BMW

cpg80 

on DealerRater

20 years ago

The pits I tell you! I have bought 4 cars from Rallye motors and their service department has been steadily declining in quality. The quality of work is becoming worse. Ok, so, the service advisors have to put up with allot of garbage from rude customers. However, does that mean that I should be treated rudely? I think Rallye would be doing good by hiring clinical psychologists to screen potential service advisor candidates for the right temperments and attitudes for this job. What happened to Ray Z? He was the kindest servi... read more

sirtiger 

on DealerRater

21 years ago

Walked into the dealership, was initially offered if I needed a salesperson. I said no, I was just looking. I was looking to buy a 5 series. Finally when I needed a salesperson, it took quite sometime before someone finally came. They have very surly attitude and wasn't helpful at all. It appeared as though they didn't even want to sell cars. I took my business elsewhere... it was a shame that it took me FOUR BMW dealers later....all the way to New Jersey....to purchase my 540. Don't buy from someone who don't care...when yo... read more

Daverulz 

on DealerRater

22 years ago

Recently, my brake light came on and i dropped off the car at the dealership. This was friday, it is now monday and they still have not even looked at my car yet. For a loaner they wanted to give me this banged up piece of crap but knowing them, i decided not to take it because i know they would blame me for the damages when i returned the car. The guy said hed take another look in the back and low and behold! There was a mercury with 90 miles on it. They gave that to me for now but their service department is horrible. If y... read more

Qwerty 

on DealerRater

22 years ago

This dealership has gone steadly downhill over the years. Have purchased 4 cars from them and just bought my 5th BMW from a different dealership. BMW sales department is rude and uncaring at best. Their attitude seems to be "take it or leave it" with no interest in the customer. The service department has their hands out for a tip each time you go in. Making an appointment is like getting an audiance with the pope. If you have tipped enough your car is ready same day, else expect to wait until at least the next day (I go the... read more

RedBenzChic 

on DealerRater

22 years ago

I just went for a test drive and to get some general information and was treated with complete disrepect. First of all, the receptionist was on the phone with a friend, filing her nails, and chewing gum, all while I was standing there waiting to be greeted. She was on the phone for a good 5 minutes before acknowledging me. I asked to see a specfic car and the saleperson had the nerve to tell me to "go outside and look for myself". Needless to say, I purchased my new vehicle elsewhere.