{"id":49575,"date":"2023-09-08T07:43:32","date_gmt":"2023-09-08T14:43:32","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=49575"},"modified":"2026-03-17T10:00:08","modified_gmt":"2026-03-17T17:00:08","slug":"healthcare-reputation-management","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/","title":{"rendered":"Healthcare online reputation management in 2026: Best practices for growth"},"content":{"rendered":"\n<p>Healthcare reputation management is essential for multi-location providers because patients rely on real feedback, not marketing claims, when choosing where to receive care. A strong reputation strategy is about maintaining up-to-date listings, ensuring consistent tone across locations, and actively managing patient feedback to build trust.&nbsp;<\/p>\n\n\n\n<p><strong>Summary<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-preformatted has-background\" style=\"background-color:#e6eef2\">A strong digital presence is essential for healthcare organizations that want to build trust, simplify patient journeys, and maintain consistency across every location. According to Birdeye\u2019s 2025 State of Online Reviews, 87% of patients read reviews before selecting a provider, and 72% prefer those with a 4-star rating or higher. When patients rely on search engines and review sites for information and validation, even small gaps in accuracy or responsiveness can influence decisions.<br><\/pre>\n\n\n\n<p>This blog walks through the risks of outdated listings, unmonitored feedback, and fragmented oversight and shows the steps healthcare groups can take to keep every touchpoint reliable. It also highlights how Birdeye\u2019s reputation and patient experience tools help multi-location systems streamline operations, manage reviews and listings at scale, and support steady patient growth.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-what-is-healthcare-reputation-management\" data-level=\"2\">What is healthcare reputation management?<\/a><\/li><li><a href=\"#h-how-does-healthcare-reputation-management-impact-business-growth\" data-level=\"2\">How does healthcare reputation management impact business growth?<\/a><\/li><li><a href=\"#h-why-do-multi-location-institutions-need-healthcare-reputation-management-software\" data-level=\"2\">Why do multi-location institutions need healthcare reputation management software?<\/a><\/li><li><a href=\"#h-how-to-manage-and-improve-your-healthcare-online-reputation-5-proven-methods-to-follow\" data-level=\"2\">How to manage and improve your healthcare online reputation: 5 proven methods to follow<\/a><\/li><li><a href=\"#h-faq-healthcare-reputation-management\" data-level=\"2\">FAQ: Healthcare reputation management<\/a><\/li><li><a href=\"#h-conclusion\" data-level=\"2\">Conclusion<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-healthcare-reputation-management\">What is healthcare reputation management?<\/h2>\n\n\n\n<p><strong>Healthcare reputation management<\/strong> refers to the ongoing process of monitoring, improving, and maintaining how a healthcare organization is perceived by current and prospective patients across digital channels. This includes managing online patient reviews, business listings, social media mentions, search engine visibility, and feedback from patient experience surveys.<\/p>\n\n\n\n<p>For multi-location healthcare providers, reputation management is also about ensuring consistency, credibility, and trust across every facility, profile, and patient touchpoint. It involves a coordinated strategy to respond to feedback in real time, correct misinformation across listings, and highlight positive reviews that reflect your standard of care.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"716\" height=\"480\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-healthcare-reputation-management.jpg\" alt=\"Birdeye results for healthcare businesses\" class=\"wp-image-61808\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-healthcare-reputation-management.jpg 716w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-healthcare-reputation-management-300x201.jpg 300w\" sizes=\"(max-width: 716px) 100vw, 716px\" \/><\/figure>\n\n\n\n<p>Strong healthcare reputation management helps organizations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve local search rankings across service areas<\/li>\n\n\n\n<li>Build trust and loyalty through review engagement<\/li>\n\n\n\n<li>Attract more patients by showcasing the quality of care<\/li>\n\n\n\n<li>Identify operational gaps through sentiment analysis<\/li>\n<\/ul>\n\n\n\n<p>In short, it turns feedback into a growth engine and your reputation into a competitive advantage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-does-healthcare-reputation-management-impact-business-growth\">How does healthcare reputation management impact business growth?<\/h2>\n\n\n\n<p>Birdeye\u2019s State of Google Business Profiles shows that <a href=\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/\"><strong>81%<\/strong><\/a><strong> of patient-facing reviews appear on Google<\/strong>, which means accuracy, consistency, and timely responses directly influence how patients choose providers. For healthcare groups, especially multi-location systems, each clinic or provider acts as its own digital storefront. Any gaps across reviews, listings, or patient feedback can lead to missed opportunities to connect with prospective patients.<\/p>\n\n\n\n<p>Nowadays, patients are also starting to \u201csearch\u201d without searching. This means instead of typing keywords, they ask AI platforms questions like \u201cbest urgent care near me\u201d or \u201ctop-rated dermatologist in [city].\u201d Tools like ChatGPT, Gemini, and Perplexity then summarize information from sources such as Google profiles, Healthgrades, Zocdoc, news mentions, and your own website.<\/p>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/search-ai\/\"><strong>Birdeye Search AI<\/strong><\/a> helps you see whether your locations show up in those answers, how the AI describes you, and which sources influence that output. When you strengthen the basics AI relies on, like accurate listings, a steady flow of recent reviews, and clear service-line content, you improve both AI visibility and traditional local SEO at the same time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"973\" height=\"1024\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/AI-driven-Sentiment-Report-showing-Crestview-Dentals-analysis-for-Atlanta-GA-with-strengths-and-weaknesses-analyzed-by-ChatGP-1-973x1024.jpg\" alt=\"AI-driven Sentiment Report showing Crestview Dental's analysis for Atlanta, GA, with strengths and weaknesses analyzed by ChatGPT\" class=\"wp-image-66443\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/AI-driven-Sentiment-Report-showing-Crestview-Dentals-analysis-for-Atlanta-GA-with-strengths-and-weaknesses-analyzed-by-ChatGP-1-973x1024.jpg 973w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/AI-driven-Sentiment-Report-showing-Crestview-Dentals-analysis-for-Atlanta-GA-with-strengths-and-weaknesses-analyzed-by-ChatGP-1-285x300.jpg 285w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/AI-driven-Sentiment-Report-showing-Crestview-Dentals-analysis-for-Atlanta-GA-with-strengths-and-weaknesses-analyzed-by-ChatGP-1-768x808.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/AI-driven-Sentiment-Report-showing-Crestview-Dentals-analysis-for-Atlanta-GA-with-strengths-and-weaknesses-analyzed-by-ChatGP-1-1460x1536.jpg 1460w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/AI-driven-Sentiment-Report-showing-Crestview-Dentals-analysis-for-Atlanta-GA-with-strengths-and-weaknesses-analyzed-by-ChatGP-1-1947x2048.jpg 1947w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/AI-driven-Sentiment-Report-showing-Crestview-Dentals-analysis-for-Atlanta-GA-with-strengths-and-weaknesses-analyzed-by-ChatGP-1-810x852.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/AI-driven-Sentiment-Report-showing-Crestview-Dentals-analysis-for-Atlanta-GA-with-strengths-and-weaknesses-analyzed-by-ChatGP-1-1140x1199.jpg 1140w\" sizes=\"(max-width: 973px) 100vw, 973px\" \/><\/figure>\n\n\n\n<p>Here\u2019s why a well-structured approach to healthcare reputation management matters:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-boost-patient-loyalty-nbsp\">Boost patient loyalty&nbsp;<\/h3>\n\n\n\n<p><strong>Reputation management<\/strong> helps build trust by ensuring that every location consistently reflects the quality of care patients expect. And this works for winning over existing patients as well. When <strong>satisfied patients<\/strong> see that their feedback is acknowledged and valued, they\u2019re more likely to return and refer others. By regularly responding to <strong>positive feedback<\/strong> and addressing concerns, providers foster stronger relationships and long-term retention across locations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-convert-more-high-intent-patients-nbsp\">Convert more high-intent patients&nbsp;<\/h3>\n\n\n\n<p>First impressions are digital. <strong>Patients rely<\/strong> on <strong>star ratings<\/strong>, <strong>positive online reviews<\/strong>, and provider transparency to make <strong>informed decisions<\/strong>. A polished, consistent <strong>online presence<\/strong> with a high positive <strong>review volume<\/strong> from satisfied patients significantly increases the chances of converting <strong>potential patients<\/strong> who are comparison shopping across multiple channels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-gain-insights-into-patient-behavior-nbsp\">Gain insights into patient behavior&nbsp;<\/h3>\n\n\n\n<p>Modern <strong>reputation management platforms<\/strong> go beyond monitoring\u2014they surface <strong>patient insights<\/strong> that reveal what matters most in <strong>care delivery<\/strong>. Through <strong>sentiment analysis<\/strong>, survey data, and <strong>review requests<\/strong>, healthcare leaders can <strong>identify trends<\/strong>, understand what drives loyalty or churn, and uncover <strong>actionable insights<\/strong> that lead to better business outcomes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"716\" height=\"480\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-rep-management-insights.jpg\" alt=\"Healthcare reputation management with patient insights\" class=\"wp-image-61809\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-rep-management-insights.jpg 716w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-rep-management-insights-300x201.jpg 300w\" sizes=\"(max-width: 716px) 100vw, 716px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improve-patient-satisfaction-rates-nbsp\">Improve patient satisfaction rates&nbsp;<\/h3>\n\n\n\n<p>By tracking and acting on <strong>valuable feedback<\/strong>, providers can <strong>identify areas<\/strong> for improvement, from front desk interactions to aftercare protocols. Consistently responding to patient reviews and closing the loop on negative experiences shows patients they\u2019re heard, valued, and respected, leading to <a href=\"https:\/\/birdeye.com\/blog\/how-to-improve-patient-satisfaction\/\">improved <strong>patient satisfaction<\/strong><\/a> scores across the board.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-proactively-manage-negative-feedback-nbsp\">Proactively manage negative feedback&nbsp;<\/h3>\n\n\n\n<p>Ignoring <strong>negative reviews<\/strong> allows misinformation or frustration to fester online. A robust <strong>online reputation management<\/strong> strategy includes <strong>real-time alerts<\/strong> and <strong>prompt responses<\/strong> that de-escalate issues and enable swift <strong>service recovery<\/strong>. Addressing negative feedback publicly also signals transparency and accountability to other patients reading the same reviews.<\/p>\n\n\n\n<div class=\"om-embedded-campaign\" data-campaign-id=\"454\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-establish-a-strong-online-presence-nbsp\">Establish a strong online presence&nbsp;<\/h3>\n\n\n\n<p>An effective <strong>healthcare reputation management platform<\/strong> integrates <strong>review sites<\/strong>, <strong>business listings<\/strong>, and <strong>reputation management software<\/strong> into one ecosystem, giving organizations centralized control across all locations. This helps <strong>attract new patients<\/strong>, strengthen local search visibility, and reinforce a consistent brand message across every digital touchpoint.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"716\" height=\"480\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Local-search-healthcare.jpg\" alt=\"Image shows how healthcare businesses can boost reputatIon via local SEO\" class=\"wp-image-61810\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Local-search-healthcare.jpg 716w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Local-search-healthcare-300x201.jpg 300w\" sizes=\"(max-width: 716px) 100vw, 716px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-do-multi-location-institutions-need-healthcare-reputation-management-software\">Why do multi-location institutions need healthcare reputation management software?<\/h2>\n\n\n\n<p>Managing reputation at a single clinic is challenging enough, and when you scale that to dozens or hundreds of locations, the complexity skyrockets. Manually tracking <strong>patient feedback<\/strong>, replying to <strong>online reviews<\/strong>, and keeping <strong>business listings<\/strong> updated across geographies leads to fragmented processes and inconsistent patient experiences.<\/p>\n\n\n\n<p>Listings are one of the easiest places for inconsistencies to creep in, especially when locations change hours, add providers, or expand services.<\/p>\n\n\n\n<p> <strong>Birdeye Listings AI agents<\/strong> keeps location data accurate across the sites patients actually use to validate care decisions, so patients do not end up calling the wrong number, showing up at the wrong entrance, or seeing outdated availability. <\/p>\n\n\n\n<p>For multi-location providers, that consistency supports trust, reduces avoidable patient friction, and improves local discovery without forcing teams to manually update profiles one by one.<\/p>\n\n\n\n<p>That\u2019s where <strong>healthcare reputation management software<\/strong> comes in. Purpose-built platforms unify every reputation touchpoint\u2014from <strong>review sites<\/strong> to surveys to sentiment trends\u2014so you can operate with precision at scale. Here\u2019s how it supports multi-location growth:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-streamlined-team-workflows\">Streamlined team workflows<\/h3>\n\n\n\n<p>Large healthcare systems rely on teams across marketing, operations, and patient experience to manage reputation. A centralized <strong>reputation management platform<\/strong> ensures each team can access reviews, assign responses, track issues, and monitor performance, without switching between <a href=\"https:\/\/birdeye.com\/blog\/best-healthcare-marketing-tools-for-growing-your-practice\/\">healthcare marketing tools<\/a> or duplicating work.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"716\" height=\"480\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-communication-management-for-healthcare.jpg\" alt=\"Image shows how healthcare businesses can boost reputatIon via communication management\" class=\"wp-image-61811\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-communication-management-for-healthcare.jpg 716w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-communication-management-for-healthcare-300x201.jpg 300w\" sizes=\"(max-width: 716px) 100vw, 716px\" \/><\/figure>\n\n\n\n<p>This unified approach reduces lag time and increases accountability across the organization.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-stronger-competitive-edge\">Stronger competitive edge<\/h3>\n\n\n\n<p><strong>Healthcare providers<\/strong> with a consistent stream of <strong>positive reviews<\/strong>, high <strong>star ratings<\/strong>, and fast responses are more likely to attract <strong>new patients<\/strong>. With the right software, multi-location brands can benchmark performance across facilities, identify underperforming sites, and stay ahead of regional competitors in <strong>online reputation<\/strong> and search visibility.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"716\" height=\"480\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-competitive-analysis-with-Birdeye.jpg\" alt=\"Image shows how healthcare businesses can boost reputatIon via competitive analysis\" class=\"wp-image-61812\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-competitive-analysis-with-Birdeye.jpg 716w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-competitive-analysis-with-Birdeye-300x201.jpg 300w\" sizes=\"(max-width: 716px) 100vw, 716px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cBirdeye has been an excellent strategic partner for us, and our company utilizes nearly all the standard services they offer. With Birdeye, we&#8217;ve built a solid online reputation and are able to deliver a great customer experience. Birdeye has also made our PPC campaigns more efficient and has helped us stand out against our competition. What&#8217;s more, we have been able to work with their technical team to create custom services and integration that have had a tremendous impact on our ability to automate amazing sales and support automation.&#8221;<\/p>\n<cite>Brandon Phillips, 420ID<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customizable-surveys\">Customizable surveys<\/h3>\n\n\n\n<p>Every service line or facility has unique needs. Custom surveys\u2014delivered post-visit via email or <strong>text message<\/strong> let you collect <strong>valuable feedback<\/strong> at the moment of care. With tailored questions and dynamic routing, you gain a deeper<strong> understanding<\/strong> of the <strong>patient experience<\/strong> by specialty, region, or location type, making the data far more actionable.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Managing online reputation is a beast in and of itself, so having one place to update information on major review sites as well as respond to reviews has made it so easy. In addition, implementing electronic surveys has given us the real-time feedback we have needed. The fact that this program incorporates both online reviews and survey results saves a lot of time and has provided us with a true &#8220;bird&#8217;s-eye view&#8221; of our customer service.&#8221;<\/p>\n<cite>&nbsp;Jill Makowichuk, TRA Medical Imaging<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-automated-review-generation-nbsp\">Automated review generation&nbsp;<\/h3>\n\n\n\n<p>Manually requesting reviews won\u2019t scale. With automation, teams can send <strong>review requests<\/strong> via text or email after each visit without overloading staff. The best platforms ensure that review volume grows steadily across all your listings, helping build a positive online reputation and increasing visibility on the platforms patients rely on to choose healthcare providers.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>Important review sites for healthcare reputation management<\/strong><br>Whether someone is looking for a mental health provider, an urgent care center, or a primary care provider, choosing a medical professional is a deeply personal&nbsp;and sometimes nerve-wracking decision. By showing up on relevant review platforms, you help patients feel confident and make informed decisions. In addition to heavy hitters like Facebook and Google, you should also consider industry-specific platforms like <a href=\"https:\/\/birdeye.com\/blog\/why-healthgrades-reviews-matter-in-the-healthcare-industry\/\">Healthgrades<\/a>,&nbsp; Zocdoc, and Vitals.&nbsp;<\/pre>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ai-features\">AI features<\/h3>\n\n\n\n<p>Modern <strong>medical reputation management<\/strong> tools are powered by <strong>AI<\/strong>, which automatically analyzes sentiment, categorizes topics, and flags urgent <strong>negative feedback<\/strong> for action. Using <a href=\"https:\/\/birdeye.com\/blog\/ai-in-healthcare\/\">AI in healthcare<\/a> also ensures timely, personalized responses and summarizes location-wise performance. This helps regional teams <strong>respond quickly<\/strong>, improve <strong>care delivery<\/strong>, and optimize operations with minimal manual effort.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"716\" height=\"480\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Reputation-monitoring-for-healthcare-Birdeye.jpg\" alt=\"Image shows how healthcare businesses can boost reputatIon via AI insights \" class=\"wp-image-61813\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Reputation-monitoring-for-healthcare-Birdeye.jpg 716w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Reputation-monitoring-for-healthcare-Birdeye-300x201.jpg 300w\" sizes=\"(max-width: 716px) 100vw, 716px\" \/><\/figure>\n\n\n\n<div class=\"try-for-free-block\" style=\"display: flex; align-items: center; padding: 32px; background: #0d47a1; border-radius: 30px; margin: 0 0 30px;\">\n<div class=\"txt-block\" style=\"padding-right: 20px;\">\n<h3 style=\"font-size: 30px; font-weight: 400; color: #fff; line-height: 1.5; margin: 0 0 20px;\">Grow your healthcare business with a strong reputation<\/h3>\n<p style=\"font-size: 18px; font-weight: 400; color: #fff; line-height: 1.7; margin: 0 0 20px;\">Want to see the impact of Birdeye on your business? Watch the Free Demo Now.<\/p>\n<\/div>\n<div class=\"btn-block\" style=\"min-width: 180px;\"><a href=\"https:\/\/birdeye.com\/pricing\/\" style=\"width: 100%; background: #fff; padding: 10px 20px; display: flex; justify-content: center; border-radius: 6px; font-size: 13px; font-weight: 600; color: #0d47a1; margin: 0 0 20px; border: 1px solid transparent; cursor: pointer;\">See Pricing<\/a> <a href=\"https:\/\/birdeye.com\/free-demo\/\" style=\"width: 100%; background: #0d47a1; padding: 10px 20px; display: flex; justify-content: center; white-space: nowrap; border-radius: 6px; font-size: 13px; font-weight: 600; color: #fff; border: 1px solid #fff; cursor: pointer;\">FREE DEMO<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-manage-and-improve-your-healthcare-online-reputation-5-proven-methods-to-follow\">How to manage and improve your healthcare online reputation: 5 proven methods to follow<\/h2>\n\n\n\n<p>Rome wasn\u2019t built in a day, and your online presence won\u2019t be either. But don\u2019t let that overwhelm you! With Birdeye, you can turn your online reputation management strategy into a well-oiled machine. Here are some tips to get you started:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-build-your-web-presence\">Build your web presence<\/h3>\n\n\n\n<p>An authentic and optimized web presence ensures that customers find your website before any other third-party website. This way, you can showcase your achievements, the best doctors you have, and the glowing reviews your patients have left to you.&nbsp;<\/p>\n\n\n\n<p>A strong website also ensures that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Listing sites can verify your information (especially NAP: Name, address, and phone number) easily.&nbsp;<\/li>\n\n\n\n<li>You can guide your potential leads to third-party review sites and your social media accounts to know more about your brand.<\/li>\n\n\n\n<li>You can showcase your services and persuade patients to walk through your door.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-claim-your-business-listings-nbsp\">Claim your business listings&nbsp;<\/h3>\n\n\n\n<p>Third-party listing or review sites usually create profiles for successful healthcare businesses. However, they won\u2019t help you unless you claim these profiles to control the narrative, engage your audience, and boost your visibility.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"573\" height=\"384\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-listings.jpg\" alt=\"image shows examples of healthcare business listings\" class=\"wp-image-55268\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-listings.jpg 573w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-listings-300x201.jpg 300w\" sizes=\"(max-width: 573px) 100vw, 573px\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-preformatted\">71% of consumers reported having a negative experience because of incorrect local business information found online. Verify the accuracy of your business listings with Birdeye\u2019s local scan tool now. \n<\/pre>\n\n\n\n<p>By claiming your business listings, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure all your listings have accurate business information displayed<\/li>\n\n\n\n<li>Respond to all customer reviews&nbsp;<\/li>\n\n\n\n<li>Report any fake or inappropriate customer reviews&nbsp;<\/li>\n\n\n\n<li>Update the listings whenever you launch a new service or location&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Keeping listings accurate across dozens of directories is one of the fastest ways to protect patient trust. Birdeye Listings AI helps healthcare groups manage core details like name, address, phone number, hours, and service attributes from one place, so every location stays consistent across Google, Apple Maps, Bing, and key healthcare directories. <\/p>\n\n\n\n<p>The <a href=\"https:\/\/birdeye.com\/blog\/ai-agent-local-listings-optimization\/\"><strong>Birdeye<\/strong> <strong>Listings Optimization Agent<\/strong><\/a> also checks for missing fields, broken links, and profile gaps that can confuse patients or weaken local visibility, then surfaces what needs attention so teams can fix issues before they affect appointments.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"692\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/This-image-is-a-dashboard-for-a-Listings-Optimization-Agent-for-a-self-storage-company-named-StorQuest-displaying-location-data-on-a-map-key-metrics-like-the-number-of-locations-and-listings-etc-1024x692.jpg\" alt=\"This image is a dashboard for a Listings Optimization Agent for a self-storage company named StorQuest, displaying location data on a map, key metrics like the number of locations and listings, etc\" class=\"wp-image-67077\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/This-image-is-a-dashboard-for-a-Listings-Optimization-Agent-for-a-self-storage-company-named-StorQuest-displaying-location-data-on-a-map-key-metrics-like-the-number-of-locations-and-listings-etc-1024x692.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/This-image-is-a-dashboard-for-a-Listings-Optimization-Agent-for-a-self-storage-company-named-StorQuest-displaying-location-data-on-a-map-key-metrics-like-the-number-of-locations-and-listings-etc-300x203.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/This-image-is-a-dashboard-for-a-Listings-Optimization-Agent-for-a-self-storage-company-named-StorQuest-displaying-location-data-on-a-map-key-metrics-like-the-number-of-locations-and-listings-etc-768x519.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/This-image-is-a-dashboard-for-a-Listings-Optimization-Agent-for-a-self-storage-company-named-StorQuest-displaying-location-data-on-a-map-key-metrics-like-the-number-of-locations-and-listings-etc-1536x1038.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/This-image-is-a-dashboard-for-a-Listings-Optimization-Agent-for-a-self-storage-company-named-StorQuest-displaying-location-data-on-a-map-key-metrics-like-the-number-of-locations-and-listings-etc-810x547.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/This-image-is-a-dashboard-for-a-Listings-Optimization-Agent-for-a-self-storage-company-named-StorQuest-displaying-location-data-on-a-map-key-metrics-like-the-number-of-locations-and-listings-etc-1140x771.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/This-image-is-a-dashboard-for-a-Listings-Optimization-Agent-for-a-self-storage-company-named-StorQuest-displaying-location-data-on-a-map-key-metrics-like-the-number-of-locations-and-listings-etc.jpg 1626w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cBirdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye\u2019s solution has given me the perspective I need to effectively manage our expansive footprint. \u201d <\/p>\n<cite>Ken Norquist, Axia Women\u2019s Health<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-manage-your-reviews-nbsp\">Manage your reviews&nbsp;<\/h3>\n\n\n\n<p>Customer reviews are the cornerstone of your online reputation. How you handle them can make all the difference between a lackluster and a shining online presence. Your healthcare business should pay due attention to all first-party and third-party patient reviews.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>First-party vs. third-party <a href=\"https:\/\/birdeye.com\/blog\/healthcare-reviews\/\">reviews in healthcare <\/a><br><\/strong><br>First-party reviews are patient feedback on your website, <a href=\"https:\/\/birdeye.com\/blog\/social-media-in-healthcare-marketing\/\">social media page<\/a>, or survey forms. With consent, you can share them across all customer touchpoints and marketing materials. <br><br>Third-party reviews are testimonials patients share on review sites, <a href=\"https:\/\/birdeye.com\/blog\/business-listing-management\/\">business listings<\/a>, or forums. You can reply to them and share them unless the forums prohibit you from doing so. <br><\/pre>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"573\" height=\"384\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-reviews.jpg\" alt=\"image shows examples of healthcare business reviews\" class=\"wp-image-55269\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-reviews.jpg 573w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Healthcare-reviews-300x201.jpg 300w\" sizes=\"(max-width: 573px) 100vw, 573px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We were looking for a system with which we could consistently generate a flow of reviews from our patients that would automatically get posted to Google or Facebook as well. Birdeye did all this and more.&nbsp;<\/p>\n<cite>Roxana Boboescu Cenegenics Elite Health<\/cite><\/blockquote>\n\n\n\n<p>Here\u2019s how you can manage your reviews to boost your online reputation:&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-automate-review-collection-nbsp\">Automate review collection&nbsp;<\/h4>\n\n\n\n<p>Online reviews help your practice rank higher and win more patients. Birdeye\u2019s <a href=\"https:\/\/birdeye.com\/reviews\/\">reputation management software<\/a> automates the process of collecting reviews so you can maximize your results with minimal effort.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-monitor-and-respond-to-reviews-nbsp\">Monitor and respond to reviews&nbsp;<\/h4>\n\n\n\n<p>Turn on notifications for all review sites, Google listings, Apple Maps, Bing, and social media platforms. You should be aware of every mention of your business and ready to take action.&nbsp;<\/p>\n\n\n\n<p>Ensure that every customer gets a response, irrespective of the sentiment in the review. Large multi-location healthcare practices can set up automated responses to scale the process and streamline operations.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-use-reviews-for-marketing\">Use reviews for marketing<\/h4>\n\n\n\n<p>Turn your glowing reviews into <a href=\"https:\/\/birdeye.com\/review-marketing\/\">powerful social posts<\/a>. By showcasing positive testimonials across various channels, you further solidify your credibility and expand your reach to new audiences.&nbsp;<\/p>\n\n\n\n<p>Birdeye integrates with <a href=\"https:\/\/birdeye.com\/integration\/healthcare\/\">over 3000 software solutions<\/a> and leading practice management systems, including Nextech, NextGen, ACOM Health, and more. And it\u2019s <a href=\"https:\/\/birdeye.com\/blog\/hipaa-guidelines\/\">fully HIPPA compliant<\/a>, so you don\u2019t have to worry about unnecessary legal headaches.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-ticketing-for-negative-reviews-nbsp\">Ticketing for negative reviews&nbsp;<\/h4>\n\n\n\n<p>Happy customer reviews go into social media posts and landing pages, but it is equally important what you do with negative reviews. A strong online reputation comes from tackling them head-on and turning that angry customer into a recurring name in your phone book.<\/p>\n\n\n\n<p>We recommend working with a ticketing system that alerts the relevant department (as per the workflow you set up) and your customer success representative. That way, you can work on the issue and keep your patients informed that you hear them and are willing to make amends.&nbsp;<\/p>\n\n\n\n<p><strong>Here is how AllerVie Health has benefited from Birdeye\u2019s integrated ticketing system:&nbsp;<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Our main goal with Birdeye is to increase our brand reputation as we expand and grow throughout the United States. We also utilize Birdeye&#8217;s ticketing tool to make sure we resolve problems that arise through reviews\/NPS feedback at our clinics.&#8221;<\/p>\n<cite>Karlee Robertson, AllerVie Health<\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-integrate-them-into-google-seller-ratings-nbsp\">Integrate them into Google Seller Ratings&nbsp;<\/h4>\n\n\n\n<p>Organic listings and a strong web presence get your foot in the door but if you do invest in Google ads, showcasing reviews with your business name can give you a bigger advantage. With the <a href=\"https:\/\/birdeye.com\/blog\/how-to-optimize-google-ad-efficiently\/\">Google Seller Ratings<\/a> program, you can display your average star rating with the advertisement, boost click-rates, and optimize ad spend.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-establish-a-presence-on-social-media\">Establish a presence on social media<\/h3>\n\n\n\n<p>A Birdeye study shows that <a href=\"https:\/\/birdeye.com\/blog\/insights-on-being-the-one-for-customers\/\">58% of consumers<\/a> would be indifferent to a business without an online presence. Additionally, your Gen Z and Millennial patients are unlikely to make a decision about choosing your practice without checking your social media pages. It is clear that a strong social media presence is a crucial piece of your online reputation and deserves attention.&nbsp;<\/p>\n\n\n\n<p>Social media creates \u201cquiet reputation moments\u201d every day: a patient comment, a question about insurance, or a message about availability. Birdeye Social AI helps healthcare teams stay active and consistent across locations by supporting planned publishing and faster engagement workflows.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/birdeye.com\/social-media-publishing\/\"><strong>Birdeye<\/strong> <strong>Social Publishing Agent<\/strong><\/a> helps teams schedule compliant, brand-aligned posts for each location while keeping content relevant to local communities. For engagement, Social AI helps teams spot high-priority comments and messages sooner, draft on-brand replies, and route sensitive issues through approvals so teams respond quickly without losing control.<\/p>\n\n\n\n<p>Additionally, multi-location businesses must ensure they have location-specific web pages so that their target audience can find them easily. This also makes booking appointments or resolving conflicts so much easier.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Social-AI-Publishing-Agent-benefits-1024x686.jpg\" alt=\"Birdeye Social-AI-Publishing-Agent benefits\" class=\"wp-image-68630\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Social-AI-Publishing-Agent-benefits-1024x686.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Social-AI-Publishing-Agent-benefits-300x201.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Social-AI-Publishing-Agent-benefits-768x515.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Social-AI-Publishing-Agent-benefits-810x543.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Social-AI-Publishing-Agent-benefits.jpg 1074w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-preformatted\">Birdeye is a built-for-local AI-driven <a href=\"https:\/\/birdeye.com\/social-media-management-software\/\">social media management tool<\/a> that simplifies location-based marketing across multiple platforms with bulk posting, personalization tokens, and a unified dashboard. Try the free demo to know more.&nbsp;<\/pre>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improve-patient-interactions-and-overall-experience-nbsp\">Improve patient interactions and overall experience&nbsp;<\/h3>\n\n\n\n<p>A great way to manage your online reputation proactively is to get ahead of the game in patient communications and experience. Superior experiences automatically translate into a more positive online reputation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"573\" height=\"384\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Patient-communication-integrations.jpg\" alt=\"image shows examples of healthcare patient communications\" class=\"wp-image-55270\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Patient-communication-integrations.jpg 573w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Patient-communication-integrations-300x201.jpg 300w\" sizes=\"(max-width: 573px) 100vw, 573px\" \/><\/figure>\n\n\n\n<p>Some of the challenges across patient communications include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managing communication across multiple channels&nbsp;<\/li>\n\n\n\n<li>Streamlining the appointment scheduling process, including reminders, follow-ups, and setting up recurring appointments<\/li>\n\n\n\n<li>Maintaining HIPAA compliance while ensuring cross-functional processes, such as billing and patient relations&nbsp;<\/li>\n\n\n\n<li>Enabling your in-clinic team to provide streamlined and quality interactions by integrating the CRM and appointment systems into their everyday practice.<\/li>\n<\/ul>\n\n\n\n<div class=\"om-embedded-campaign\" data-campaign-id=\"444\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How Birdeye elevates healthcare online reputation management<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"736\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-238-1024x736.png\" alt=\"healthcare online reputation management\" class=\"wp-image-66184\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-238-1024x736.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-238-300x216.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-238-768x552.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-238-1536x1104.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-238-810x582.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-238-1140x819.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-238.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Managing <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">online reputation<\/a> across multiple healthcare locations is challenging. Patients check reviews, listings, and social media before booking appointments, and each touchpoint must be accurate, timely, and compliant. Birdeye\u2019s AI-powered tools automate these critical workflows, helping healthcare organizations build trust, improve patient experience, and increase visibility across all locations.<\/p>\n\n\n\n<p>Birdeye is built for hospitals, DSOs, MSOs, specialty groups, and large healthcare networks. With enterprise-grade permissions, compliance controls, and AI-driven workflows, it ensures a consistent patient experience across hundreds of locations while reducing workload for marketing, operations, and PX teams.&nbsp;<\/p>\n\n\n\n<p>These strengths translate into purpose-built AI tools that streamline every part of <a href=\"https:\/\/birdeye.com\/healthcare\/\">healthcare<\/a> reputation management, including:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Streamlined, automated review collection<\/h3>\n\n\n\n<p>Birdeye connects with EHRs, CRMs, and practice management systems to send review requests automatically through text, email, or QR codes. Patients receive timely prompts to share feedback, reducing manual work for staff and creating a steady flow of authentic reviews that reflect the care they receive.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. AI-guided, compliant review responses<\/h3>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/reviews\/\">Birdeye\u2019s Reviews AI Agents<\/a> power the full review lifecycle. The Review Generation Agent sends requests at the right time and on the right sites to increase volume and ratings. Review Management centralizes monitoring and on-brand AI replies across locations. Review Marketing turns top reviews into website widgets and social posts that build trust and drive action.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Centralized multi-location reputation oversight<\/h3>\n\n\n\n<p>Healthcare networks can manage reviews, ratings, and patient feedback from a single dashboard. Teams gain a clear view of performance for each clinic, provider, or department and can identify trends to improve the overall patient experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Accurate listings and stronger search visibility<\/h3>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/listings\/\">Listings AI<\/a> keeps provider and location information such as name, address, phone number, and hours accurate across Google, directories, and social channels. This improves local discovery, helps patients select the correct location, and supports a trustworthy presence in search results.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-ai-visibility-on-chatgpt-gemini-and-perplexity\">5. AI visibility on ChatGPT, Gemini, and Perplexity<\/h3>\n\n\n\n<p>Patients increasingly rely on AI answers to shortlist providers, so it\u2019s not enough to rank on Google alone. Birdeye Search AI tracks how often your brand and locations appear in AI-generated recommendations, whether the language is positive or negative, and what prompts drive visibility.&nbsp;<\/p>\n\n\n\n<p id=\"h-\">It also surfaces the citations that shape those answers, such as directories, review platforms, articles, and your site, so your team knows where to focus. Search AI agents then guide fixes that improve accuracy and trust, such as correcting key details across listings, strengthening review signals, and improving location or service content, so patients find the right information before they book.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"962\" height=\"1024\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Search-AI-citations-962x1024.jpg\" alt=\"Birdeye Search AI- citations\" class=\"wp-image-63776\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Search-AI-citations-962x1024.jpg 962w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Search-AI-citations-282x300.jpg 282w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Search-AI-citations-768x818.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Search-AI-citations-810x862.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Search-AI-citations-1140x1214.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Search-AI-citations.jpg 1423w\" sizes=\"(max-width: 962px) 100vw, 962px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-patient-engagement-across-every-channel\">6. Patient engagement across every channel<\/h3>\n\n\n\n<p>Messaging AI and Chatbot AI connect providers with patients on text, email, webchat, and social platforms. Automated alerts and real-time conversations help staff answer questions, resolve issues early, and support a smoother care journey.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-7-insights-that-guide-operational-improvements\">7. Insights that guide operational improvements<\/h3>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/insights-ai\/\">Insights AI<\/a> summarizes sentiment across locations, identifies recurring issues, and delivers clear recommendations. Providers gain a deeper understanding of patient needs and can refine workflows and service quality with data-backed direction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-8-built-in-hipaa-conscious-protection\">8. Built-in HIPAA-conscious protection<\/h3>\n\n\n\n<p>All communication, reviews, and patient interactions within Birdeye remain secure and compliant with HIPAA standards. Practices can manage reputation confidently, knowing sensitive information is handled safely at every step.<\/p>\n\n\n\n<p>By centralizing review management, messaging, listings, and reporting, Birdeye enables healthcare organizations to deliver exceptional patient experiences while protecting and growing their online reputation across all locations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Birdeye helped Sono Bello strengthen patient trust and improve reputation outcomes<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236-1024x536.png\" alt=\"Sonobello case study\" class=\"wp-image-66182\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236-1024x536.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236-300x157.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236-768x402.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236-1536x804.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236-810x424.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236-1140x597.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236-375x195.png 375w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-236.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/resources\/case-studies\/sono-bello\/\">Sono Bello<\/a> is a leading cosmetic surgery brand with 100+ locations across the U.S., serving thousands of patients each year. With rapid growth, they needed a unified way to manage reviews, monitor patient sentiment, and maintain consistency across every center.<\/p>\n\n\n\n<p><strong>Challenge<\/strong><\/p>\n\n\n\n<p>Their teams relied on manual review collection and disconnected feedback channels, making it difficult to track patient sentiment, respond quickly, or surface operational issues across locations. Leadership also lacked real-time visibility into the patient experience journey.<\/p>\n\n\n\n<p><strong>Solution<\/strong><\/p>\n\n\n\n<p>Sono Bello adopted Birdeye Reviews and Surveys to automate review requests, centralize feedback, and summarize insights for every location. AI-powered responses and daily executive summaries helped teams reply faster, maintain compliance, and identify trends earlier.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-237-1024x614.png\" alt=\"Customer testimonial\" class=\"wp-image-66183\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-237-1024x614.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-237-300x180.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-237-768x461.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-237-1536x922.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-237-810x486.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-237-1140x684.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-237.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Result<\/strong><\/p>\n\n\n\n<p>Sono Bello achieved a steady flow of authentic patient reviews, clearer visibility across facilities, and measurable improvements in reputation management. With stronger online presence and better care insights, they saw a 15\u201320% increase in patient show rates and faster issue resolution across locations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faq-healthcare-reputation-management\">FAQ: Healthcare reputation management<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1694182808754\"><strong class=\"schema-faq-question\">Q: What reputation management review sites should healthcare practices prioritize?\u00a0<\/strong> <p class=\"schema-faq-answer\">A: In addition to platforms like Google and Facebook, you should prioritize healthcare-specific review sites like Healthgrades, Vitals, and Zocdoc. Focusing on these platforms can significantly enhance your practice\u2019s online reputation.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1694182830942\"><strong class=\"schema-faq-question\">Q: Why is reputation management in healthcare important?\u00a0<\/strong> <p class=\"schema-faq-answer\">A: A great online presence is the key to gaining new patients. Five-star reviews, an active social media presence, and fast response times are green flags that potential patients look for. By prioritizing your online reputation, you build credibility, help people make informed decisions, and gain a competitive advantage.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1694182841551\"><strong class=\"schema-faq-question\">Q: How do you create a reputation management plan?<\/strong> <p class=\"schema-faq-answer\">A: Start by assessing your current online reputation. Regularly monitor feedback on essential platforms, respond to reviews quickly, and maintain a consistent social media presence. Share valuable content on relevant digital channels to establish your brand&#8217;s authority and set measurable goals to evaluate and refine your approach.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1694182861151\"><strong class=\"schema-faq-question\">Q: What are the best strategies to manage online reputation?\u00a0<\/strong> <p class=\"schema-faq-answer\">A: The two types of online reputation management are proactive and reactive. Proactive reputation management focuses on building and maintaining a positive online image, often through content creation, engagement, and regular monitoring. Reactive reputation management aims to repair or restore an online reputation after negative incidents.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1755787145168\"><strong class=\"schema-faq-question\">Q: What is the best company for reputation repair in healthcare?<\/strong> <p class=\"schema-faq-answer\">A: The best company for reputation repair in healthcare is Birdeye. It helps providers repair their reputation by collecting positive reviews, addressing negative feedback, and improving online visibility. Other companies, such as Reputation.com, also offer repair services.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1755787182608\"><strong class=\"schema-faq-question\">Q: Who are the leading agencies for online reviews in healthcare?<\/strong> <p class=\"schema-faq-answer\">A: Birdeye is one of the leading agencies for online reviews in healthcare, centralizing feedback from multiple platforms and making it easy to respond quickly. Other agencies like MediVerticals also provide tools for review, monitoring, and management.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1755787207710\"><strong class=\"schema-faq-question\">Q: Who are the best experts in online reputation for healthcare?<\/strong> <p class=\"schema-faq-answer\">A: The best experts in online reputation for healthcare include Birdeye, known for its AI-powered tools that enhance sentiment, boost patient trust, and protect brand image. Industry professionals like Evan Nierman of Red Banyan are also recognized for their expertise in reputation management.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1755787236656\"><strong class=\"schema-faq-question\">Q: What are the most trusted companies for online trust building in healthcare?<\/strong> <p class=\"schema-faq-answer\">A: The most trusted company for online trust building in healthcare is Birdeye, helping practices strengthen credibility through authentic patient reviews and consistent listings. Companies such as Remedo and Igniyte also specialize in trust-building services.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h2>\n\n\n\n<p>A strong reputation is now a defining factor in how patients choose and experience care, especially for organizations operating across multiple locations. As digital expectations grow, so does the need for accurate information, timely responses, and a unified approach to patient feedback.&nbsp;<\/p>\n\n\n\n<p id=\"h-\">Healthcare groups that invest in structured reputation management not only build trust but also gain clearer visibility into what patients value most. With AI-driven tools like Birdeye that simplify daily workflows and highlight meaningful insights, practices can maintain consistency at scale and support long-term growth. Birdeye brings these capabilities together so healthcare leaders can focus on delivering quality care while maintaining a credible, patient-first digital presence. <\/p>\n\n\n\n<p>Ready to get started? Learn more <a href=\"https:\/\/birdeye.com\/pricing\/\">here<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/free-demo\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular.png\" alt=\"Watch demo\" class=\"wp-image-46282\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to manage your healthcare brand online, earn trust, and increase new patient appointments.<\/p>\n","protected":false},"author":96,"featured_media":61807,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8546],"tags":[],"class_list":["post-49575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-reputation-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A guide to healthcare reputation management (2026) I Birdeye<\/title>\n<meta name=\"description\" content=\"Healthcare reputation management helps your practice by strengthening reviews, improving online visibility, and enhancing patient experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/49575\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Healthcare online reputation management in 2026: Best practices for growth\" \/>\n<meta property=\"og:description\" content=\"Healthcare reputation management helps your practice by strengthening reviews, improving online visibility, and enhancing patient experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/\" \/>\n<meta property=\"og:site_name\" content=\"#1 Agentic Marketing Platform for Multi-Location Brands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BirdeyeReviews\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-08T14:43:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T17:00:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1728\" \/>\n\t<meta property=\"og:image:height\" content=\"903\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Vanjana Sharma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:site\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vanjana Sharma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"19 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/\"},\"author\":{\"name\":\"Vanjana Sharma\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/33b2c093601bddc86e01248a74052364\"},\"headline\":\"Healthcare online reputation management in 2026: Best practices for growth\",\"datePublished\":\"2023-09-08T14:43:32+00:00\",\"dateModified\":\"2026-03-17T17:00:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/\"},\"wordCount\":3897,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png\",\"articleSection\":[\"Online Reputation Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#respond\"]}],\"accessibilityFeature\":[\"tableOfContents\"]},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/\",\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/\",\"name\":\"A guide to healthcare reputation management (2026) I Birdeye\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png\",\"datePublished\":\"2023-09-08T14:43:32+00:00\",\"dateModified\":\"2026-03-17T17:00:08+00:00\",\"description\":\"Healthcare reputation management helps your practice by strengthening reviews, improving online visibility, and enhancing patient experience.\",\"breadcrumb\":{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182808754\"},{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182830942\"},{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182841551\"},{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182861151\"},{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787145168\"},{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787182608\"},{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787207710\"},{\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787236656\"}],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#primaryimage\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png\",\"width\":1728,\"height\":903,\"caption\":\"Image shows how Birdeye makes healthcare reputation management works\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/birdeye.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/birdeye.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Online Reputation Management\",\"item\":\"https:\/\/birdeye.com\/blog\/category\/online-reputation-management\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Healthcare online reputation management in 2026: Best practices for growth\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/birdeye.com\/blog\/#website\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"name\":\"#1 Agentic Marketing Platform for Multi-Location Brands\",\"description\":\"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.\",\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/birdeye.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\",\"name\":\"Birdeye\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"width\":376,\"height\":200,\"caption\":\"Birdeye\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BirdeyeReviews\/\",\"https:\/\/x.com\/Birdeye_\",\"https:\/\/www.instagram.com\/wearebirdeye\/\",\"https:\/\/www.linkedin.com\/company\/2837064\/\",\"https:\/\/www.youtube.com\/c\/birdeye\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/33b2c093601bddc86e01248a74052364\",\"name\":\"Vanjana Sharma\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0f64b796214764ec06e7bb5971e2e15321ffc74bf7e342574aa57d62e36948d2?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0f64b796214764ec06e7bb5971e2e15321ffc74bf7e342574aa57d62e36948d2?s=96&d=mm&r=g\",\"caption\":\"Vanjana Sharma\"},\"description\":\"Vanjana Sharma is an experienced content writer with over 7 years of expertise in creating high-quality content for the IT services and consulting industry. Her in-depth knowledge of technology trends and business solutions enables her to produce insightful, engaging, and informative content. Outside of writing, she enjoys traveling and exploring new destinations, as well as immersing herself in books that broaden her perspective. Her passion for storytelling and clear communication helps businesses connect with their audience through impactful written content.\",\"sameAs\":[\"https:\/\/in.linkedin.com\/in\/vanjana-s-42535b267\"],\"jobTitle\":\"Content Specialist\",\"url\":\"https:\/\/birdeye.com\/blog\/author\/vanjana-sharma\/\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182808754\",\"position\":1,\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182808754\",\"name\":\"Q: What reputation management review sites should healthcare practices prioritize?\u00a0\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: In addition to platforms like Google and Facebook, you should prioritize healthcare-specific review sites like Healthgrades, Vitals, and Zocdoc. Focusing on these platforms can significantly enhance your practice\u2019s online reputation.\u00a0\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182830942\",\"position\":2,\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182830942\",\"name\":\"Q: Why is reputation management in healthcare important?\u00a0\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: A great online presence is the key to gaining new patients. Five-star reviews, an active social media presence, and fast response times are green flags that potential patients look for. By prioritizing your online reputation, you build credibility, help people make informed decisions, and gain a competitive advantage.\u00a0\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182841551\",\"position\":3,\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182841551\",\"name\":\"Q: How do you create a reputation management plan?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Start by assessing your current online reputation. Regularly monitor feedback on essential platforms, respond to reviews quickly, and maintain a consistent social media presence. Share valuable content on relevant digital channels to establish your brand's authority and set measurable goals to evaluate and refine your approach.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182861151\",\"position\":4,\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182861151\",\"name\":\"Q: What are the best strategies to manage online reputation?\u00a0\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: The two types of online reputation management are proactive and reactive. Proactive reputation management focuses on building and maintaining a positive online image, often through content creation, engagement, and regular monitoring. Reactive reputation management aims to repair or restore an online reputation after negative incidents.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787145168\",\"position\":5,\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787145168\",\"name\":\"Q: What is the best company for reputation repair in healthcare?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: The best company for reputation repair in healthcare is Birdeye. It helps providers repair their reputation by collecting positive reviews, addressing negative feedback, and improving online visibility. Other companies, such as Reputation.com, also offer repair services.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787182608\",\"position\":6,\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787182608\",\"name\":\"Q: Who are the leading agencies for online reviews in healthcare?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Birdeye is one of the leading agencies for online reviews in healthcare, centralizing feedback from multiple platforms and making it easy to respond quickly. Other agencies like MediVerticals also provide tools for review, monitoring, and management.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787207710\",\"position\":7,\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787207710\",\"name\":\"Q: Who are the best experts in online reputation for healthcare?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: The best experts in online reputation for healthcare include Birdeye, known for its AI-powered tools that enhance sentiment, boost patient trust, and protect brand image. Industry professionals like Evan Nierman of Red Banyan are also recognized for their expertise in reputation management.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787236656\",\"position\":8,\"url\":\"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787236656\",\"name\":\"Q: What are the most trusted companies for online trust building in healthcare?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: The most trusted company for online trust building in healthcare is Birdeye, helping practices strengthen credibility through authentic patient reviews and consistent listings. Companies such as Remedo and Igniyte also specialize in trust-building services.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"A guide to healthcare reputation management (2026) I Birdeye","description":"Healthcare reputation management helps your practice by strengthening reviews, improving online visibility, and enhancing patient experience.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/49575\/","og_locale":"en_US","og_type":"article","og_title":"Healthcare online reputation management in 2026: Best practices for growth","og_description":"Healthcare reputation management helps your practice by strengthening reviews, improving online visibility, and enhancing patient experience.","og_url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/","og_site_name":"#1 Agentic Marketing Platform for Multi-Location Brands","article_publisher":"https:\/\/www.facebook.com\/BirdeyeReviews\/","article_published_time":"2023-09-08T14:43:32+00:00","article_modified_time":"2026-03-17T17:00:08+00:00","og_image":[{"width":1728,"height":903,"url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png","type":"image\/png"}],"author":"Vanjana Sharma","twitter_card":"summary_large_image","twitter_creator":"@Birdeye_","twitter_site":"@Birdeye_","twitter_misc":{"Written by":"Vanjana Sharma","Est. reading time":"19 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#article","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/"},"author":{"name":"Vanjana Sharma","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/33b2c093601bddc86e01248a74052364"},"headline":"Healthcare online reputation management in 2026: Best practices for growth","datePublished":"2023-09-08T14:43:32+00:00","dateModified":"2026-03-17T17:00:08+00:00","mainEntityOfPage":{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/"},"wordCount":3897,"commentCount":0,"publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"image":{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#primaryimage"},"thumbnailUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png","articleSection":["Online Reputation Management"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#respond"]}],"accessibilityFeature":["tableOfContents"]},{"@type":["WebPage","FAQPage"],"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/","url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/","name":"A guide to healthcare reputation management (2026) I Birdeye","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#primaryimage"},"image":{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#primaryimage"},"thumbnailUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png","datePublished":"2023-09-08T14:43:32+00:00","dateModified":"2026-03-17T17:00:08+00:00","description":"Healthcare reputation management helps your practice by strengthening reviews, improving online visibility, and enhancing patient experience.","breadcrumb":{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182808754"},{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182830942"},{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182841551"},{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182861151"},{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787145168"},{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787182608"},{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787207710"},{"@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787236656"}],"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#primaryimage","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-image-healthcare-reputation-management.png","width":1728,"height":903,"caption":"Image shows how Birdeye makes healthcare reputation management works"},{"@type":"BreadcrumbList","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/birdeye.com"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/birdeye.com\/blog\/"},{"@type":"ListItem","position":3,"name":"Online Reputation Management","item":"https:\/\/birdeye.com\/blog\/category\/online-reputation-management\/"},{"@type":"ListItem","position":4,"name":"Healthcare online reputation management in 2026: Best practices for growth"}]},{"@type":"WebSite","@id":"https:\/\/birdeye.com\/blog\/#website","url":"https:\/\/birdeye.com\/blog\/","name":"#1 Agentic Marketing Platform for Multi-Location Brands","description":"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.","publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/birdeye.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/birdeye.com\/blog\/#organization","name":"Birdeye","url":"https:\/\/birdeye.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","width":376,"height":200,"caption":"Birdeye"},"image":{"@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BirdeyeReviews\/","https:\/\/x.com\/Birdeye_","https:\/\/www.instagram.com\/wearebirdeye\/","https:\/\/www.linkedin.com\/company\/2837064\/","https:\/\/www.youtube.com\/c\/birdeye"]},{"@type":"Person","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/33b2c093601bddc86e01248a74052364","name":"Vanjana Sharma","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/0f64b796214764ec06e7bb5971e2e15321ffc74bf7e342574aa57d62e36948d2?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0f64b796214764ec06e7bb5971e2e15321ffc74bf7e342574aa57d62e36948d2?s=96&d=mm&r=g","caption":"Vanjana Sharma"},"description":"Vanjana Sharma is an experienced content writer with over 7 years of expertise in creating high-quality content for the IT services and consulting industry. Her in-depth knowledge of technology trends and business solutions enables her to produce insightful, engaging, and informative content. Outside of writing, she enjoys traveling and exploring new destinations, as well as immersing herself in books that broaden her perspective. Her passion for storytelling and clear communication helps businesses connect with their audience through impactful written content.","sameAs":["https:\/\/in.linkedin.com\/in\/vanjana-s-42535b267"],"jobTitle":"Content Specialist","url":"https:\/\/birdeye.com\/blog\/author\/vanjana-sharma\/"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182808754","position":1,"url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182808754","name":"Q: What reputation management review sites should healthcare practices prioritize?\u00a0","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: In addition to platforms like Google and Facebook, you should prioritize healthcare-specific review sites like Healthgrades, Vitals, and Zocdoc. Focusing on these platforms can significantly enhance your practice\u2019s online reputation.\u00a0","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182830942","position":2,"url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182830942","name":"Q: Why is reputation management in healthcare important?\u00a0","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: A great online presence is the key to gaining new patients. Five-star reviews, an active social media presence, and fast response times are green flags that potential patients look for. By prioritizing your online reputation, you build credibility, help people make informed decisions, and gain a competitive advantage.\u00a0","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182841551","position":3,"url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182841551","name":"Q: How do you create a reputation management plan?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Start by assessing your current online reputation. Regularly monitor feedback on essential platforms, respond to reviews quickly, and maintain a consistent social media presence. Share valuable content on relevant digital channels to establish your brand's authority and set measurable goals to evaluate and refine your approach.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182861151","position":4,"url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1694182861151","name":"Q: What are the best strategies to manage online reputation?\u00a0","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: The two types of online reputation management are proactive and reactive. Proactive reputation management focuses on building and maintaining a positive online image, often through content creation, engagement, and regular monitoring. Reactive reputation management aims to repair or restore an online reputation after negative incidents.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787145168","position":5,"url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787145168","name":"Q: What is the best company for reputation repair in healthcare?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: The best company for reputation repair in healthcare is Birdeye. It helps providers repair their reputation by collecting positive reviews, addressing negative feedback, and improving online visibility. Other companies, such as Reputation.com, also offer repair services.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787182608","position":6,"url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787182608","name":"Q: Who are the leading agencies for online reviews in healthcare?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Birdeye is one of the leading agencies for online reviews in healthcare, centralizing feedback from multiple platforms and making it easy to respond quickly. Other agencies like MediVerticals also provide tools for review, monitoring, and management.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787207710","position":7,"url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787207710","name":"Q: Who are the best experts in online reputation for healthcare?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: The best experts in online reputation for healthcare include Birdeye, known for its AI-powered tools that enhance sentiment, boost patient trust, and protect brand image. Industry professionals like Evan Nierman of Red Banyan are also recognized for their expertise in reputation management.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787236656","position":8,"url":"https:\/\/birdeye.com\/blog\/healthcare-reputation-management\/#faq-question-1755787236656","name":"Q: What are the most trusted companies for online trust building in healthcare?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: The most trusted company for online trust building in healthcare is Birdeye, helping practices strengthen credibility through authentic patient reviews and consistent listings. Companies such as Remedo and Igniyte also specialize in trust-building services.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/49575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/96"}],"replies":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/comments?post=49575"}],"version-history":[{"count":27,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/49575\/revisions"}],"predecessor-version":[{"id":69081,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/49575\/revisions\/69081"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media\/61807"}],"wp:attachment":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media?parent=49575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/categories?post=49575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/tags?post=49575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}