Lisa C on Trip Advisor
a year ago
05/13/2019, 03:52 AM
Great staff but disappointing rooms
We generally come to Parker NY because of its fabulous restaurant, Norma's, and some excellent staff. One person who always makes our visits to NYC special is our lovely concierge, Ana. She is so competent and helpful. She always has great suggestions and goes out of her way to make sure we are taken care of. This past trip I called her in advance so she could help us plan. I also want to commend Adrian, one of the security personnel. He remembered my mother from previous visits and noticed the expression on her face that she looked sad. He was so kind and our whole family really appreciated it. The downside, for us, are the rooms. They are not beautiful and happy--which is what we are accustomed to when we travel. However, they are very clean and pretty comfortable, which is nice.