{"id":47068,"date":"2023-05-17T07:06:08","date_gmt":"2023-05-17T14:06:08","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=47068"},"modified":"2024-02-02T11:57:47","modified_gmt":"2024-02-02T19:57:47","slug":"voice-messaging","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/voice-messaging\/","title":{"rendered":"The benefits of using voice messaging for businesses"},"content":{"rendered":"\n<p>With all the options for communication, people have nowadays, you may think phone calls are old fashion or outdated. However, don\u2019t let all those smart screens fool you. People are making and receiving more phone calls than ever. And as a result, more businesses are turning to voice messaging.<\/p>\n\n\n\n<p>Voice messaging technology can help you tap into the power of communicating via phone more efficiently. In this blog, we\u2019ll share the benefits of voice messaging systems and how they can enhance everything from marketing campaigns to in-house communications.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-what-is-automated-voice-messaging\" data-level=\"2\">What is automated voice messaging?<\/a><\/li><li><a href=\"#h-5-benefits-of-automated-voice-messaging\" data-level=\"2\">5 Benefits of automated voice messaging<\/a><ul><li><a href=\"#h-3-offers-a-more-personal-touch\" data-level=\"3\">3. Offers a more personal touch<\/a><\/li><li><a href=\"#h-4-ease-of-use\" data-level=\"3\">4. Ease of use<\/a><\/li><\/ul><\/li><li><a href=\"#h-popular-voice-messaging-systems\" data-level=\"2\">Popular voice messaging systems<\/a><\/li><li><a href=\"#h-setting-up-voice-messaging-the-right-way\" data-level=\"2\">Setting up voice messaging the right way<\/a><\/li><li><a href=\"#h-faqs-about-voice-messaging\" data-level=\"2\">FAQs about voice messaging<\/a><\/li><li><a href=\"#h-business-messaging-software-for-streamlined-communication\" data-level=\"2\">Business messaging software for streamlined communication<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-automated-voice-messaging\">What is automated voice messaging?<\/h2>\n\n\n\n<p>Automated voice messaging is an innovative technology that communicates on your company\u2019s behalf. You can use a real person\u2019s voice or interactive voice response (IVR) that will convert text to speech.<\/p>\n\n\n\n<p>Your business can use this messaging technology to send calls and voice messages. These messages can be sent to one person or thousands on your call list. Use it to communicate with your customers about anything you have going on in your business, from <a href=\"https:\/\/birdeye.com\/blog\/appointment-scheduling\/\">appointment reminders<\/a> to event promotions.<\/p>\n\n\n\n<p>It can also respond to customers when they call your business. Automated messaging can provide your customers with basic information, such as your store hours and address, or it can provide them with a secure way to access their accounts. You can also use messaging to route calls to a live agent based on the <a href=\"https:\/\/ourcommunitynow.com\/news-tech\/americans-are-making-more-phone-calls-than-ever-before\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">customer\u2019s reason for calling<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-benefits-of-automated-voice-messaging\">5 Benefits of automated voice messaging<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"576\" height=\"300\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-Benefits-2.png\" alt=\"List of the benefits of incorporating a voice messaging system for your customer service needs.\" class=\"wp-image-47071\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-Benefits-2.png 576w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-Benefits-2-300x156.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-Benefits-2-375x195.png 375w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">1. Saves time and money<\/h3>\n\n\n\n<p>Whether you run a pizzeria or a construction company, many people who find your business online will eventually call. Yet, most people who call businesses get frustrated by being put on hold or by having to repeat themselves to multiple employees.<\/p>\n\n\n\n<p>You can use voice messaging to make sure those calls are handled properly without the cost of hiring a receptionist. The technology can answer frequently asked questions or route calls to the most appropriate person. Both you and the customer save time and money.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Increases the outreach<\/h3>\n\n\n\n<p>Using voice messaging allows you to effortlessly promote sales, events, and discounts. Instead of staff calling one prospect at a time, you can use messaging to contact thousands of people automatically. This software can even help you identify which customers you should send your messages to based on their predetermined needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-offers-a-more-personal-touch\">3. Offers a more personal touch<\/h3>\n\n\n\n<p>Messaging software also provides insights to help you personalize the experience. That personal touch can help you<a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-value-of-getting-personalization-right-or-wrong-is-multiplying\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"> increase your revenue by about 40%<\/a>, according to McKinsey.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-ease-of-use\">4. Ease of use<\/h3>\n\n\n\n<p>No need to revamp your IT department. Messaging platforms are intuitive and easy to use. Also, in many cases, the technology can <a href=\"https:\/\/birdeye.com\/integration\/\">seamlessly integrate<\/a> with your current customer messaging platforms.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Prevents churn<\/h3>\n\n\n\n<p>According to one survey, <a href=\"https:\/\/www.prnewswire.com\/news-releases\/new-data-shows-post-pandemic-impact-of-customer-loyalty-resulting-in-increased-likelihood-to-churn-from-poor-service-301606607.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">80% of churn is due to poor service<\/a>. Customers experience poor phone service in several ways. Needing to repeat themselves to multiple representatives, being on hold too long, and being directed to the wrong department can all increase your customer\u2019s frustration.<\/p>\n\n\n\n<p>Messaging can reduce these issues by providing consistent service and quick access to common information while also directing calls to the correct department.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-popular-voice-messaging-systems\">Popular voice messaging systems<\/h2>\n\n\n\n<p>When choosing a messaging system, begin by deciding how you\u2019ll use it. From there, choose the automated voice messaging systems that best fit your needs. The following are some of the top platforms for communicating with customers and your teams.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Echo:<\/strong>&nbsp; Echo uses AI or IVR to provide customers with automated personalized customer service.<\/li>\n\n\n\n<li><strong>Voxer: <\/strong>Voxer is a mobile app that allows customers to listen, respond and interact with your business in real-time<\/li>\n\n\n\n<li><strong>Marco Polo:<\/strong> Marco Polo takes voice messaging systems one step further with video. This allows you to convey emotion and connect where voice alone can\u2019t.<\/li>\n\n\n\n<li><strong>Line:<\/strong> Line is an app that combines voice with text message and chat. Users can send messages, videos, and photos within the app.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-setting-up-voice-messaging-the-right-way\">Setting up voice messaging the right way<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"576\" height=\"300\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-Setting-up.png\" alt=\"List of the best ways to set up a voice messaging system for your business.\" class=\"wp-image-47070\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-Setting-up.png 576w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-Setting-up-300x156.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-Setting-up-375x195.png 375w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/figure>\n\n\n\n<p>Now that you have the right software, the next question is what is the best way for setting up voicemail on my phone? This is important because your messages impact how customers view your business. Here are some tips to make sure your <a href=\"https:\/\/birdeye.com\/blog\/customer-experience\/\">customers have a good experience<\/a> with your system.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Announce yourself:<\/strong> Start with a greeting, along with your complete business name. Identify your position and thank the customer for their call.&nbsp;<\/li>\n\n\n\n<li><strong>Set the right expectation:<\/strong> Tell callers to listen carefully to your menu options and when they can expect a callback. If they require immediate assistance, have the option to direct them to a live representative or provide your company\u2019s website as an option.<\/li>\n\n\n\n<li><strong>Smile when speaking:<\/strong> Smiling as you speak, even over the phone, will make your voice sound friendlier and more cheerful.<\/li>\n\n\n\n<li><strong>Don\u2019t speak in a monotone voice:<\/strong> It\u2019s important to make your voice sound natural, with the same inflections it would have if you were speaking in person. Writing down your greeting and rehearsing can help you sound more authentic.<\/li>\n\n\n\n<li><strong>Speak slowly:<\/strong> It\u2019s much easier to correctly hear someone when they are calm, clear, and patient. Speak slowly when recording your messages so that customers can understand every word.<\/li>\n\n\n\n<li><strong>Record yourself in a quiet area:<\/strong> Background noise can make it difficult to understand speech over the phone. Make sure you\u2019re in a quiet area when recording. <\/li>\n<\/ul>\n\n\n\n<p>    Also explore our blog for 40 Winning <a href=\"https:\/\/birdeye.com\/blog\/business-voicemail-greeting-message-examples\/\">Voicemail Greetings examples<\/a> to help you create lasting impressions!<\/p>\n\n\n\n<p>         <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faqs-about-voice-messaging\">FAQs about voice messaging<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1684169109352\"><strong class=\"schema-faq-question\">Is voice messaging better than texting?<\/strong> <p class=\"schema-faq-answer\">It depends on the context and individual preferences. While voice messaging can convey tone and emotion faster, texting is often preferred for convenience and clarity.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1684169123762\"><strong class=\"schema-faq-question\">What is a voice messaging service?<\/strong> <p class=\"schema-faq-answer\">Voice messaging service is technology you can use in place of email, text, or a live representative to communicate with your customers and teams over the phone.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1684169146178\"><strong class=\"schema-faq-question\">What is the difference between voicemail and voice message?<\/strong> <p class=\"schema-faq-answer\">The difference is that voicemail is live voice messaging to one individual. On the other hand, voice messaging is a single voice message that can be sent to a few or thousands of people.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-business-messaging-software-for-streamlined-communication\">Business messaging software for streamlined communication<\/h2>\n\n\n\n<p>You would think smartphones would make customers more likely to text, email, and message companies using <a href=\"https:\/\/birdeye.com\/blog\/social-media-management\/\">social media<\/a> or <a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\">website chat<\/a>. Instead, your customers are making more phone calls than ever. They\u2019re also more likely to respond to automated voice messaging and calls for everything from promotions to appointment reminders. Whether you\u2019re communicating with customers or with your team, voice messaging can streamline your efforts and drive growth.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/free-demo\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular.png\" alt=\"Watch demo\" class=\"wp-image-46282\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>With all the options for communication, people have nowadays, you may think phone calls are old fashion or outdated. However, don\u2019t let all those smart screens fool you. People are making and receiving more phone calls than ever. And as a result, more businesses are turning to voice messaging. Voice messaging technology can help you [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":47069,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10549],"tags":[],"class_list":["post-47068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-best-practices"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Benefits of using voice messaging for businesses | Birdeye<\/title>\n<meta name=\"description\" content=\"Voice messaging can streamline communication with customers. In our blog, we\u2019ll explore benefits and how best to set one up. \u221a Learn today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/47068\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The benefits of using voice messaging for businesses\" \/>\n<meta property=\"og:description\" content=\"Voice messaging can streamline communication with customers. In our blog, we\u2019ll explore benefits and how best to set one up. \u221a Learn today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birdeye.com\/blog\/voice-messaging\/\" \/>\n<meta property=\"og:site_name\" content=\"#1 Agentic Marketing Platform for Multi-Location Brands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BirdeyeReviews\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-17T14:06:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-02T19:57:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Featured-Voice-messaging.png\" \/>\n\t<meta property=\"og:image:width\" content=\"576\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Birdeye Staff Writer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:site\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Birdeye Staff Writer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/birdeye.com\/blog\/voice-messaging\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/voice-messaging\/\"},\"author\":{\"name\":\"Birdeye Staff Writer\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb\"},\"headline\":\"The benefits of using voice messaging for businesses\",\"datePublished\":\"2023-05-17T14:06:08+00:00\",\"dateModified\":\"2024-02-02T19:57:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/voice-messaging\/\"},\"wordCount\":1142,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/voice-messaging\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Featured-Voice-messaging.png\",\"articleSection\":[\"Business Best Practices\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/birdeye.com\/blog\/voice-messaging\/#respond\"]}],\"accessibilityFeature\":[\"tableOfContents\"]},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/birdeye.com\/blog\/voice-messaging\/\",\"url\":\"https:\/\/birdeye.com\/blog\/voice-messaging\/\",\"name\":\"Benefits of using voice messaging for businesses | Birdeye\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/voice-messaging\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/voice-messaging\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Featured-Voice-messaging.png\",\"datePublished\":\"2023-05-17T14:06:08+00:00\",\"dateModified\":\"2024-02-02T19:57:47+00:00\",\"description\":\"Voice messaging can streamline communication with customers. 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