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Dutton Equipment Repair
- Appliances & Repair
- Richmond, VA
About this business
Location details
163 Brandon Road, Richmond, VA, 23224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 4:30 p.m. | |
| Tue | 07:30 a.m. to 4:30 p.m. | |
| Wed | 07:30 a.m. to 4:30 p.m. | |
| Thu | 07:30 a.m. to 4:30 p.m. | |
| Fri | 07:30 a.m. to 4:30 p.m. | |
| Sat | 07:30 a.m. to 4:30 p.m. | |
| Sun | 07:30 a.m. to 4:30 p.m. |
This place is great! Wonderful staff and they know what they are doing. My dad was a customer for years and now I know why. I’ll continue to work with them. Very well trusted company.
We’ve been using Dutton for years at our restaurant. They understand when equipment is down it effects your business and sales. From Valerie at the office to the guys they send out, everyone is so polite and gets right to the problem. They always show up on time and they’re prices are reasonable. We always appreciate their honesty when it comes to our equipment.
I own a small restaurant and these guys were absolutely wonderful to work with. Since we are small, a malfunctioning cooler or prep station can derail the whole day and mean tons of lost revenue, so needless to say I was pretty stressed out when I called them. From the person who answered the phone to the technician they dispatched, every single person I dealt with was extremely helpful and professional. The price for the work was very reasonable and the repair man Kevin went out of his way to explain how/why the issue occur... read more
Fortunately my customer service experience was different than the previous review. I left a message and Monica called me back promptly to take my information, and hour later Valerie called to schedule an appointment and since there was a serviceman in the area they were there in 30 minutes. Nick was polite and knowledgeable and although I did not get the result I wanted (an N'finity Wine cooler from Wine Enthusiast that crapped out after the warranty expired) he was very helpful and provided some thoughts on how to address... read more
I had confirmed a scheduled date and appointment time with Dutton for 10/2 for 8a.m for preventative maintenance on a heat pump unit. They called at 7:59 a.m. the day of the appointment to say they couldn't make it after I had already taken time off from work so we then rescheduled for Fri 10/9 8a.m.. Dutton showed up on the wrong day and time on Thurs 10/8 at 8:30 a.m. while I was working and I told them if they didn't need me to be outside to go ahead and complete the work. The workers then left with no notification and... read more
Frequently asked questions about Dutton Equipment Repair
How is Dutton Equipment Repair rated?
Dutton Equipment Repair has a 4.2 star rating with 68 reviews.
When is Dutton Equipment Repair open?
Dutton Equipment Repair is closed now. It will open at 7:30 a.m.