{"id":34200,"date":"2021-10-29T14:19:35","date_gmt":"2021-10-29T21:19:35","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=34200"},"modified":"2025-12-11T14:15:10","modified_gmt":"2025-12-11T22:15:10","slug":"why-you-need-to-offer-pay-by-text-to-your-customers-right-now","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/why-you-need-to-offer-pay-by-text-to-your-customers-right-now\/","title":{"rendered":"Why you need to offer &#8216;Pay by Text&#8217; to your customers right now"},"content":{"rendered":"\n<p>29 days. As a business owner, you\u2019re likely faced with a number of recurring expenses in the next 29 days &#8211; employee payroll, vendor payments, loan payments, and much more. Yet, on average, <a href=\"https:\/\/www.forbes.com\/sites\/billhardekopf\/2019\/02\/06\/why-small-businesses-are-struggling-with-cash-flow\/?sh=3e28813d1e0a\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">29 days<\/a> is how long it takes for business owners to get paid by customers. Leaving <a href=\"https:\/\/www.forbes.com\/sites\/billhardekopf\/2019\/02\/06\/why-small-businesses-are-struggling-with-cash-flow\/?sh=3e28813d1e0a\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">32%<\/a> of business owners unable to pay themselves, employee payrolls, vendors, or loans. If this sounds all too familiar, there\u2019s a better way for you to get paid faster. How can you create better outcomes for your multi-location business? Allow customers to pay by text.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/smallbiztrends.com\/2020\/04\/sms-payments.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">35%<\/a> of customers want to pay by text message<\/li>\n\n\n\n<li><a href=\"https:\/\/www.g2.com\/articles\/sms-marketing-statistics\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">66%<\/a> of consumers would like to receive service notifications via text<\/li>\n\n\n\n<li><a href=\"https:\/\/learn.g2.com\/sms-marketing-statistics\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">60%<\/a> of consumers say they read business text messages within 5 minutes of receiving it<\/li>\n<\/ul>\n\n\n\n<p>Due to text messaging\u2019s popularity with consumers, offering your customers the option to pay by text can significantly increase your chances of getting paid on time.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-frequently-asked-questions-about-pay-by-text-options\" data-level=\"2\">Frequently asked questions about pay by text options<\/a><\/li><li><a href=\"#h-4-key-benefits-of-pay-by-text-for-business\" data-level=\"2\">4 key benefits of pay by text for business<\/a><ul><li><a href=\"#h-get-paid-on-time\" data-level=\"3\">Get paid on time<\/a><\/li><li><a href=\"#h-simple-to-setup\" data-level=\"3\">Simple to setup<\/a><\/li><li><a href=\"#h-pay-by-text-is-pci-compliant\" data-level=\"3\">Pay by text is PCI compliant<\/a><\/li><li><a href=\"#h-send-payment-requests-by-text\" data-level=\"3\">Send payment requests by text<\/a><\/li><li><a href=\"#h-pro-tip-offer-payments-over-social-media-messaging-too\" data-level=\"3\">Pro tip: Offer payments over social media messaging too<\/a><\/li><\/ul><\/li><li><a href=\"#h-get-paid-faster-with-text-to-pay\" data-level=\"2\">Get paid faster with text to pay<\/a><\/li><li><a href=\"#h-make-everyday-payday-with-birdeye\" data-level=\"2\">Make everyday payday with Birdeye<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-about-pay-by-text-options\">Frequently asked questions about pay by text options <\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1635541184270\"><strong class=\"schema-faq-question\">What is SMS payment?<\/strong> <p class=\"schema-faq-answer\">The SMS (Short Messaging Service) payment system enables consumers to send a text message to pay for a product or service. This text message is sent to mobile payment providers. The provider clears the transaction between the purchaser and the vendor. By using payment by text, consumers can securely, quickly, and safely make payments, buy goods or services, and get refunds.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1635541205462\"><strong class=\"schema-faq-question\">How do you pay by text?<\/strong> <p class=\"schema-faq-answer\">Customers can handle an entire payment transaction directly in their SMS app which comes readily available on any mobile phone. That means businesses can text customers when payment is due and they can simply respond to the message to quickly pay their bill.<br\/><br\/><\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-key-benefits-of-pay-by-text-for-business\"><strong>4 key benefits of pay by text for business<\/strong><\/h2>\n\n\n\n<p>Over <a href=\"https:\/\/www.nasdaq.com\/articles\/convenience-is-priority-for-consumers%3A-survey-2020-01-15\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">90%<\/a> of customers choose a business based on convenience and they expect convenience throughout the entire customer journey. From the moment they discover your business to the moment they spend money on your product and services; every interaction is an opportunity to delight your prospects and customers by delivering the convenience they expect.&nbsp;<\/p>\n\n\n\n<p>Providing convenient ways for them to pay is a crucial part of their overall experience with your business. Offering customers the option to pay by text simplifies the billing process and allows them to manage everything from the device they use most, their mobile phone. Additionally, pay by text provides numerous benefits for your business:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-get-paid-on-time\"><strong>Get paid on time<\/strong><\/h3>\n\n\n\n<p>Pay by text message can help to accelerate your accounts receivables process by making it easier for customers to pay. Offer your customers to opt-in to SMS alerts when their bills are due. You can then easily send out automated payment reminders on their due date and provide instructions on how to pay by text.&nbsp;<\/p>\n\n\n\n<p>Your customer can easily respond to that message to quickly pay their bill. This simplified transaction greatly reduces the chances of late payments. This allows your business to streamline the accounts receivable process and get paid faster.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Get-paid-on-time-1024x536.png\" alt=\"Pay by text\" class=\"wp-image-34202\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Get-paid-on-time-1024x536.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Get-paid-on-time-300x157.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Get-paid-on-time-768x402.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Get-paid-on-time-810x424.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Get-paid-on-time-1140x597.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Get-paid-on-time-375x195.png 375w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Get-paid-on-time.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-simple-to-setup\"><strong>Simple to setup<\/strong><\/h3>\n\n\n\n<p>Pay by text uses cutting-edge technology that enables your business to offer a secure payment channel, but it\u2019s also incredibly easy to set up. The right SMS marketing platform can help you to manage your text subscribers and easily activate pay by text.&nbsp;<\/p>\n\n\n\n<p>While every SMS platform is different, the ideal platform should allow you to set up pay by text in a couple of simple steps such as simply clicking a button and filling out bank details for receiving payments. The right platform should also be able to integrate with your billing or CRM software using APIs, making pay by text even easier to manage.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Simple-to-setup-1024x536.png\" alt=\"Pay by text\" class=\"wp-image-34203\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Simple-to-setup-1024x536.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Simple-to-setup-300x157.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Simple-to-setup-768x402.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Simple-to-setup-810x424.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Simple-to-setup-1140x597.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Simple-to-setup-375x195.png 375w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Simple-to-setup.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-pay-by-text-is-pci-compliant\"><strong>Pay by text is PCI compliant<\/strong><\/h3>\n\n\n\n<p>Pay by text uses SMS encryption to ensure that customer payment information is processed securely. Business providers who offer pay by text are required to be <a href=\"https:\/\/birdeye.com\/blog\/pci-compliance-requirements-that-every-business-needs-to-understand\/\">PCI compliant<\/a> and follow Payment Card Industry Data Security Standards (PCI-DSS) when handling any credit card or bank account information, giving both you and your customers peace of mind that this sensitive data is secure and protected.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/What-is-PCI-Compliance_-1024x536.png\" alt=\"Pay by text\" class=\"wp-image-34204\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/What-is-PCI-Compliance_-1024x536.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/What-is-PCI-Compliance_-300x157.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/What-is-PCI-Compliance_-768x402.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/What-is-PCI-Compliance_-810x424.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/What-is-PCI-Compliance_-1140x597.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/What-is-PCI-Compliance_-375x195.png 375w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/What-is-PCI-Compliance_.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>Furthermore, since the entire transaction is handled directly via SMS, customers won\u2019t be redirected to a third-party site, further decreasing the risk of their payment information being compromised. Pay by text message benefits both you and your customers by providing a <a href=\"https:\/\/birdeye.com\/blog\/how-to-collect-payments-from-customers\/\">fast, convenient, and secure channel for invoicing<\/a> and payments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-send-payment-requests-by-text\"><strong>Send payment requests by text<\/strong><\/h3>\n\n\n\n<p>The right SMS platform will allow you to easily send payment requests to your customers on their due date all within an ongoing conversation. With a comprehensive SMS marketing platform, your business will be equipped to manage the entire customer experience directly through text messages if needed.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-payment-requests-by-text-1024x536.png\" alt=\"Pay by text\" class=\"wp-image-34205\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-payment-requests-by-text-1024x536.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-payment-requests-by-text-300x157.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-payment-requests-by-text-768x402.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-payment-requests-by-text-810x424.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-payment-requests-by-text-1140x597.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-payment-requests-by-text-375x195.png 375w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-payment-requests-by-text.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-pro-tip-offer-payments-over-social-media-messaging-too\"><strong>Pro tip: Offer payments over social media messaging too<\/strong><\/h3>\n\n\n\n<p>Over <a href=\"https:\/\/www.bigcommerce.com\/blog\/instagram-shopping\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">800,000<\/a> people shop on Instagram each month. On Facebook, the number increases to&nbsp;<a href=\"https:\/\/www.adweek.com\/media\/facebook-shops-over-1-million-active-250-million-people-interacting-per-month\/#:~:text=There%20are%20now%20more%20than,according%20to%20CEO%20Mark%20Zuckerberg.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">250 million shoppers<\/a> each month! On both social media apps, customers use Direct Messaging to connect with businesses. Offering customers the convenience of paying directly through social media messaging can boost revenue, and give you a significant competitive edge over the competition. Birdeye Payments is the only product on the market that enables businesses to accept customer payments directly through Direct Messaging. Get an edge on the competition by offering your customers the option to pay over social media messaging and turn social media into an integral part of your revenue stream.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Offer-payments-over-social-media-messaging-too-1024x536.png\" alt=\"Pay by text\" class=\"wp-image-34206\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Offer-payments-over-social-media-messaging-too-1024x536.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Offer-payments-over-social-media-messaging-too-300x157.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Offer-payments-over-social-media-messaging-too-768x402.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Offer-payments-over-social-media-messaging-too-810x424.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Offer-payments-over-social-media-messaging-too-1140x597.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Offer-payments-over-social-media-messaging-too-375x195.png 375w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Offer-payments-over-social-media-messaging-too.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-paid-faster-with-text-to-pay\"><strong>Get paid faster with text to pay<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/payments\/\">Birdeye Payments<\/a> are sent via text for faster, safer, and more convenient transactions for you and your customers.<\/p>\n\n\n\n<div id=\"birdeye-youtube-GqAhQg2sWhY\" class=\"ytvideo-container\"><\/div>\n<script>\n  var youtube = document.getElementById(\"birdeye-youtube-GqAhQg2sWhY\"); \n  var img = document.createElement(\"img\");\n  img.setAttribute(\"src\", \"https:\/\/i.ytimg.com\/vi\/GqAhQg2sWhY\/maxresdefault.jpg\");\n  img.setAttribute(\"class\", \"be-yt-thumb\");\n  \n  var playIcon  = document.createElement(\"div\");\n  playIcon.setAttribute(\"class\",\"play-icon\"); \/\/to add play icon on top of the image\n\n  var playBtn  = document.createElement(\"div\");\n  playBtn.setAttribute(\"class\",\"play-btn\");\n  var iconWrapper  = document.createElement(\"i\");\n  iconWrapper.setAttribute(\"class\",\"icon-wrapper\");\n\n  var iconImage = document.createElement(\"img\");\n  iconImage.setAttribute(\"src\", \"https:\/\/cdn2.birdeye.com\/version2\/v3\/components\/video\/play-btn-transparent.svg\");\n\n  youtube.appendChild(img);\n  iconWrapper.appendChild(iconImage);\n  playBtn.appendChild(iconWrapper);\n  playIcon.appendChild(playBtn);\n  youtube.appendChild(playIcon);\n  \n  \/\/ Attach an onclick event to the YouTube Thumbnail\n  youtube.onclick = function() {\n \n    \/\/ Create an iFrame with autoplay set to true\n    var iframe = document.createElement(\"iframe\");\n    iframe.setAttribute(\"src\", \"https:\/\/www.youtube.com\/embed\/GqAhQg2sWhY?rel=0&modestbranding=1&autohide=1&showinfo=0&controls=0&autoplay=1&border=0&wmode=opaque&enablejsapi=1\"); \n    var iframeWidth = document.querySelector('.ytvideo-container').clientWidth;\n    var iframeHeight = document.querySelector('.ytvideo-container').clientHeight;\n    iframe.setAttribute(\"style\", \"width:\"+ iframeWidth + \"px;height:\" + iframeHeight + \"px\");\n    iframe.setAttribute(\"allow\", \"autoplay\");\n\n    \/\/ Replace the YouTube thumbnail with YouTube HTML5 Player\n    this.parentNode.replaceChild(iframe, this);\n  }; \n<\/script>\n<script type=\"application\/ld+json\">{\n  \"@context\": \"http:\/\/schema.org\",\n  \"@type\": \"VideoObject\",\n  \"name\": \"Mobile payments for local businesses\",\n  \"description\": \"If you\u2019re still using emails, postage, or phone calls to get paid, you\u2019re losing business. Because today\u2019s customers expect quick and easy digital payments.  And thanks to Birdeye Payments, local businesses can offer just that  \u2014 a fast, modern, and convenient way to pay.\",\n  \"thumbnailUrl\": \"https:\/\/i.ytimg.com\/vi\/GqAhQg2sWhY\/default.jpg\",\n  \"uploadDate\": \"2022-07-08T17:27:46Z\",\n  \"duration\": \"PT1M28S\",\n  \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/GqAhQg2sWhY\",\n  \"interactionCount\": \"506\"\n}<\/script>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-make-everyday-payday-with-birdeye\"><strong>Make everyday payday with Birdeye<\/strong><\/h2>\n\n\n\n<p>With Birdeye Payments, you can request payments in an ongoing conversation for higher, faster, and more consistent response rates, making it easier for your customers to pay, all while backed with full PCI compliance. Accept more ways to pay from your customer including, credit, debit, ACH, Apple, Amazon, and Google pay. No matter how they pay, Birdeye Payments ensures the transaction is convenient for both you and your customer.<\/p>\n\n\n\n<p>Check out our free digital payments guide to learn more about payment options available to multi-location enterprises.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/the-complete-guide-to-digital-payments-for-local-businesses\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Digital-payments-guide-banner-scaled.jpg\" alt=\"payments guide\" class=\"wp-image-43032\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>29 days. As a business owner, you\u2019re likely faced with a number of recurring expenses in the next 29 days &#8211; employee payroll, vendor payments, loan payments, and much more. Yet, on average, 29 days is how long it takes for business owners to get paid by customers. Leaving 32% of business owners unable to [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":34208,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10540],"tags":[],"class_list":["post-34200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-payment"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why you need to offer Pay-by-Text to customers | Birdeye<\/title>\n<meta name=\"description\" content=\"Pay by text is a great way to offer customers contactless payments. 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