BMW

REEMLEY 

on DealerRater

7 years ago

I usually get serviced at this location and bypass the dealership closer to me. This is due to connecting with a service coordinator that I felt comfortable with. Didn’t feel like I was getting taken advantage of. I went to the dealership close to my house to get topped off and they said I should get the issue looked into. I told them I’ll take it back to the dealership where they fixed the issue the first time. I also needed to get an airbag recall replaced. The repair price cams back high and they charged me for bringing i... read more

Smike14 

on DealerRater

8 years ago

Jason Moy and Wallace, as well as the service team have always made the process effortless. This is my sfavorite come lease and I will be back for a third. 

Not so happy with ralley 

on DealerRater

8 years ago

When replacing a faulty motor The service department used spray painted duct tape to repair the weatherstripping in my car. Doubt that's BMWs specs....and they will not warranty the poor work performed. Huge disappointment!!!!! 

sal 

on DealerRater

8 years ago

Want to say i wont come back to this dealership. They hide stuff from you thats underwarrenty and wait until it expires then when the car comes back they try to sell you work. I tried to schedule an oil change and i was declined because i was "blocked" by Matthew Carlson... instead of answering a customers phone call he doesnt wanna answer at all.. also will tell bmw usa of north america lies about customers that they dont bring back loaners and theyre nasty with the advisors which i completely wasnt at all. okay, the loaner... read more

Alan Steinbok 

on DealerRater

8 years ago

My salesman, GK, did not return calls after contract was signed. His supervisor,GH, after 3 calls, assigned a business manager to deliver the car. I came back with a paperwork situation and the supervisor, answering the front desk call, told them to say he was not there. Michael Corssen saved the day. I regret buying the car a Rallye. Service department is very good so far. 

Frustrated 

on DealerRater

8 years ago

I brought my car from Rally BMW about a year ago. I had nothing but problems with the car. It stayed in the shop. I was sleeping one night and I heard my car alarm going off so I jump out of bed so I could turn it off so I do not disturb the neighbors. I look outside and my car is on fire. The car fire cought my house garage and the car on the side of it up. I have contacted BMW who will not return any of my phone calls. They told me the car was Certified and the day after I brought it the frount Windshield cracked I took it... read more

GeorgeNY 

on DealerRater

9 years ago

After bringing my car for service. 1. They scratched my drivers side fender. ( Did not offer to repair it ) 2, Broke a big seal that covers the entire engine part. 3. Broke and also did not replace the hooks that secures the air flow pipes to the engine. Off course with the exemption of #1 I realized #2 and #3 months later. Do you think they going to admit they did it? Suggestion: You need to take pictures of your engine before and check it afterwards. 

Boomer 

on DealerRater

9 years ago

All parts of servicing was smooth. I was in and out quickly when I dropped off my car and got a loaner and was in and out quickly when I returned the loaner and got my car back. I'm just very upset I have been to the service center on 3 occasions to replace a total of 5 tires (1 tire had to be replaced twice) and have driven only 20,000 miles. I had been forewarned the tires were terrible and I purchased tire insurance when I bought my car. However, the insurance only covered 3 of the 5. 2 others needed to be replaced due to... read more

123 

on DealerRater

9 years ago

I was given a convenient appointment, and was greeted within minutes of my arrival, the tire was inspected, and the work order was written. I was one hour start to finish and received a clean car with a new tire and was on my way. Thank you.