Cracker Barrel Mobile App

2.4

Restaurants
Lebanon, TN

About this business

Restaurants American

Location details

635 South Cumberland Street, Lebanon, TN, 37087, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

2.45,974 reviews

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Lord Kevin Harris

10 months ago

won't let you login. doesn't even give an error message

Business response:

Thanks for letting us know. Please contact guestservices@crackerbarrel.com with your information and case # 1830670 so we can assist you further.

Cat

10 months ago

does not work. can not see my rewards(pegs) and half of the links do not work. you click one item category and it redirects you to a different page etc. do not trust it to take my order at this point.

Business response:

Thanks for letting us know. Please contact guestservices@crackerbarrel.com with your information and case #1829128 so we can assist you further.

Ron Burtle

10 months ago

I have to reinstall to get it to let me sign in. Three times now. Used to be a good app. Now, very frustrating.

Business response:

We appreciate you bringing this to our attention. To help us look into it, please email guestservices@crackerbarrel.com and reference case # 1826619.

Amanda McD

10 months ago

can't log in. every time I try, it just goes back to the sign in or create account page. I've changed the password multiple times, and the app still won't sign me in. it works on the website, but not the app. useless

Business response:

We recommend that you uninstall and delete all app data then reinstall the app. If this continues, please reach out to us on our chat support link https://guestrelations.crackerbarrel.com/s/contactsupport for assistance.

Denise Lloyd

10 months ago

Your app will not let me order, it says that I need to update. There is no update available. Your automated system did not work when I called either.

Business response:

Alexandria Toro

10 months ago

I hate this app. I can never find what I want and there's no search bar. The full menu is never on here. I wish I could just order what I want but no I have to call every time. Also they're advertising this app like you can check your rewards points on here but you can't because it won't let you log in. Sure there's a button and it looks like you're logging in, but when you're done you're still logged out lol.

Business response:

I am truly sorry that you are having trouble with our app, Alexandria. We are currently making changes to improve our app, so please ensure that you have our latest version installed. I appreciate your patience as we make these changes.

Lisa Fudoli

10 months ago

I can never see any of my reward information. When you sign in, the app takes your right back to the sign page. This has been going on for months.

Business response:

Thanks for sharing this with us. We’d like to hear more, please reach out here so we can learn more: https://guestrelations.crackerbarrel.com/s/contactsupport

Sheila B

10 months ago

The app is junk. It won't let me sign in anymore. I'm using the correct info and its not giving me an error it just goes back to where you sign in. When I try to order half the time it won't add stuff to the cart and when it does and I try to complete the order it says it can't complete it. They need to do some serious updates!

Winnette Long

10 months ago

there's always something wrong with the app. you can't order, you can't add food to your cart.. most recent, despite using the correct login information, it just keeps taking me back to the sign up or login screen. i always have to go to the website or call to place an order.

Business response:

We’re sorry to hear this. Please email us at guestservices@crackerbarrel.com so we can learn more.