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BMW
- Automotive
- Westbury, NY
About this business
Location details
1 Brush Hollow Rd, Westbury, NY, 11590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
"I have either been owning or leasing BMWs on and off..." I have either been owning or leasing BMWs on and off since 1972… Your service was fabulous… I have used Ford dealers in the past 10 years… And yours was head and shoulders above the rest… While waiting for my car to be repaired I explored your show room… That also was head and shouldersa
Business response:
Thank you for the wonderful feedback, we are excited to know our service team was able to make your recent experience fabulous.
"First time I've ever bought a car that I had to chase the..." First time I've ever bought a car that I had to chase the salesman. He didn't return calls or emails. A very poor experience. Extremely frustrating. Pick up was a breeze though because a tech genius met me and showed me the car and then walked me to finance guy who was also great to work with. All the salesman did was walk me out after everyone else helped me.
Business response:
Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your most recent experience, please be advised that this does not reflect how we conduct our business. Please give me a call to discuss this further. Thank you, Joe Cavero (516) 833-4854
"Brett Hines in Service was great. He diligently worked..." Brett Hines in Service was great. He diligently worked his mgmt/ BMW to cover a repair when my vehicle was out of warranty. Much appreciated !
Business response:
Thank you for providing us with your lovely feedback regarding your recent service visit! We hope to see you back again in the future!
"excellent" The service was excellent However they sent me out with not checking my oil level I was a quart log. NOT GOOD I explicitly told them to check my oil.
Business response:
Thank you for sharing your positive rating with us and for sharing that our service was excellent! We hope to see you back again in the future.
"The guy who I was talking to was guiding me because it’s..." The guy who I was talking to was guiding me because it’s my first lease he wasn’t just trying to make a sale he was trying to get me the car I wanted
Business response:
Thank you, Chris, for your great five-star feedback! It is fantastic to hear that you had a great first time leasing experience with us and we hope to see you back again in the future.
"Long wait time" The service department is great however an oil change that I was told would take 1 1/2 hours while I waited, took 4 1/2 hours. Only after waiting 3 1/2 hours I was told I needed a tire replaced as well.
Business response:
Thank you for sharing your positive review regarding our service department. We would like to apologize for the long wait time and we hope you visit us again in the future!
"My recent visit" Although I always very fund of Rallye’ service staff but my recent visit was not satisfactory. My remote key access to my car sometimes malfunctioning and the service staff couldn’t figure out the problem. Please advise! I take this opportunity to wish all Rallye staff happy New Year.
Business response:
Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your most recent experience, please be advised that this does not reflect how we conduct our business. Please give me a call to discuss this further. Thank you, Christopher Blanco (516) 833-4862
"Efficient " Took 15 mins to drop off car and loaners car. Pick up was 15 mins. Car was washed. Hope there will be no more recalls it’s a pain even if loaners car is offered. Why don’t they do it remotely like those EV.
Business response:
Thank you so much for taking the time to provide us with your feedback! We appreciate hearing from you and are happy you had a five-star experience with us.
"Lease end" Extremely dissatisfied with BMW and how ridiculous it is that at every opportunity I had to dish out more money for issues I had no control over. I have had a BMW for many years and this last experience was so poor that I will never go back. I am a Mercedes customer now.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 9,974 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.