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BMW
- Automotive
- Westbury, NY
About this business
Location details
1 Brush Hollow Rd, Westbury, NY, 11590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
"Kyle was more interested in telling me I had to come back..." Kyle was more interested in telling me I had to come back for wiper blades than listening to what I was telling him about. The car needed attention to trim repair which wasn't done so it will now continue to get worse for another few months until I go back (and get the blades I was a few weeks too early to get--really? Its not a Kia). I will ask for another service advisor who doesnt tell me they left a msg (he didn't) and doesn't listen--I have had BMWs since 92... read more
"Nick Soldo and the rest of the staff took their time to..." Nick Soldo and the rest of the staff took their time to explain all aspects of the vehicle and all safety technology that is standard.
Business response:
Thanks for the five-star review! We are happy to hear of your great experience. We hope to see you again!
"Chy was waiting for me when I got to Rallye. He took down..." Chy was waiting for me when I got to Rallye. He took down all my info related to the service I was having done. It did not take long for my loaner and I was on my way within 15 minutes. Chy called me within a few hours to let me know when my vehicle would be ready.
Business response:
Thanks for the five-star rating! We are happy to hear that Chy could be of such helpful assistance to you. We thank you for your feedback and look forward to seeing you again in the future.
"I and my family have been happily dealing with Gabe for a..." I and my family have been happily dealing with Gabe for a number of years. This time when negotiating a new lease a $15. per month difference became a matter of contention for me. He was trying to get the price down with his managers who had a take it or leave it attitude. I have been leasing BMW for many years and this was the first time I was considering switching to an Audi. I have a car not nearly as good as my last one, for more money. In addition my navigat... read more
"It is always easy to make an appointment and to have my..." It is always easy to make an appointment and to have my car serviced. The staff is very friendly and professional. This is my second X3 from Rallye. My daughter is the proud owner of my first one!
Business response:
We appreciate your great feedback and loyalty to Rallye!
"Had to come back 3 times for he same problem. Not..." Had to come back 3 times for he same problem. Not acceptable....Rallye should be paying me for waisting my time or at least send me some gadgets.
Business response:
Thank you for your feedback, we apologize for any mishaps you may have encountered.
"Extremely Unresponsive and Car not Complete" I leased a vehicle with Robert being my sales associate - once the paperwork was signed, Robert Chae was no longer able to be found anywhere. Nobody at the dealership could transfer to him and he hasnt answered any of my emails. The car came not fully functioning and took me 3 weeks just for the vehicle to be moved from being a fleet to my own after 9+ calls with BMW N.A.. Flash forward to today, the car has to be serviced because the ambient lighting isn't even working (part of ... read more
"Not liking the arrival inspection process of vehicle AT ALL" I did not like when I arrived with my vehicle for routine service (my car was not recently washed and had plenty of dust) and they went around the entire car taking pictures immediately upon arrival, to only come back to review their findings to tell me that I had scratches on my bumper. I, with Carol (who was extremely nice), reviewed the findings of their inspection and "scratches" (that were now reported and on record of my leased car), so I looked at them, wit... read more
Business response:
Dear Thirteen, I am very sorry about your recent experience. It is the practice of the dealership to look and document any scratches on a car prior to dropping the car off for any service work in order to avoid potential unwarranted damage claims. This report is not attached to your vehicle in any way and will not be considered by any 3rd party inspection company that will be reviewing the car at lease end. We hope you enjoy your car for the next 2+ years and if you need our assistance with anything please ask. Sincerely, Ra... read more
"went well until last minute" all was well until the last few minutes for checkout. Vehicle was done, paid bill but I waited for my car an additional 1 hour and 3o seconds before someone realized I paid my bill and I did not received my car
Business response:
We apologize for your recent mishap and appreciate your feedback.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 9,974 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.