BirdEye, recently awarded “hottest company” by Plug and Play Tech Center, is looking for experienced account managers to manage and grow our enterprise and mid-market client base. As a Customer Success Account Manager, you will use a combination of tools to help get new BirdEye users started, learn about their business and online reputation needs, and ensure that they know how to use BirdEye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management and retention.
You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate BirdEye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!
This position is based out of our Sunnyvale, CA office. This is a full-time role with competitive salary, healthcare benefits, 401K and PTO.
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About BirdEye Inc.
BirdEye is a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience. The BirdEye platform captures real-time customer feedback, ratings and sentiment across every channel — review sites, social media, and surveys. With BirdEye’s tools, businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors. In today’s reputation economy, BirdEye provides the eyes, ears and algorithms necessary to create a stand-out customer experience that pleases a digital consumer society reliant on instant gratification.
BirdEye powers reputation and customer experience for 10,000+ businesses, 100+ digital agencies and F1000 clients. Based in Sunnyvale, CA, BirdEye was founded in 2012 by alumni from Yahoo, Google, Amazon and Cisco.
April 25, 2016