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Cracker Barrel Mobile App

2.4

About this business

Location details

635 South Cumberland Street, Lebanon, TN, 37087, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.45,983 reviews
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Dawn's profile image
Dawn 
8 months ago

App will not update or open either. 

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A Google user 
8 months ago

I would give the app and the recent Cracker Barrel move a 100 minus, but not possible. The most disgusting move against an otherwise GREAT! southern American icon in the restaurant business. Has always, in the past, given me and my family a warm inviting feeling when hungry while traveling, but "NOT ANYMORE!!!!" 

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Jeff Bowman 
8 months ago

Useless to me. Gave it my email address to sign in, it said it would send a verification code. An hour later, still no code so I can't login and I can't check my order. 

Matthew Long's profile image
Matthew Long 
8 months ago

broken app, don't use this, app didn't place an order at first, showed error, but then 25 minutes later placed the order without me knowing, charged me $7 more than originally shown and sent it to a cracker barrel across town.... terrible, borderline criminal. called the store they said it happens all the time, luckily they made okay but dang that must be rough on the franchises 

Joyella Morehouse's profile image
Joyella Morehouse 
8 months ago

Update: now it says it needs updated, will says it's not compatible anymore on my device so I guess we're done ordering from CB until they fix it or I get a new phone. 😠 This app is extremely frustrating. It won't keep you logged in & even after getting into the app will not let me log in. Likewise, it will not keep the location so I have to either let it access my location or search everytime. 

Business response:

That sounds extremely frustrating, Joyella. I am so sorry this happened. Can you please send me more details about your experience, so I can look into this? You can email me at mobileappsupport@crackerbarrel.com 

beth burton's profile image
beth burton 
8 months ago

Love CB. Hate the app. Every time you log in, it takes you back to home page and doesn't log you in. Even after update 

patty tobbe's profile image
patty tobbe 
8 months ago

I had the app for over a year but now my phone is not compatible with the app. I had to delete the app. 😥 

William Bass's profile image
William Bass 
8 months ago

so very glitchy. can't log in or order now 

Rebecca Barnes's profile image
Rebecca Barnes 
8 months ago

Currently cannot use app. I've tried all sorts of things, including uninstalling and reinstalling. It didn't work. 

Business response:

We recommend that you uninstall and delete all app data then reinstall the app. If this continues, please reach out to us on our chat support link https://guestrelations.crackerbarrel.com/s/contactsupport for assistance. 

Frequently asked questions about Cracker Barrel Mobile App

How is Cracker Barrel Mobile App rated?

Cracker Barrel Mobile App has a 2.4 star rating with 5,983 reviews. 

When is Cracker Barrel Mobile App open?

Cracker Barrel Mobile App is closed now. It will open tomorrow at 9:00 a.m.