{"id":99,"name":"Simon Johnson","url":"","description":"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks' UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.","link":"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/","slug":"simon-johnson","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/6b112a174f536c2ec6819900819278ea2b86d0789655e646fcc3fa33a9e38153?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/6b112a174f536c2ec6819900819278ea2b86d0789655e646fcc3fa33a9e38153?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/6b112a174f536c2ec6819900819278ea2b86d0789655e646fcc3fa33a9e38153?s=96&d=mm&r=g"},"meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>VP &amp; Managing Director of EMEA<\/title>\n<meta name=\"description\" content=\"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks&#039; UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/99\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"profile\" \/>\n<meta property=\"og:title\" content=\"Simon Johnson\" \/>\n<meta property=\"og:description\" content=\"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks&#039; UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/\" \/>\n<meta property=\"og:site_name\" content=\"#1 Agentic Marketing Platform for Multi-Location Brands\" \/>\n<meta property=\"og:image\" content=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-6-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Birdeye_\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ProfilePage\",\"@id\":\"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/\",\"url\":\"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/\",\"name\":\"VP & Managing Director of EMEA\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#website\"},\"description\":\"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks' UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.\",\"breadcrumb\":{\"@id\":\"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/birdeye.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/birdeye.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Archives for Simon Johnson\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/birdeye.com\/blog\/#website\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"name\":\"#1 Agentic Marketing Platform for Multi-Location Brands\",\"description\":\"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.\",\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/birdeye.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\",\"name\":\"Birdeye\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"width\":376,\"height\":200,\"caption\":\"Birdeye\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BirdeyeReviews\/\",\"https:\/\/x.com\/Birdeye_\",\"https:\/\/www.instagram.com\/wearebirdeye\/\",\"https:\/\/www.linkedin.com\/company\/2837064\/\",\"https:\/\/www.youtube.com\/c\/birdeye\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/80672e4e2ddb066cea257b9247a4361a\",\"name\":\"Simon Johnson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6b112a174f536c2ec6819900819278ea2b86d0789655e646fcc3fa33a9e38153?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6b112a174f536c2ec6819900819278ea2b86d0789655e646fcc3fa33a9e38153?s=96&d=mm&r=g\",\"caption\":\"Simon Johnson\"},\"description\":\"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks' UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/simonjpublic\/\"],\"jobTitle\":\"VP & Managing Director of EMEA\",\"worksFor\":\"Birdeye\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"VP & Managing Director of EMEA","description":"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks' UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/99\/","og_locale":"en_US","og_type":"profile","og_title":"Simon Johnson","og_description":"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks' UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.","og_url":"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/","og_site_name":"#1 Agentic Marketing Platform for Multi-Location Brands","og_image":[{"width":600,"height":600,"url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image-6-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@Birdeye_","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"ProfilePage","@id":"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/","url":"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/","name":"VP & Managing Director of EMEA","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/#website"},"description":"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks' UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.","breadcrumb":{"@id":"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/birdeye.com\/blog\/author\/simon-johnson\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/birdeye.com"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/birdeye.com\/blog\/"},{"@type":"ListItem","position":3,"name":"Archives for Simon Johnson"}]},{"@type":"WebSite","@id":"https:\/\/birdeye.com\/blog\/#website","url":"https:\/\/birdeye.com\/blog\/","name":"#1 Agentic Marketing Platform for Multi-Location Brands","description":"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.","publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/birdeye.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/birdeye.com\/blog\/#organization","name":"Birdeye","url":"https:\/\/birdeye.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","width":376,"height":200,"caption":"Birdeye"},"image":{"@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BirdeyeReviews\/","https:\/\/x.com\/Birdeye_","https:\/\/www.instagram.com\/wearebirdeye\/","https:\/\/www.linkedin.com\/company\/2837064\/","https:\/\/www.youtube.com\/c\/birdeye"]},{"@type":"Person","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/80672e4e2ddb066cea257b9247a4361a","name":"Simon Johnson","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6b112a174f536c2ec6819900819278ea2b86d0789655e646fcc3fa33a9e38153?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6b112a174f536c2ec6819900819278ea2b86d0789655e646fcc3fa33a9e38153?s=96&d=mm&r=g","caption":"Simon Johnson"},"description":"Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks' UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.","sameAs":["https:\/\/www.linkedin.com\/in\/simonjpublic\/"],"jobTitle":"VP & Managing Director of EMEA","worksFor":"Birdeye","mainEntityOfPage":{"@id":"https:\/\/birdeye.com\/blog\/author\/simon-johnson\/"}}]}},"_links":{"self":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users"}]}}