{"id":55118,"date":"2024-09-20T08:03:49","date_gmt":"2024-09-20T15:03:49","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=55118"},"modified":"2026-02-18T11:38:02","modified_gmt":"2026-02-18T19:38:02","slug":"ai-and-key-takeaways-birdeye-view-2024","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/","title":{"rendered":"Birdeye View 2024: AI innovation at its finest"},"content":{"rendered":"\n<p>Keeping customer experiences consistent across multiple business locations can be tough. Every location has its own problems, making it difficult to maintain a strong brand image and keep customers happy.<\/p>\n\n\n\n<p>That\u2019s where Artificial Intelligence (AI) steps in as a game-changer. AI adoption is skyrocketing, with <a href=\"https:\/\/www.mckinsey.com\/capabilities\/quantumblack\/our-insights\/the-state-of-ai\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">72% of organizations<\/a> now using AI, up from 50% last year. What\u2019s more, 65% of companies rely on generative AI in at least one business function. With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions.<\/p>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/view\/\">Birdeye View 2024<\/a>, which took place from September 10th to 12th, 2024, showcased AI\u2019s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-how-birdeye-is-shaping-the-future-of-business-with-innovative-ai-tools\" data-level=\"2\">How Birdeye is shaping the future of business with innovative AI tools<\/a><\/li><li><a href=\"#h-expert-insights-from-industry-leaders\" data-level=\"2\">Expert insights from industry leaders<\/a><\/li><li><a href=\"#h-practical-takeaways-for-businesses\" data-level=\"2\">Practical takeaways for businesses<\/a><\/li><li><a href=\"#h-the-future-is-ai-and-birdeye-is-leading-the-charge\" data-level=\"2\">The future is AI, and Birdeye is leading the charge<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-birdeye-is-shaping-the-future-of-business-with-innovative-ai-tools\">How Birdeye is shaping the future of business with innovative AI tools<\/h2>\n\n\n\n<p>The AI landscape is evolving rapidly, with trends like generative AI and predictive analytics leading the way. Birdeye is at the forefront of these advancements with tools like BirdAI, which harness the power of generative AI to automate responses and provide actionable insights.<\/p>\n\n\n\n<p>At <a href=\"https:\/\/birdeye.com\/blog\/birdeye-view-conference-2024\/\">Birdeye View 2024<\/a>, Birdeye introduced several new generative AI products set to revolutionize business operations for local brands.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Birdeye Insights AI<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"611\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-insights-ai-1024x611.webp\" alt=\"Birdeye Insights AI interface next to two women looking at their notes.\" class=\"wp-image-55126\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-insights-ai-1024x611.webp 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-insights-ai-300x179.webp 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-insights-ai-768x459.webp 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-insights-ai-1536x917.webp 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-insights-ai-810x484.webp 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-insights-ai-1140x681.webp 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-insights-ai.webp 1608w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/insights-ai\/\">Insights AI<\/a> is a powerful tool that helps businesses gather and analyze customer feedback across multiple channels, including reviews, surveys, and <a href=\"https:\/\/birdeye.com\/blog\/local-seo\/\">local SEO<\/a> data.&nbsp;<\/p>\n\n\n\n<p>With features like omnichannel signals, <a href=\"https:\/\/birdeye.com\/blog\/customer-sentiment-analysis-for-actionable-insights\/\">sentiment analysis<\/a>, industry benchmarking, and smart AI recommendations, businesses can measure their brand health, track customer sentiment, and compare performance across locations.<\/p>\n\n\n\n<p>This actionable data allows businesses to improve <a href=\"https:\/\/birdeye.com\/blog\/customer-experience\/\">customer experiences<\/a>, drive growth, and maintain a competitive edge in their industry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Birdeye Competitors AI<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"940\" height=\"586\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-competitors-ai.png\" alt=\"Birdeye Competitors AI interface next to two elderly couples.\" class=\"wp-image-55128\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-competitors-ai.png 940w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-competitors-ai-300x187.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-competitors-ai-768x479.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-competitors-ai-810x505.png 810w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/competitors-ai\/\">Competitors AI<\/a> provides businesses with comprehensive insights into their competitors\u2019 performance, allowing them to stay ahead in the market. It leverages GenAI to automatically identify competitors and offers real-time benchmarking across key metrics such as reputation, social media activity, and customer sentiment. Businesses can use this data to track their position in the market, refine strategies, and enhance their brand\u2019s reputation.<\/p>\n\n\n\n<p>With features like competitive benchmarking, social media analysis, and AI-driven recommendations, businesses can outperform rivals and make informed decisions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Birdeye Score<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"862\" height=\"511\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-score.webp\" alt=\"Birdeye Score interface next to a man and woman looking at a tablet.\" class=\"wp-image-55130\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-score.webp 862w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-score-300x178.webp 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-score-768x455.webp 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeye-score-810x480.webp 810w\" sizes=\"(max-width: 862px) 100vw, 862px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/birdeye-score\/\">Birdeye Score<\/a> is at the heart of Insights AI, offering a comprehensive industry-standard metric that evaluates a brand\u2019s online reputation and customer experience. It integrates three key components: the <a href=\"https:\/\/birdeye.com\/sentiment-score\/\">Sentiment Score<\/a> (reflecting customer sentiment), the <a href=\"https:\/\/birdeye.com\/reputation-score\/\">Reputation Score<\/a> (measuring online presence), and the <a href=\"https:\/\/birdeye.com\/listing-score\/\">Listings Score<\/a> (assessing online visibility and SEO). This holistic metric helps businesses understand how customers find and perceive them, enabling data-driven decisions to improve brand health, performance, and competitive positioning.<\/p>\n\n\n\n<div class=\"try-for-free-block\" style=\"display: flex; align-items: center; padding: 32px; background: #0d47a1; border-radius: 30px; margin: 0 0 30px;\">\n<div class=\"txt-block\" style=\"padding-right: 20px;\">\n<h3 style=\"font-size: 30px; font-weight: 400; color: #fff; line-height: 1.5; margin: 0 0 20px;\">Leverage AI to stay ahead of the competition<\/h3>\n<p style=\"font-size: 18px; font-weight: 400; color: #fff; line-height: 1.7; margin: 0 0 20px;\">Want to see the impact of Birdeye&#8217;s AI capabilities on your business? Watch the free demo now.<\/p>\n<\/div>\n<div class=\"btn-block\" style=\"min-width: 180px;\"><a href=\"https:\/\/birdeye.com\/pricing\/\" style=\"width: 100%; background: #fff; padding: 10px 20px; display: flex; justify-content: center; border-radius: 6px; font-size: 13px; font-weight: 600; color: #0d47a1; margin: 0 0 20px; border: 1px solid transparent; cursor: pointer;\">See Pricing<\/a> <a href=\"https:\/\/birdeye.com\/free-demo\/\" style=\"width: 100%; background: #0d47a1; padding: 10px 20px; display: flex; justify-content: center; white-space: nowrap; border-radius: 6px; font-size: 13px; font-weight: 600; color: #fff; border: 1px solid #fff; cursor: pointer;\">FREE DEMO<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-expert-insights-from-industry-leaders\">Expert insights from industry leaders<\/h2>\n\n\n\n<p>At Birdeye View 2024, industry leaders shared their <a href=\"https:\/\/birdeye.com\/blog\/ai-expert-insights-from-birdeye-view-2024\/\">expert insights<\/a> and vision for how AI will shape the future of local businesses. The event kicked off with a fireside chat between Dave Lehman, President and COO of Birdeye, and Josh Linkner, Entrepreneur and NYT Bestselling Author.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"297\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Josh-Linkner-1024x297.jpg\" alt=\"Image of Josh Linkner next to Birdeye View 2024 logo.\" class=\"wp-image-55132\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Josh-Linkner-1024x297.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Josh-Linkner-300x87.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Josh-Linkner-768x223.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Josh-Linkner-1536x445.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Josh-Linkner-810x235.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Josh-Linkner-1140x331.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Josh-Linkner.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Linkner emphasized the profound impact of AI, stating:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;AI is the single most profound technical advancement, certainly since the internet itself and perhaps even earlier. It&#8217;s one of those foundational elements, like electricity or the wheel.&#8221;<\/p>\n<cite>\u2013 Josh Linkner, Entrepreneur and NYT Bestselling Author<\/cite><\/blockquote>\n\n\n\n<p>Linkner also highlighted AI\u2019s far-reaching potential for transforming both businesses and life.<\/p>\n\n\n\n<p>Later, Sherwin Wu, Head of Engineering at OpenAI, sat down with Birdeye CMO Deepak Bahree. Wu shared how local brands can leverage AI, particularly through partnerships. He explained:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cPartnering with companies like Birdeye and innovators who build on our platform will enable us to reach every corner of the world, every use case, and bring these benefits into every office and workspace, making them accessible to everyone, everywhere.\u201d<\/p>\n<cite>\u2013 Sherwin Wu, Head of Engineering at OpenAI<\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"297\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sherwin-Wu-1024x297.jpg\" alt=\"Image of Sherwin Wu, next to Birdeye View 2024 logo.\" class=\"wp-image-55134\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sherwin-Wu-1024x297.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sherwin-Wu-300x87.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sherwin-Wu-768x223.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sherwin-Wu-1536x445.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sherwin-Wu-810x235.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sherwin-Wu-1140x331.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sherwin-Wu.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Wu also addressed common misconceptions about AI, stressing that AI models are still improving, saying, \u201cA lot of people are making a mistake in thinking that this is as good as these models will get, and these models are really good already. I think people are not really prepared for how good some of these models are going to get very soon.\u201d<\/p>\n\n\n\n<p>Sandy Carter, Founder of Unstoppable Domains, shared her perspective on integrating AI while staying focused on core business objectives. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"297\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sandy-Carter-1024x297.jpg\" alt=\"The image of Sandy Carter next to the Birdeye View 2024 logo.\" class=\"wp-image-55137\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sandy-Carter-1024x297.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sandy-Carter-300x87.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sandy-Carter-768x223.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sandy-Carter-1536x445.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sandy-Carter-810x235.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sandy-Carter-1140x331.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Sandy-Carter.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Carter also urged businesses to take a strategic approach to using AI.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cAlways keep business goals front and center. That&#8217;s why I love startups and small to medium businesses &#8211; they always tend to look at their objectives, not just treating it as an AI project. In my mind, first principles still apply: use AI only where it matters for your business. Don&#8217;t pursue AI just because it\u2019s AI.\u201d<\/p>\n<cite><em>\u2013 <\/em>Sandy Carter, Founder of Unstoppable Domains<\/cite><\/blockquote>\n\n\n\n<p>On day two, Brian Crook, Google\u2019s Head of Cloud AI, discussed AI\u2019s role in transforming reviews and customer experiences. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"297\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Brian-Crook-1024x297.jpg\" alt=\"The image of Brian Crook next to the Birdeye View 2024 logo.\" class=\"wp-image-55139\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Brian-Crook-1024x297.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Brian-Crook-300x87.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Brian-Crook-768x223.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Brian-Crook-1536x445.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Brian-Crook-810x235.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Brian-Crook-1140x331.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Brian-Crook.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Crook emphasized the lasting relevance of online reviews, stating:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI think online reviews are absolutely going to stay relevant and perhaps even get more important depending on how AI evolves. The key thing for all of these is to strike the right balance between automation and human interaction, ensuring an authentic personalized experience with the customer.\u201d<\/p>\n<cite>\u2013 Brian Crook, Google\u2019s Head of Cloud AI<\/cite><\/blockquote>\n\n\n\n<p>Birdeye View 2024 also featured expert panels from the dental, healthcare, finance, property management, and storage sectors who shared their unique perspectives on the current economic landscape. They also revealed how they&#8217;re leveraging AI to stay ahead of the curve and outpace competitors.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"297\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Allison-Ross-1024x297.jpg\" alt=\"The image of Allison Ross next to the Birdeye View 2024 logo.\" class=\"wp-image-55141\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Allison-Ross-1024x297.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Allison-Ross-300x87.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Allison-Ross-768x223.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Allison-Ross-1536x445.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Allison-Ross-810x235.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Allison-Ross-1140x331.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Allison-Ross.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWhen we analyze our competition, we leverage Birdeye to compare our reviews and star ratings with similar apartment complexes. Birdeye&#8217;s insights give us a competitive edge by showing us how we perform against competitors.\u201d<\/p>\n<cite><em>\u2013 <\/em>Allison Ross, Sr. Marketing Specialist at Fairlawn Real Estate<\/cite><\/blockquote>\n\n\n\n<p>These expert insights reflect the transformative potential of AI and offer clear strategies for businesses to stay competitive in the age of artificial intelligence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-practical-takeaways-for-businesses\">Practical takeaways for businesses<\/h2>\n\n\n\n<p>Businesses can take away several key lessons from Birdeye View 2024:<\/p>\n\n\n\n<p><strong>1. Enhance customer experience:<\/strong> AI tools like Birdeye Insights AI help businesses deeply understand customer feedback, allowing for tailored responses that improve overall satisfaction.<\/p>\n\n\n\n<p><strong>2. Gain a competitive edge:<\/strong> With Birdeye Competitors AI, businesses can stay informed on competitors\u2019 strategies and make proactive adjustments, ensuring they maintain a leading position in the market.<\/p>\n\n\n\n<p><strong>3. Leverage AI for streamlined operations:<\/strong> AI\u2019s real-time insights allow businesses to automate decision-making processes, freeing up valuable time for teams to focus on customer engagement and growth strategies.<\/p>\n\n\n\n<p><strong>4. Improve brand health:<\/strong> Businesses can use Birdeye Score to get a comprehensive view of their brand&#8217;s performance across locations. This metric combines customer sentiment, online presence, and SEO visibility, helping them address issues quickly and boost their <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">online reputation<\/a>.<\/p>\n\n\n\n<p><strong>5. Focus on personalization:<\/strong> Businesses can utilize Birdeye\u2019s AI tools to deliver tailored experiences that resonate with individual customer preferences and behavior. This unique approach enables personalized interactions that foster customer loyalty and retention, leading to more meaningful connections.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-future-is-ai-and-birdeye-is-leading-the-charge\">The future is AI, and Birdeye is leading the charge<\/h2>\n\n\n\n<p>As competition heats up, multi-location businesses can no longer afford to overlook the benefits of AI. Tools like Birdeye Insights AI and Competitors AI give companies the power to unlock rich <a href=\"https:\/\/birdeye.com\/blog\/customer-insight\/\">customer insights<\/a>, optimize their operations, and deliver personalized experiences at scale.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cYou&#8217;re really in good hands if you invest today in the Birdeye platform.\u201d<\/p>\n<cite>\u2013 Brian Crook, Google\u2019s Head of Cloud AI<\/cite><\/blockquote>\n\n\n\n<p>Want to explore how Birdeye\u2019s AI solutions can help transform your business for the better? Watch our free demo to learn more.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/free-demo\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular.png\" alt=\"Watch demo\" class=\"wp-image-46282\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Keeping customer experiences consistent across multiple business locations can be tough. Every location has its own problems, making it difficult to maintain a strong brand image and keep customers happy. That\u2019s where Artificial Intelligence (AI) steps in as a game-changer. AI adoption is skyrocketing, with 72% of organizations now using AI, up from 50% last [&hellip;]<\/p>\n","protected":false},"author":91,"featured_media":55124,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8542],"tags":[],"class_list":["post-55118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-birdeye-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Birdeye View 2024: AI innovation at its finest | Birdeye<\/title>\n<meta name=\"description\" content=\"Birdeye View 2024 showcased AI\u2019s power in revolutionizing business strategies, enabling companies to stay ahead of the competition.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/55118\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Birdeye View 2024: AI innovation at its finest\" \/>\n<meta property=\"og:description\" content=\"Birdeye View 2024 showcased AI\u2019s power in revolutionizing business strategies, enabling companies to stay ahead of the competition.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"#1 Agentic Marketing Platform for Multi-Location Brands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BirdeyeReviews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-20T15:03:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-18T19:38:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1728\" \/>\n\t<meta property=\"og:image:height\" content=\"903\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kukil Bora\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:site\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kukil Bora\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/\"},\"author\":{\"name\":\"Kukil Bora\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/2c6b65c439401121bf7befb1dc67a1de\"},\"headline\":\"Birdeye View 2024: AI innovation at its finest\",\"datePublished\":\"2024-09-20T15:03:49+00:00\",\"dateModified\":\"2026-02-18T19:38:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/\"},\"wordCount\":1307,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg\",\"articleSection\":[\"Birdeye Updates\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#respond\"]}],\"accessibilityFeature\":[\"tableOfContents\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/\",\"url\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/\",\"name\":\"Birdeye View 2024: AI innovation at its finest | Birdeye\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg\",\"datePublished\":\"2024-09-20T15:03:49+00:00\",\"dateModified\":\"2026-02-18T19:38:02+00:00\",\"description\":\"Birdeye View 2024 showcased AI\u2019s power in revolutionizing business strategies, enabling companies to stay ahead of the competition.\",\"breadcrumb\":{\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#primaryimage\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg\",\"width\":1728,\"height\":903,\"caption\":\"A girl and a boy looking at a computer next to the Birdeye View 2024 logo\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/birdeye.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/birdeye.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Birdeye Updates\",\"item\":\"https:\/\/birdeye.com\/blog\/category\/birdeye-updates\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Birdeye View 2024: AI innovation at its finest\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/birdeye.com\/blog\/#website\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"name\":\"#1 Agentic Marketing Platform for Multi-Location Brands\",\"description\":\"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.\",\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/birdeye.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\",\"name\":\"Birdeye\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"width\":376,\"height\":200,\"caption\":\"Birdeye\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BirdeyeReviews\/\",\"https:\/\/x.com\/Birdeye_\",\"https:\/\/www.instagram.com\/wearebirdeye\/\",\"https:\/\/www.linkedin.com\/company\/2837064\/\",\"https:\/\/www.youtube.com\/c\/birdeye\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/2c6b65c439401121bf7befb1dc67a1de\",\"name\":\"Kukil Bora\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/2751d4e0a27a6f07a01e13051664430e8c871bd21aa3fa2374fef6124d238c33?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/2751d4e0a27a6f07a01e13051664430e8c871bd21aa3fa2374fef6124d238c33?s=96&d=mm&r=g\",\"caption\":\"Kukil Bora\"},\"description\":\"Kukil is a Senior Content Marketing Manager at Birdeye. With over 14 years of experience in creating content tailored for diverse digital platforms, he can transform complex concepts into engaging, SEO-rich copy that empowers businesses. He has a deep understanding of the intricacies of reputation management, which he infuses into his articles to educate businesses on practical strategies to enhance their online presence. When Kukil's words rest, he's out chasing offbeat destinations in search for his next striking shot.\",\"sameAs\":[\"https:\/\/in.linkedin.com\/in\/kukil-bora-3b639b23\/\"],\"honorificPrefix\":\"Mr\",\"gender\":\"male\",\"jobTitle\":\"Senior Content Editor\",\"worksFor\":\"Birdeye\",\"url\":\"https:\/\/birdeye.com\/blog\/author\/kukil-bora\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Birdeye View 2024: AI innovation at its finest | Birdeye","description":"Birdeye View 2024 showcased AI\u2019s power in revolutionizing business strategies, enabling companies to stay ahead of the competition.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/55118\/","og_locale":"en_US","og_type":"article","og_title":"Birdeye View 2024: AI innovation at its finest","og_description":"Birdeye View 2024 showcased AI\u2019s power in revolutionizing business strategies, enabling companies to stay ahead of the competition.","og_url":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/","og_site_name":"#1 Agentic Marketing Platform for Multi-Location Brands","article_publisher":"https:\/\/www.facebook.com\/BirdeyeReviews\/","article_published_time":"2024-09-20T15:03:49+00:00","article_modified_time":"2026-02-18T19:38:02+00:00","og_image":[{"width":1728,"height":903,"url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg","type":"image\/jpeg"}],"author":"Kukil Bora","twitter_card":"summary_large_image","twitter_creator":"@Birdeye_","twitter_site":"@Birdeye_","twitter_misc":{"Written by":"Kukil Bora","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#article","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/"},"author":{"name":"Kukil Bora","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/2c6b65c439401121bf7befb1dc67a1de"},"headline":"Birdeye View 2024: AI innovation at its finest","datePublished":"2024-09-20T15:03:49+00:00","dateModified":"2026-02-18T19:38:02+00:00","mainEntityOfPage":{"@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/"},"wordCount":1307,"commentCount":0,"publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"image":{"@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg","articleSection":["Birdeye Updates"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#respond"]}],"accessibilityFeature":["tableOfContents"]},{"@type":"WebPage","@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/","url":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/","name":"Birdeye View 2024: AI innovation at its finest | Birdeye","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#primaryimage"},"image":{"@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg","datePublished":"2024-09-20T15:03:49+00:00","dateModified":"2026-02-18T19:38:02+00:00","description":"Birdeye View 2024 showcased AI\u2019s power in revolutionizing business strategies, enabling companies to stay ahead of the competition.","breadcrumb":{"@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#primaryimage","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-View-2024_-A-Milestone-in-AI-Innovation.jpg","width":1728,"height":903,"caption":"A girl and a boy looking at a computer next to the Birdeye View 2024 logo"},{"@type":"BreadcrumbList","@id":"https:\/\/birdeye.com\/blog\/ai-and-key-takeaways-birdeye-view-2024\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/birdeye.com"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/birdeye.com\/blog\/"},{"@type":"ListItem","position":3,"name":"Birdeye Updates","item":"https:\/\/birdeye.com\/blog\/category\/birdeye-updates\/"},{"@type":"ListItem","position":4,"name":"Birdeye View 2024: AI innovation at its finest"}]},{"@type":"WebSite","@id":"https:\/\/birdeye.com\/blog\/#website","url":"https:\/\/birdeye.com\/blog\/","name":"#1 Agentic Marketing Platform for Multi-Location Brands","description":"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.","publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/birdeye.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/birdeye.com\/blog\/#organization","name":"Birdeye","url":"https:\/\/birdeye.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","width":376,"height":200,"caption":"Birdeye"},"image":{"@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BirdeyeReviews\/","https:\/\/x.com\/Birdeye_","https:\/\/www.instagram.com\/wearebirdeye\/","https:\/\/www.linkedin.com\/company\/2837064\/","https:\/\/www.youtube.com\/c\/birdeye"]},{"@type":"Person","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/2c6b65c439401121bf7befb1dc67a1de","name":"Kukil Bora","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/2751d4e0a27a6f07a01e13051664430e8c871bd21aa3fa2374fef6124d238c33?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2751d4e0a27a6f07a01e13051664430e8c871bd21aa3fa2374fef6124d238c33?s=96&d=mm&r=g","caption":"Kukil Bora"},"description":"Kukil is a Senior Content Marketing Manager at Birdeye. With over 14 years of experience in creating content tailored for diverse digital platforms, he can transform complex concepts into engaging, SEO-rich copy that empowers businesses. He has a deep understanding of the intricacies of reputation management, which he infuses into his articles to educate businesses on practical strategies to enhance their online presence. When Kukil's words rest, he's out chasing offbeat destinations in search for his next striking shot.","sameAs":["https:\/\/in.linkedin.com\/in\/kukil-bora-3b639b23\/"],"honorificPrefix":"Mr","gender":"male","jobTitle":"Senior Content Editor","worksFor":"Birdeye","url":"https:\/\/birdeye.com\/blog\/author\/kukil-bora\/"}]}},"_links":{"self":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/55118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/91"}],"replies":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/comments?post=55118"}],"version-history":[{"count":17,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/55118\/revisions"}],"predecessor-version":[{"id":67349,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/55118\/revisions\/67349"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media\/55124"}],"wp:attachment":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media?parent=55118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/categories?post=55118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/tags?post=55118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}