Review monitoring

Engage with every customer's conversation in real-time, from one place

WATCH VIDEO

Redstone Residential increases tenant satisfaction with real-time review monitoring

READ FULL STORY

Monitor all your reviews in one place

One comprehensive dashboard displays all your customer feedback from 250+ sites in real-time, and sends you real-time SMS or email alerts every time a review is posted for your business. Filter these alerts by source and star rating so you’re only notified about reviews you find most critical.

Role-based dashboards

You monitor your entire company’s reviews, location managers monitor their branch’s reviews. Benchmark review volume and ratings across locations to make sure customer experience is consistently outstanding everywhere.

Take deliberate action on customer feedback

Respond to your customers in real-time, directly from your review feed. Your responses are automatically posted to third party sites from within the platform.

Manage reviews on-the-go with BirdEye’s mobile app

Monitor and respond to all reviews from all sites and all customers at any time, from anywhere.

From one mobile dashboard, you can view your real-time review feed, respond directly to reviews on third-party sites, and access reports of reviews and ratings.

Stay connected to your customers, increase issue response speed, and use insights to drive decisions.

Review monitoring resources

Let us know a bit more and let’s get started.

Your Business

You

Fields highlighted in red are required