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Cracker Barrel Mobile App
- Restaurants
- Lebanon, TN
About this business
Location details
635 South Cumberland Street, Lebanon, TN, 37087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've tried placing a delivery order multiple times, and after I go through the process of paying it tells me to update the app to continue placing the order. I can't update the already updated app. Not to mention the multiple times I tried, I had to reenter all my card info. Frustrating.
Business response:
We're so sorry for the trouble, Amanda! Please try uninstalling and reinstalling the app. If that doesn't work, please visit crackerbarrel.com and click the orange button in the lower right-hand corner to chat with us.
Have to sign in every time I use app.
Business response:
We're so sorry for the trouble, Stan! Please try uninstalling and reinstalling the app. If that doesn't work, visit crackerbarrel.com and click the orange button in the lower right-hand corner to chat with us, we'd love to help.
I have trouble getting on it every time
Business response:
We're so sorry to hear that! Please visit crackerbarrel.com and click the orange button in the lower right-hand corner to chat with us. We'd love to help.
It never keeps me signed in. I created an account for the rewards, and it advertises a monthly bonus wheel. I've tried for months, and it only let me use the wheel once, not monthly like it claims, and now in the new update, the wheel is missing, but you're still advertising it as a bonus. I tried to use it to pay for my meal when I was at the restaurant but couldn't find a way to do it. I've only found the app to be useful for seeing what a menu item looks like and not all menu items are there.
Business response:
Hi Erin. We'd be happy to assist you. Please send the error message you received and where you received it to digitalsupport@crackerbarrel.com.
You have to spend $225 to earn enough points to get a free meal that's less than $20
Location won't update even though I have all the permissions on for location. Will not let me order through the app at all unless I turn location on. I hit okay and EVERYTIME it does NOT update and will not allow me to use it.
Business response:
We're so sorry to hear that you're having issues. Please visit crackerbarrel.com and click the orange button in the lower right-hand corner to chat with us.
Fair
Compared to other food and restaurant apps, the functionality is awful. No option to save card info when you check out, you have to put it in each time you make a cart. If you need to change the location, which it only tells you in the tiniest font PHYSICALLY POSSIBLE on the top of your screen, you will need to throw out your entire cart and start again, and reenter your card info. I'm just deleting my account and the app and not returning. Apps are supposed to make ordering easier, not harder.
Business response:
We're so sorry for the frustration, Roan. Please visit crackerbarrel.com and click the orange button in the lower right-hand corner to chat with us.
Had to enter my credit card 3-4 times because it kept bringing me back to home screen
Business response:
We're so sorry for the frustration! Please visit crackerbarrel.com and click the orange button in the lower right-hand corner to chat with us.
Frequently asked questions about Cracker Barrel Mobile App
How is Cracker Barrel Mobile App rated?
Cracker Barrel Mobile App has a 2.4 star rating with 5,974 reviews.
When is Cracker Barrel Mobile App open?
Cracker Barrel Mobile App is closed now. It will open at 9:00 a.m.