T.J. M. on BirdEye
3 weeks ago
07/24/2018, 13:07 PM
From start to finish....customer service like it should be. Made me feel like I was transported back... more>>
From start to finish....customer service like it should be. Made me feel like I was transported back to the 1950’s when the customer was the reason you were in business.
First there was Casey who met us out by the window after the shop was closed to see if he could answer any questions while we window shopped.
Then there was Tyler and his ridiculously incredible customer centric attitude, listening to everything we said and making recommendations to us based on what we had explained we were looking for and NOT trying to sell us something we didn’t need. He was polite, professional, knowledgeable and just so doggone nice.
Then there’s Chris and Buddy who we met on a third visit to the shop. You know, you can fake it for just so long and then eventually cracks begin to show and you’re like, ah, yea, I knew it was too good to be so. NOT TRUE! Turns out Chris is the manager at the shop and clearly he leads by example. I had just purchased two bikes from styler the night before and brought them back in for a couple of answers to some questions we had. You see, we just got into biking about a year ago and went the Walmart way for the bikes. Boy did we get what we paid for both in service and quality. Buddy and Chris met me almost the moment I walked in the door and even though they were busy working on other things, they were all about me. Where does that even happen anymore? David’s World Cycle is where. They answered my questions, gave me more than I asked for by way of information and understanding and then, just like that scene in Back to the Future when Marty goes back to 1955 and is out in front of the service station and the attendants are hoping all over the place taking care of the car that just pulled in, Buddy grabbed the bikes, took them back out to my Jeep and loaded them on my carrier rack while I was finishing up with Chris.
I kid you not! This place is the BOMB. And the quality of the bikes I bought? Shut up! It’s like going from a moped to a Maserati! I wasn’t really sure about spending the extra money to upgrade from what I was riding as it’s definitely a bit more. But I f you count the quality of the bike alone, I got what I paid for. Factor in the guest service that I got from every single member in three different store visits, well, let’s just say that I won’t be buying a bike anywhere else ever again. I’m a customer for life. Thanks to the tremendous folks at David’s Cycle World in Ormond Beach, FL.