accurately <\/a><\/li><li><a href=\"#h-basic-customer-service\" data-level=\"3\">Basic customer service<\/a><\/li><li><a href=\"#h-refer-the-customer-to-an-agent\" data-level=\"3\">Refer the customer to an agent<\/a><\/li><\/ul><\/li><li><a href=\"#h-8-best-practices-for-converting-leads-with-chatbots\" data-level=\"2\">8 best practices for converting leads with chatbots<\/a><\/li><li><a href=\"#h-choosing-the-right-chatbot-for-your-business\" data-level=\"2\">Choosing the right chatbot for your business<\/a><\/li><li><a href=\"#h-get-started-with-robin-birdeye-s-chatbot-for-converting-leads\" data-level=\"2\">Get started with Robin: Birdeye&#8217;s chatbot for converting leads<\/a><\/li><li><a href=\"#h-generate-leads-24-7-with-birdeye-webchat\" data-level=\"2\">Generate leads 24\/7 with Birdeye Webchat<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-chatbot\">What is chatbot<\/h2>\n\n\n\n<p>As we mentioned earlier, live chat can be extremely convenient, however, it can be difficult for businesses to have a live representative available around the clock. That&#8217;s where a chatbot feature can come in handy.&nbsp;<\/p>\n\n\n\n<p>A chatbot uses artificial intelligence and machine learning capabilities to answer common customer questions with predetermined answers. This means no live representative is needed.<\/p>\n\n\n\n<p>With chatbots, customers can have online conversations just like they would if they were communicating with a real person.<\/p>\n\n\n\n<p>You can automate chatbot responses to frequently asked questions, like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where are you located?&nbsp;<\/li>\n\n\n\n<li>What are your business hours on the weekend?<\/li>\n\n\n\n<li>And, do you accept all major credit cards?<\/li>\n<\/ul>\n\n\n\n<p>With a chatbot, customers get quick answers to their questions \u2013 giving your staff more time for other business activities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-a-chatbot\">Benefits of a chatbot<\/h2>\n\n\n\n<p>If you&#8217;ve ever used a chatbot, you know it can be useful for things like customer service or getting quick answers to simple questions. But did you know that chatbots can also be used for more complex tasks? For instance, chatbots can be used to schedule appointments, make travel arrangements, or even purchase a product or service.&nbsp;<\/p>\n\n\n\n<p>As artificial intelligence continues to evolve, so too do the possibilities for chatbots. In the future, we may see chatbots that are able to carry on full conversations and replicate the experience of talking to a human being. This will certainly be helpful for both businesses and their customers.<\/p>\n\n\n\n<p>With a chatbot, you can also move the conversation to text and continue chatting anytime and anywhere. Here\u2019s how.<\/p>\n\n\n\n<p>When a customer clicks the chat widget on your website, they\u2019ll be asked to submit their name, phone number, and question. With this information in hand, your business can follow up with the customer via text if the conversation needs to go offline. A \u201ctextable\u201d chatbot also comes in handy if your business is dealing with technical issues, like spotty internet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-effective-chatbots\">Effective chatbots<\/h2>\n\n\n\n<p>As we mentioned earlier, it&#8217;s challenging to have a representative constantly available for live chat. This is where a chatbot can step right in. An effective chatbot will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer promptly&nbsp;<\/li>\n\n\n\n<li>Respond accurately<\/li>\n\n\n\n<li>Provide basic customer service<\/li>\n\n\n\n<li>Refer the customer to an agent if necessary<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-answer-promptly\"><meta charset=\"utf-8\">Answer promptly<\/h3>\n\n\n\n<p>When responses to a customer are delayed, your business is missing out on an opportunity.<\/p>\n\n\n\n<p>If a customer asks a question and has to wait too long for an answer, they\u2019ll probably move on to another business ready to help them.<\/p>\n\n\n\n<p>Also, keep in mind that a chatbot\u2019s response should be conversational \u2013 both in tone and timing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-respond-accurately\">Respond accurately <\/h3>\n\n\n\n<p>Your chatbot should always answer customer questions with relevant and accurate information.&nbsp;<\/p>\n\n\n\n<p>You\u2019ll need to dedicate some time to write thoughtful, detailed answers to common customer questions. That way, your chatbot\u2019s pre-determined answers will always be correct and helpful.&nbsp;<\/p>\n\n\n\n<p>For example, if a customer asks, \u201cWhere are you located?\u201d \u2013 you\u2019d expect the chatbot to respond with your address and phone number. But what if the customer asks that question in a different way like: \u201cWhat is your address?\u201d or, \u201cAre you still located on Washington Road?\u201d<\/p>\n\n\n\n<p>If you don\u2019t plan ahead, the chatbot may deliver an unrelated answer that can frustrate the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-basic-customer-service\">Basic customer service<\/h3>\n\n\n\n<p>There are some basic customer service questions that your chatbot can, and should, handle. Questions like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cWhat services do you offer?\u201d<\/li>\n\n\n\n<li>\u201cDo you accept checks?\u201d<\/li>\n\n\n\n<li>\u201cWhat are your hours on the weekend?\u201d<\/li>\n<\/ul>\n\n\n\n<p>If your chatbot can answer these baseline questions, your customers will receive the information they need without the hassle of a phone call or email.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-refer-the-customer-to-an-agent\">Refer the customer to an agent<\/h3>\n\n\n\n<p>Finally, make sure you have a backup plan in case a customer\u2019s question is too complicated for a chatbot to understand. You\u2019ll want to redirect the customer to either a livechat representative or business text.&nbsp;<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-8-best-practices-for-converting-leads-with-chatbots\"><meta charset=\"utf-8\">8 best practices for converting leads with chatbots<\/h2>\n\n\n\n<p>Now, let\u2019s dive into some best practices that you can start using today to convert more leads with chatbots.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"491\" height=\"694\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-1.12.25-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33041\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-1.12.25-PM.png 491w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-1.12.25-PM-212x300.png 212w\" sizes=\"(max-width: 491px) 100vw, 491px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"494\" height=\"759\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-1.37.02-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33045\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-1.37.02-PM.png 494w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-1.37.02-PM-195x300.png 195w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"538\" height=\"576\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.25-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33046\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.25-PM.png 538w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.25-PM-280x300.png 280w\" sizes=\"(max-width: 538px) 100vw, 538px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"542\" height=\"551\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.44-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33047\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.44-PM.png 542w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.44-PM-295x300.png 295w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.44-PM-65x65.png 65w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.44-PM-24x24.png 24w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.32.44-PM-48x48.png 48w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"542\" height=\"437\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.33.03-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33048\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.33.03-PM.png 542w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.33.03-PM-300x242.png 300w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"543\" height=\"591\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.33.21-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33049\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.33.21-PM.png 543w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.33.21-PM-276x300.png 276w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"543\" height=\"520\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.37.38-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33050\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.37.38-PM.png 543w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.37.38-PM-300x287.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.37.38-PM-24x24.png 24w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"542\" height=\"593\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.39.10-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33051\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.39.10-PM.png 542w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.39.10-PM-274x300.png 274w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"542\" height=\"495\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.40.08-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33052\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.40.08-PM.png 542w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.40.08-PM-300x274.png 300w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"542\" height=\"511\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.41.17-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33053\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.41.17-PM.png 542w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.41.17-PM-300x283.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.41.17-PM-24x24.png 24w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-choosing-the-right-chatbot-for-your-business\">Choosing the right chatbot for your business<\/h2>\n\n\n\n<p>Even though it might sound overwhelming, picking chatbot software doesn\u2019t have to be difficult. You\u2019ll just need to make sure of a few things before finding the one that\u2019ll benefit your business the most.<\/p>\n\n\n\n<p>First, pick a software that can seamlessly integrate with your website and any other software you already use. In order to maximize the effectiveness of your chatbot, it should work well with the systems you\u2019ve already established.&nbsp;<\/p>\n\n\n\n<p>Also, make sure the software is customizable. For example, you might need a website chat that can support conversations across multiple locations or websites.&nbsp;<\/p>\n\n\n\n<p>Next, be sure you can change the appearance of the chatbot widget to keep your branding consistent.&nbsp;<\/p>\n\n\n\n<p>Finally, your chatbot should be able to display names and pictures of chat agents for a more personalized experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-started-with-robin-birdeye-s-chatbot-for-converting-leads\">Get started with Robin: Birdeye&#8217;s chatbot for converting leads<\/h2>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"541\" height=\"591\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.44.34-PM.png\" alt=\"Chatbot converting leads\" class=\"wp-image-33054\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.44.34-PM.png 541w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2021-09-29-at-2.44.34-PM-275x300.png 275w\" sizes=\"(max-width: 541px) 100vw, 541px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-generate-leads-24-7-with-birdeye-webchat\">Generate leads 24\/7 with Birdeye Webchat<\/h2>\n\n\n\n<p>Birdeye Webchat is extremely versatile and loaded with all the functionality that you need to manage interactions with your website visitors and convert them into paying customers. Make your customer\u2019s queries a top priority and deliver an exceptional customer experience. global brands use Birdeye to generate more leads, delight more customers, and accelerate growth.<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/messaging\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Message-product-page-CTA.png\" alt=\"\" class=\"wp-image-30478\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u201cBe where your customers are\u201d is more than just a basic principle of marketing. It is the foundation of effective marketing, delivering a quality customer experience, and establishing a competitive differentiator.&nbsp; Consumers have a wide array of channels to choose from when engaging with businesses. But, chat is one of the leading channels for attracting [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":33057,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8568],"tags":[],"class_list":["post-33065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-webchat"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Use Chatbots for Converting Leads on Autopilot [INFOGRAPHIC]<\/title>\n<meta name=\"description\" content=\"Chatbots provide a low-cost way to convert leads while offering support 24\/7. Learn 8 tips for getting new customers on autopilot.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/33065\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to use chatbots for converting leads on autopilot [INFOGRAPHIC]\" \/>\n<meta property=\"og:description\" content=\"Chatbots provide a low-cost way to convert leads while offering support 24\/7. 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