Review monitoring

Engage with every customer's conversation in real-time, from one place

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Hardwire customer happiness

What are your customers saying about you? Where are they saying it? Are these conversations impacting your brand? How can you measure this impact? BirdEye lets you know what customers are saying about you across 200+ third party sites, then use this rich information to engage directly with your customers and solve problems before they become problems.

Redstone Residential increases tenant satisfaction with real-time review monitoring

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Monitor all your reviews in one place

One comprehensive dashboard displays all your customer feedback from 200+ sites in real-time, and sends you real-time alerts every time a review is posted for your business. Respond to your customers in real-time, directly from the BirdEye platform. Your responses are automatically posted to third-party sites from within the platform. Solve issues promptly to boost satisfaction. Track your progress with detailed reports of review volume, ratings, traffic and ROI to drive informed decision-making.

Zoom in on sentiment drivers

Several locations, products or services can make it difficult to stay on top of all feedback. BirdEye makes it manageable with intuitive reports. Spot trends as they surface by comparing reviews and ratings across locations, products, or services. Drill down into feedback to uncover themes influencing high and low ratings for specific areas of interest.

Take deliberate action on customer feedback

Respond to your customers in real-time, directly from your review feed. Your responses are automatically posted to third-party sites from within the platform. This empowers you to resolve issues promptly, show appreciation for satisfied customers, and build a personable, transparent brand reputation.

Manage reviews on-the-go with BirdEye’s mobile app

Monitor and respond to all reviews from all sites and all customers at any time, from anywhere.

From one mobile dashboard, you can view your real-time review feed, respond directly to reviews on third-party sites, and access reports of reviews and ratings.

PLUG YOUR BUSINESS INTO CONNECTED CUSTOMERS

Stay connected to your customers, increase issue response speed, and use insights to drive decisions.

Review monitoring resources

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