This profile has been claimed by the business owner or representative.
Carol Zink at Waterstone Mortgage NMLS #158936
- Mortgage Lenders
- Concord, NH
About this business
Carol has assisted and served her clients in the mortgage industry since 2002. She works closely with buyers and their Realtors to make sure the loan process is as enjoyable and stress-free as possible. Because Waterstone Mortgage’s business model is purchase-focused, Carol and her team have the support needed to lead families into homeownership in an always-evolving market. Because of this care over the years, she has built a 100% referral-based business. Carol has also developed strong relationships with other professiona... read more
Location details
87 South Main Street, Concord, NH, 03301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Carol was great every step of the way. She was helpful, answering all questions in a timely manner. And really just kept things moving forward. I was expecting a much more difficult process with the COVID 19 pandemic in full swing
Business response:
Thank you for the review, Peter! The last thing anyone needs these days is more stress, especially when getting a refinance. We're so glad Carol provided you with a smooth experience, and hope you come back to her with any homebuying or refinance needs.
We navigated uncharted waters as we worked to sell our home and relocate during the covid crisis of spring 2020. Carol and her team helped us with extra documentation requirements (we are 20+ years self employed) and got us the best deal possible during these unpredictable times. Their exceptional communication and customer service was critical and we were grateful! I have since already referred Carol to two other friends!
Carol was extremely responsive, proactive, and patient! We appreciated her attention to detail and her can-do approach. Plus, we got a fabulous rate!
Business response:
Thank you for the review, Jacqueline. We're glad to hear Carol was so attentive and that you're happy with your rate! We hope you'll come back with any future refinance or homebuying needs.
Carol is really terrific at staying in touch generally and highlighting opportunities that might benefit us. She helped us with our initial mortgage and with refinancing, and she is on top of every detail.
Business response:
Thank you for the review, it is much appreciated! Communication is one of the most important parts of any mortgage or refinancing process. It is amazing to hear this is your second time working with Carol. We hope you continue to work with her for all of your future mortgage or refinance needs!
She worked with us incredibly well with buying our first home. All the stressful parts in buying a home were quickly reassured. I never thought buying a home would go this smoothly at such a unfortunate time with the pandemic. If we ever move I won't hesitate to call up Carol again.
Business response:
Hello! We're so glad to hear that your experience went so well, and that Carol helped everything run so smoothly. Enjoy your new home!
Always there when needed. Helped bring my anxiety down! She was informative and efficient ! couldn’t ask for a better lender ! Available when needed
Business response:
Thank you for writing! We are so glad that you had an informative and efficient experience at Waterstone Mortgage. We look forward to working with you again soon!
Every question, every concern and every inquiry was answered with care and efficiency. I would recommend Carol and her team to anyone...in fact I already have. Grateful for them treating me like a human and not a number.
Business response:
We are so glad Carol and her team provided such a positive experience! We look forward to working with you again sometime in the future.
I was referred to Carol through my realtor and thank goodness for that! Carol was so personable, funny, knowledgable and accessible. Whenever I had questions (there was a lot) she responded quickly.
Business response:
Thank you for sharing your experience with us, Katelyn. We're glad you were referred to Carol and that your experience with her was amazing. Congratulations on your new home!
I used this lender for my original mortgage. and later to refinance. Both times it was a professional, curteous, experience with Carol Zink-Mailloux, a branch manager. If you are looking for a good lender i recommend waterstone and more specifically Carol Zink-Mailloux in NH.
Business response:
Thank you so much for your kind words and glowing comments, it's been a pleasure helping you with your home financing!
Frequently asked questions about Carol Zink at Waterstone Mortgage NMLS #158936
How is Carol Zink at Waterstone Mortgage NMLS #158936 rated?
Carol Zink at Waterstone Mortgage NMLS #158936 has a 5 star rating with 220 reviews.
When is Carol Zink at Waterstone Mortgage NMLS #158936 open?
Carol Zink at Waterstone Mortgage NMLS #158936 is closed now. It will open on Monday at 9:00 a.m.