Tyler Petitt on Facebook
a year ago
07/25/2020, 10:05 AM
My wife and I were looking for a new bedroom set and found Crowley Furniture after looking at several other stores. We were impressed with the quality and customization options of their furniture. On 05-23-2020, Bryan Poston helped us find the right bedroom set for our house. We opted to go with a custom Oakwood Industries set including a king bed frame, dresser, and 2 nightstands. We also bought a new mattress as well. We were specific in what we wanted (1-drawer nightstands as opposed to the more expensive 3-drawer nightstands) and paid for our furniture that day.
On 06-20-2020, our custom order was delivered and the delivery process went smooth. The delivery men were friendly and set everything up with no issues. The only issue that day was we were given the 3-drawer nightstands instead of the 1-drawer nightstands that we ordered. I mentioned this to the delivery men and they stated they would order us the correct ones to fix the issue.
On 07-25-2020, the new nightstands arrived and once again they were the same 3-drawer nightstands that we already had and not the 1-drawer nightstands that we originally ordered. The delivery men were very apologetic and made several calls to try to figure out why this happened again. At this point, we opted to just keep these nightstands as we do not dislike them and we no longer wanted to wait another five weeks to see if the correct ones would may or may not be sent. We are happy with the 3-drawer nightstands so keeping them was our choice even though Crowley offered to try to fix the issue again.
Overall my review is this: My wife and I are happy with our furniture and the Crowley store. The sales staff is friendly and helpful. The selection is great and there are good options for all price points. The quality of Oakwood Industries is excellent and the turn around time for custom orders is not bad. The delivery service is very helpful and friendly and it appears they take customer service issues seriously. My only complaint is that when you are spending anywhere from hundreds to thousands of dollars on new furniture, attention to detail is very important and twice the detail was overlooked on our nightstands.
Ultimately, I would recommend checking out Crowley Furniture if you are in the market for good quality furniture.