As the customer journey picks up speed, traditional feedback channels struggle to keep up. By the time you receive a low rating or poor survey score, the damage has already been done. If you reach out too late, any support you offer will be irrelevant and possibly bothersome to the customer.
To win in today’s customer-centric world, businesses must put customers first, then work backwards. BirdEye’s in-moment customer experience tools engage customers at critical touchpoints, preventing problems before they become problems to enhance every micro-moment of the customer experience.