{"id":37099,"date":"2022-07-05T08:35:45","date_gmt":"2022-07-05T15:35:45","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=37099"},"modified":"2026-07-06T07:49:22","modified_gmt":"2026-07-06T14:49:22","slug":"why-healthgrades-reviews-matter-in-the-healthcare-industry","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/why-healthgrades-reviews-matter-in-the-healthcare-industry\/","title":{"rendered":"Why HealthGrades reviews matter in the healthcare industry"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Healthgrades reviews<\/strong> matter because patients use them to evaluate healthcare providers before booking an appointment. A complete HealthGrades profile with accurate provider information, recent patient feedback, and thoughtful review responses can help practices build trust and make it easier for patients to choose the right provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Summary<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Patients nationwide turn to various healthcare review websites when searching for new healthcare providers. One of those websites is HealthGrades. Its reviews give prospective patients a clearer view of the care experience, including scheduling, staff interactions, provider communication, and likelihood to recommend. For healthcare practices, managing these reviews is an important part of online reputation management because patient feedback can influence trust, visibility, and appointment decisions.<\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we\u2019ll explain why HealthGrades reviews matter and help you set up a HealthGrades profile that will attract new patients.<\/p>\n\n\n\n<div class=\"try-for-free-block\" style=\"display: flex; align-items: center; padding: 32px; background: #0d47a1; border-radius: 30px; margin: 0 0 30px;\">\n<div class=\"txt-block\" style=\"padding-right: 20px;\">\n<h3 style=\"font-size: 36px; font-weight: 400; color: #fff; line-height: 1.5; margin: 0 0 20px;\">More reviews<br> More revenue<\/h3>\n<p style=\"font-size: 18px; font-weight: 400; color: #fff; line-height: 1.7; margin: 0 0 20px;\">Want to see the impact of Birdeye on your business? Watch the Free Demo Now.<\/p>\n<\/div>\n<div class=\"btn-block\" style=\"min-width: 180px;\"><a href=\"https:\/\/birdeye.com\/pricing\/\" style=\"width: 100%; background: #fff; padding: 10px 20px; display: flex; justify-content: center; border-radius: 6px; font-size: 13px; font-weight: 600; color: #0d47a1; margin: 0 0 20px; border: 1px solid transparent; cursor: pointer;\">See Pricing<\/a> <a href=\"https:\/\/birdeye.com\/free-demo\/\" style=\"width: 100%; background: #0d47a1; padding: 10px 20px; display: flex; justify-content: center; white-space: nowrap; border-radius: 6px; font-size: 13px; font-weight: 600; color: #fff; border: 1px solid #fff; cursor: pointer;\">FREE DEMO<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-what-is-healthgrades\" data-level=\"2\">What is HealthGrades?<\/a><\/li><li><a href=\"#h-how-to-claim-your-healthgrades-listing\" data-level=\"2\">How to claim your HealthGrades listing<\/a><\/li><li><a href=\"#h-how-healthgrades-patient-reviews-work\" data-level=\"2\">How HealthGrades patient reviews work<\/a><ul><li><a href=\"#h-how-to-get-more-healthgrades-reviews\" data-level=\"3\">How to get more HealthGrades reviews<\/a><\/li><\/ul><\/li><li><a href=\"#h-managing-your-healthgrades-reviews\" data-level=\"2\">Managing your HealthGrades reviews<\/a><ul><li><a href=\"#h-positive-reviews\" data-level=\"3\">Positive reviews<\/a><\/li><li><a href=\"#h-negative-reviews\" data-level=\"3\">Negative reviews<\/a><\/li><li><a href=\"#h-fake-reviews\" data-level=\"3\">Fake reviews<\/a><\/li><\/ul><\/li><li><a href=\"#h-frequently-asked-questions-about-healthgrades-reviews\" data-level=\"2\">Frequently Asked Questions about HealthGrades reviews<\/a><\/li><li><a href=\"#h-strengthen-patient-trust-on-healthgrades-with-birdeye\" data-level=\"2\">Strengthen patient trust on Healthgrades with Birdeye<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-healthgrades\">What is HealthGrades?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">HealthGrades is an online review site with data on more than three million healthcare providers. Users can look up the names and locations of doctors, dentists, practices, specialties, and conditions to find healthcare options that best suit their needs. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-6-1024x686.jpg\" alt=\"Image of Healthgrades landing page\" class=\"wp-image-49050\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-6-1024x686.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-6-300x201.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-6-768x515.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-6-810x543.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-6-1140x764.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-6.jpg 1146w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">HealthGrades listings can also include information about a provider\u2019s degrees, education background, certifications, areas of specialty, and insurance policies. The information on HealthGrades is reliable because it\u2019s pulled from the US government\u2019s National Provider Identifier Registry (NPI).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Millions of patients visit HealthGrades each month, and the platform has become an extremely important tool for providers who are eager to be more visible online. It\u2019s super easy to use HealthGrades and give your <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">online reputation<\/a> a boost.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-claim-your-healthgrades-listing\">How to claim your HealthGrades listing<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/4-3-1024x686.jpg\" alt=\"Image showing how to claim Healthgrades listing\" class=\"wp-image-49049\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/4-3-1024x686.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/4-3-300x201.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/4-3-768x515.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/4-3-810x543.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/4-3-1140x764.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/4-3.jpg 1146w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the <a href=\"https:\/\/update.healthgrades.com\/account\/claim\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">account registration<\/a> page.<\/li>\n\n\n\n<li>Use the search bar to find your name and city.<\/li>\n\n\n\n<li>Click on your listing.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/5-2-1024x686.jpg\" alt=\"Image showing the details needed to claim the Healthgrades listing\" class=\"wp-image-49051\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/5-2-1024x686.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/5-2-300x201.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/5-2-768x515.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/5-2-810x543.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/5-2-1140x764.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/5-2.jpg 1146w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. Select from the options of being an employee, the provider, or a third-party registering for the firm.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. Enter an email address and password for your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. Read and agree to the terms and conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7. Click \u201cContinue\u201d to proceed with the verification process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve registered, HealthGrades will send you a prompt to verify your account. After your account is verified, you can add and edit information about your practice, add pictures, and interact with reviews.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-healthgrades-patient-reviews-work\">How HealthGrades patient reviews work<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a potential patient visits your HealthGrades profile, they\u2019ll see a \u201cPatient Experience\u201d section where they can read reviews written by your other patients. These reviews are collected through Patient Satisfaction Surveys.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Patient Satisfaction Surveys ask patients to review several aspects of their visit, including scheduling, staff friendliness, and how well a physician explains conditions. Patients can rate their experiences using a one-to-five-star ranking system. There\u2019s also a 500-character limit text box where they can write a brief review and a section to rate the likelihood they\u2019d recommend the healthcare provider to friends and family.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/6-2-1024x686.jpg\" alt=\"Image showing how a Healthgrades reviews page looks like \" class=\"wp-image-49052\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/6-2-1024x686.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/6-2-300x201.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/6-2-768x515.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/6-2-810x543.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/6-2-1140x764.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/6-2.jpg 1146w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-to-get-more-healthgrades-reviews\">How to get more HealthGrades reviews<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">HealthGrades profiles with lots of reviews are considered more reputable by patients. There are a few easy ways you can get even more reviews on HealthGrades, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reminder cards<\/strong> \u2013 After a patient visit, there are survey cards that can be sent from HealthGrades to remind a patient to leave you a review on HealthGrades along with other information like scheduling another visit.<\/li>\n\n\n\n<li><strong>Star rating badge<\/strong> \u2013 If you have a high HealthGrades score, you can display a badge showing your rating on your website, emails, and anywhere else you want your score to be seen. The badge also provides a direct link to the Patient Satisfaction Survey.<\/li>\n\n\n\n<li><strong>Review link<\/strong> \u2013 You can always attach a direct link to your HealthGrades survey in your emails to patients, on your social media accounts, and anywhere else you\u2019d like patients to find it.<\/li>\n<\/ul>\n\n\n\n<div class=\"om-embedded-campaign\" data-campaign-id=\"454\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-managing-your-healthgrades-reviews\">Managing your HealthGrades reviews<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve set up your HealthGrades profile and start <a href=\"https:\/\/birdeye.com\/reviews\/\">getting reviews<\/a>, you\u2019ll need to manage them. Here\u2019s how to respond to three different kinds of reviews.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-positive-reviews\">Positive reviews<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Positive reviews are the reviews you want, but you shouldn\u2019t just read a glowing review and move on. Now more than ever, people now expect responses to the reviews they leave \u2013 which means writing a response can lead to better patient relationships.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you get a positive review, a simple response saying thank you can lead to happier patients and more referrals to your practice. Responding to your positive reviews will make your patients feel even more valued. Plus, other patients will see that you\u2019ve responded to those reviews making them more likely to leave their own.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-negative-reviews\">Negative reviews<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nobody wants to receive negative reviews, but they\u2019re sometimes inevitable. Your response to a negative review can remedy a poor experience and show patients that you take their concerns seriously.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The best way to <a href=\"https:\/\/birdeye.com\/blog\/how-to-respond-to-negative-reviews\/\">respond to negative reviews<\/a> is by being as respectful and objective as possible while still addressing the issues mentioned in the review. Insisting you are correct or demanding a better review will hurt your chances of improving your reputation with your patients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fake-reviews\">Fake reviews<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It is unfortunate that you get a fake review, but it is not all bad. If you get a Healthgrades fake review, you can report it to the platform to remove it. First, locate the fake review and click \u201cFlag Comment\u201d in the upper right-hand of the review. HealthGrades will look at the offending review and remove it from your listing.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to any Healthgrades fake reviews, you should report any reviews violating the <a href=\"https:\/\/www.healthgrades.com\/content\/community-review-guidelines\">HealthGrades guidelines<\/a>. Reviews that violate the guidelines may contain vulgarity, hate speech, discrimination, or misleading information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-about-healthgrades-reviews\">Frequently Asked Questions about HealthGrades reviews<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1665607348229\"><strong class=\"schema-faq-question\">Is HealthGrades peer-reviewed?<\/strong> <p class=\"schema-faq-answer\">HealthGrades affirms any information related to conditions, treatment, and wellness is reviewed by at least one medical professional and is backed by peer-reviewed journals.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1665607367841\"><strong class=\"schema-faq-question\">Can HealthGrades reviews be removed?<\/strong> <p class=\"schema-faq-answer\">Once you have a HealthGrades account, you can edit and remove reviews by going to \u201cMy Reviews\u201d and selecting the reviews you want to change.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1665607383591\"><strong class=\"schema-faq-question\">How many people use HealthGrades?<\/strong> <p class=\"schema-faq-answer\">HealthGrades says more than 100 million patients and more than three million healthcare providers use the platform in 2022.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strengthen-patient-trust-on-healthgrades-with-birdeye\">Strengthen patient trust on Healthgrades with Birdeye<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Healthgrades reviews can influence whether a patient feels confident enough to choose a provider. But for healthcare organizations with multiple providers, departments, or locations, <a href=\"https:\/\/birdeye.com\/blog\/review-management\/\">review management<\/a> can quickly become difficult to handle manually.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Birdeye helps <a href=\"https:\/\/birdeye.com\/healthcare\/\">healthcare practices<\/a> bring review generation, review response, listing accuracy, and patient feedback insights into one connected platform. As the #1 agentic marketing platform for multi-location brands, Birdeye is powered by BirdAI and a unified data platform that helps teams manage reputation and patient experience across locations.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"395\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1093-1024x395.png\" alt=\"\" class=\"wp-image-73102\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1093-1024x395.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1093-300x116.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1093-768x296.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1093-810x312.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1093-1140x440.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1093.png 1320w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how Birdeye supports healthcare review management:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Build patient trust with Reviews AI<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/birdeye.com\/reviews\/\">Reviews AI<\/a> helps healthcare organizations generate, monitor, respond to, and report on reviews across 200+ review sites. The Review Generation Agent identifies the best review source and message, then sends review requests at the right time, helping practices build a more consistent flow of patient feedback.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"570\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1088-1024x570.png\" alt=\"\" class=\"wp-image-73093\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1088-1024x570.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1088-300x167.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1088-768x428.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1088-1536x855.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1088-810x451.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1088-1140x635.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1088.png 1624w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Respond with care and consistency<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Patient reviews require thoughtful, professional responses. The <a href=\"https:\/\/birdeye.com\/review-management\/\">Review Response Agent<\/a> drafts personalized, on-brand replies using review sentiment, urgency, tone, and context, helping teams respond more consistently while maintaining appropriate oversight.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"646\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1089-1024x646.png\" alt=\"\" class=\"wp-image-73094\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1089-1024x646.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1089-300x189.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1089-768x485.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1089-1536x969.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1089-810x511.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1089-1140x720.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1089.png 1624w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Understand what patients are saying<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Review Reporting Agent highlights trends, flags issues, and delivers performance insights across locations. Insights AI adds a broader view of reputation, sentiment, and online presence, helping healthcare teams identify recurring patient experience themes and prioritize improvements.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"509\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1090-1024x509.png\" alt=\"\" class=\"wp-image-73097\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1090-1024x509.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1090-300x149.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1090-768x382.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1090-1536x763.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1090-810x403.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1090-1140x566.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1090.png 1624w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Keep provider and practice information accurate<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/birdeye.com\/listings\/\">Listings AI<\/a> helps healthcare organizations maintain accurate provider and practice information across key discovery platforms. The Listings Optimization Agent scans profiles and competitor content across Google, Apple, Facebook, Yelp, Healthgrades, and more, helping teams identify missing information, errors, and optimization opportunities.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"506\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1092-1024x506.png\" alt=\"\" class=\"wp-image-73101\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1092-1024x506.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1092-300x148.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1092-768x379.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1092-810x400.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1092-1140x563.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1092.png 1476w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n\n\n<h3 class=\"wp-block-heading\">Monitor visibility across AI search<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/birdeye.com\/search-ai\/\">Search AI<\/a> helps healthcare organizations understand how providers, practices, and locations appear in AI-generated answers across platforms such as ChatGPT, Gemini, and Perplexity. It tracks AI visibility, citations, sentiment, and business-information accuracy, then surfaces recommended actions related to reviews, listings, citations, FAQs, and local content.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1091-1024x599.png\" alt=\"\" class=\"wp-image-73098\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1091-1024x599.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1091-300x175.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1091-768x449.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1091-1536x898.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1091-810x474.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1091-1140x667.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-1091.png 1592w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">With Birdeye, healthcare teams can manage patient feedback more consistently, strengthen trust across review sites, maintain accurate provider information, and understand how their locations appear across traditional and AI-driven discovery channels.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Want to see how Birdeye helps healthcare organizations manage reviews, improve patient trust, and strengthen visibility across locations? Watch a <a href=\"https:\/\/birdeye.com\/free-demo\/\">free demo<\/a> today!<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/free-demo\/\"><img decoding=\"async\" width=\"1024\" height=\"269\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular-1-1024x269.png\" alt=\"Birdeye Free Demo banner\" class=\"wp-image-71137\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular-1-1024x269.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular-1-300x79.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular-1-768x202.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular-1-810x213.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular-1-1140x300.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular-1.png 1520w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Healthgrades reviews matter because patients use them to evaluate healthcare providers before booking an appointment. A complete HealthGrades profile with accurate provider information, recent patient feedback, and thoughtful review responses can help practices build trust and make it easier for patients to choose the right provider. Summary Patients nationwide turn to various healthcare review websites [&hellip;]<\/p>\n","protected":false},"author":100,"featured_media":39930,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8550,8583],"tags":[],"class_list":["post-37099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-reviews","category-review-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why HealthGrades reviews matter in healthcare | Birdeye<\/title>\n<meta name=\"description\" content=\"If your business is in the healthcare industry, you need to know about HealthGrades reviews. 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