BMW

Adam.laber 

on DealerRater

10 years ago

My initial experience was good but as I went to pick up my car it was all down hill. I was hounded by my salesman to get my insurance in acting like it was my fault and called repeatedly at work. They abused my trade in Porsche right infront of my which really makes me not want to service my car there again. After I gave them some feedback on how they should act infront of a customer I found boogers in my cupholder and smeared along the Idrive knob, windshield and center channel speaker cover. I was very unimpressed with my ... read more

Erika M. 

on DealerRater

10 years ago

I have never encountered such rudeness in a service industry. From the moment the receptionist Tiffany answered I got an attitude. We are new to the area and long time BMW drivers, and when they found we had not bought our car from them and they couldn't "find us in the system" they were not interested in servicing our car in an emergency. We ended up having to have our car towed to the dealership since they were the nearest option, and I hoped when I picked up the car their attitude would change, but it was the same. We are... read more

not this dealership 

on DealerRater

10 years ago

Had an appointment with Peter Diaz. Was instructed to ask for Kareem Holman, but when I arrived on time nobody seemed to know what to do with me. The receptionist kept questioning if Peter had "aksed" (asked or "aksed" - whatever is the proper term), for Kareem Homan. I don't think I should have been made to feel like I was unexpected. Apparently Peter was not available so I was passed off to whomever was hanging out at the receptionist's front desk with nothing to do. I was unfortunate to get Robert Chae, the most unpersona... read more

stephen 

on DealerRater

10 years ago

I was told they were the best dealer in the area, but I have never had a worse car buying experience. My salesperson was very quick to make a deal and take my money. Once he had his deposit, it was all down hill... Insurance information - Not correct Date of pickup - Not correct Final invoice amount - Not correct SOS assistance - Only set up after 3 emails Satellite Radio - Never set up Trust me, once they have your cash deposit, if you have an issue, you will never hear from them, and if you do, it will be because you had t... read more

Jim Kirk 

on DealerRater

10 years ago

Its been two months now, and we still dont have the paperwork to register vehicle. After many attempts to contact mr wagner....he doesn't return calls. Although the last thing he stated....you need anything at all....just call. In my book....he's polished on the outside...but when it comes to the real person....lets face it. he is there to sell cars. 

yosef.etayem 

on DealerRater

10 years ago

I called to service my two month old 75k car and I was told I couldn't bring my car there for service because I didn't purchase the vehicle from them???..That tells me a lot.. They don't want my business!! 

harris.chan7 

on DealerRater

11 years ago

I will start off by saying that Rallye has a beautiful showroom and has a very convenient location but I honestly had such a terrible experience I wouldn't go back to them for sure. I set the appointment to come back a second time after seeing a vehicle that I was interested in. I wasn't even offered a test drive and was told that I only have 7 minutes to view the vehicle as she had to leave at 5pm. Called on that day multiple times to see if we could reschedule the time but she may have been too busy to return my call which... read more

Kevin1998 

on DealerRater

11 years ago

Very arrogant sales people, girl at the front desk is very unfriendly , name crystal , they make you feel very uncomfortAble, almost line they are Racist, don't go to this dealership 

michaellogiudice 

on DealerRater

11 years ago

In 01/14 I purchased a Certified 2011 750 LIX. This car immediately spent almost 3 weeks in the service department all for things that should have been repaired during the CPO and prior to delivery. My car did not meet BMW’s standards and should have never been Certified. When the car was delivered it was far from being certified. I called the salesman on my way home to state that car was shaking when driven over 55 MPH. It took Brian a few days to reply. The gas cap strap was broken, the cup holders in the rear seat did not... read more