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Cracker Barrel Mobile App

2.4

About this business

Location details

635 South Cumberland Street, Lebanon, TN, 37087, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.45,974 reviews
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John Macias's profile image
John Macias 
a year ago

downloaded to sign up for rewards won't even let me add email to do so..... 👎🏽 

Business response:

Hi John! We're sorry to hear about your experience. If you could send us an email at guestservices@crackerbarrel.com and reference (case number # 1699759), we would like to look into this further and address your concerns. 

Donnie Smith's profile image
Donnie Smith 
a year ago

Impossible to create an account. Will not allow full entry of required information. Endless loop... 😕 

Business response:

We're sorry to hear about your experience. If you could send us an email at guestservices@crackerbarrel.com and reference (case number # 1699630), we would like to look into this further and address your concerns. 

Margaret Guetig's profile image
Margaret Guetig 
a year ago

I can't even log in. It will not allow me to type in an email address during the sign in process, making it pointless to download the app to begin with. 

Business response:

We recommend that you uninstall and delete all app data then reinstall the app. If this continues, please reach out to us on our chat support link https://guestrelations.crackerbarrel.com/s/contactsupport for assistance. 

Lori Barnes's profile image
Lori Barnes 
a year ago

not very manageable h 

Tom Velat's profile image
Tom Velat 
a year ago

won't let me create an account can not input email address 

Business response:

We recommend that you uninstall and delete all app data then reinstall the app. If this continues, please reach out to us on our chat support link https://guestrelations.crackerbarrel.com/s/contactsupport for assistance. 

Philip Miracle (Chad)'s profile image
Philip Miracle (Chad) 
a year ago

what's the point of this app if it keeps going to the web for signing in and to pay with dine in mobile? And I have to login again to pay or pay as guest. 

Business response:

Thank you for your feedback. We are working to improve the mobile pay experience from the app. 

carolyn george's profile image
carolyn george 
a year ago

app is awesome to order food. but been having issues logging into rewards. 

Business response:

We recommend that you uninstall and delete all app data then reinstall the app. If this continues, please reach out to us on our chat support link https://guestrelations.crackerbarrel.com/s/contactsupport for assistance 

Katrina Burnside's profile image
Katrina Burnside 
a year ago

Can't log in for carryout orders. It never recognizes the password. Had to change it multiple times. Losing lots of points. 

Business response:

Hi Katrina! We’re sorry to hear this. Please email us at guestservices@crackerbarrel.com so we can learn more. We’re sorry this happened. Please contact us at guestservices@crackerbarrel.com so we can look into it. 

Google User's profile image
Google User 
a year ago

reward disappeared - I had 4 rewards, used 2, the other 2 vanished. 

Business response:

We’d like to follow up on this. Please contact us at guestservices@crackerbarrel.com with more details. 

Frequently asked questions about Cracker Barrel Mobile App

How is Cracker Barrel Mobile App rated?

Cracker Barrel Mobile App has a 2.4 star rating with 5,974 reviews. 

When is Cracker Barrel Mobile App open?

Cracker Barrel Mobile App is closed now. It will open at 9:00 a.m.