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Optum Primary Care - Colorado Springs, CO
- Medical Centers
- Colorado Springs, CO
About this business
Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 180,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group (NYSE:UNH). For more information, visit www.optum.com.
Location details
600 S 21st Street, Colorado Springs, CO, 80904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unfortunately the lack of patient care is alarming. No communication when a patient has a question or issue with a prescription. Appointments are scheduled no sooner than 4 wks and at one time I was told 2 months. I have been a patient for four years and in the past year I've been astonished at the decline. You are truly just a number at this practice and they have no concern with your health. I'm very relieved to say I'm no longer a patient there.
I have been a patient at Davita (now Optum) for the past 25 years. I have always been treated respectfully and capably. After ten years, at the Monument office, I now have a new primary care doctor this year. After one appointment, my view of the quality of care has not changed. I am always struck by the staff and how cheerfully and politely they interact with patients. On several occasions, they have helped me coordinate care with other physicians out of their net work or the my medical insurance carrier. The workplace cl... read more
Business response:
Hello Rmacask@aol.com , We are so glad to hear about your experience. Thanks for taking the time to share your feedback! We will sure to share this with our team. Sincerely, Optum Team
Avoid this place! After getting incredibly sick short notice I went to optum and after waiting 3 hours in the lobby when the front desk consistently kept saying only an hour wait, having other walk in patients pushed ahead is very irritating. The staff doesn't care what so ever about your wellbeing. Dont give them any of your money!
Business response:
Chris, thank you for sharing your feedback. We will be sharing your feedback with our Operations Team so they can look into this. We do offer an online reservation for all 3 of our Urgent Care locations on our website at cosprings.optum.com, this allows patients to reserve a spot online and wait at home till their reservation. Please note this is not an appointment, but we will try to see you as close to the reserved time as possible. If you would like to further discuss your experience please contact us at (719) 272-440... read more
This place is HORRIBLE. Do NOT go there. I have been trying to get a prescription refilled for 2 months, since October 7th. Since then I have not been able to speak with my care provider, everything has gone through the receptionist. They are trying to force me to come back in so they can collect a co-pay and I refuse. They are also trying to force me to see their new provider that I do not like, he's already given substandard care to my daughter. My blood work was perfect 4 months ago, and every other doctor I have seen has... read more
Business response:
Thank you for your feedback Melissa. We are sorry to about your experience with our group. We would appreciate an opportunity to speak with you further to better understand your particular situation. Please contact us at (719) 272-4403 or send your contact information to PatientAdvocateCO@davitamedicalgroup.com. Sincerly, The Optum Team
Before making an appointment confirmed the could preform the procedure I needed (cyst drainage) confirmed they could shower up for appointment waited 45 mins only to be told by the DR. they don’t do that. Waist of my time and money... thanks.
Business response:
Hello, Erica. We are sorry to hear that you were dissatisfied with your experience. We take all feedback seriously and would like the opportunity to contact you regarding your review. We’d like to talk to you as soon as possible regarding your concern, please call us at (719) 272-4403 or send your contact information to PatientAdvocateCO@davitamedicalgroup.com. Thank you, DaVita Medical Group team
Twice in the past year I needed after hours urgent care and both times went to DaVita West at the Roundhouse location. Both times I was welcomed warmly and immediately by the front desk team and my need was efficiently and respectfully processed. My wait time was minimal. The nursing team who did vitals and asked questions were also personable and professional,. The doctors I saw during the visits were also personable, professional, knowledgeable and genuinely caring. With follow up visits, I saw a variety of staff inc... read more
Business response:
Hello Jan , Thank you for providing your feedback! We are pleased to hear that you had a great experience. We appreciate your being a part of the DaVita Medical Group community! Sincerely, DaVita Medical Group Team
Frequently asked questions about Optum Primary Care
How is Optum Primary Care rated?
Optum Primary Care has a 2.9 star rating with 201 reviews.
When is Optum Primary Care open?
Optum Primary Care is closed now. It will open on Monday at 8:30 a.m.
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