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Emerald Grande at HarborWalk Village
- Real Estate
- Destin, FL
About this business
Location details
10 Harbor Blvd., Destin, FL, 32541, United States
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Wow. From the moment we walked in the staff’s tone was short and completely unprofessional. Explained to the young woman that we were there to visit, see the grounds and possibly see the/a wedding planner who we’d previously emailed and mentioned we’d be close if she had some time. Didn’t listen to a word I said and I hard to stop here with a polite but firm commitment. Obviously wedding planner was alerted of the issue because when we did meet most of our few minutes was me just explaining that I simply wanted to see the ... read more
Business response:
Hi Michael, we apologize for the experience you had with the front desk. I believe there might have been some confusion and we do not condone rude behavior to guests at the property. I will discuss this situation with the manager and appreciate you bringing it to our attention.
We checked in the Emerald Grand on 7/6 there was 8 of us and we used the pull out on the couch. The pull out had some stains but it was ok we just let it go. Our stay was great except for the elevators being in and out of service and finding our way around was nearly impossible. But other than that everything was great, the staff was nice and helped us when we needed extra towels or toilet paper. Until today 7/10 we come home after being out all day. My father went to take his medication and we sadly discovered it was gone. ... read more
Business response:
Hi Sara, thank you for providing your feedback, we take this very seriously. Our Director of Security is currently conducting a thorough investigation of the incident. We apologize for the less than desirable experience that you had.
I have never felt so ripped off in my LIFE! After paying over $4k for a 3 bedroom condo for a weeks stay, we arrived to find it smelled odd.. almost like old chips. The carpet was stained in several spots, there was 2 chairs and a dilapidated old couch bed(thankfully we didn’t have to use it) but even sitting on the couch it sunk. For a condo described as sufficient for up to 10 guest, I’m curious if we were suppose to sit on the floor as we visited. The decor looks to be early 90s. One of the lamps in the living room didn’t... read more
Business response:
Hi Christian, thank you for your feedback, we appreciate it as it allows us to provide a better guest experience in the future and take it very seriously. We are currently undergoing some room renovations and updates. We are sorry to hear that your stay was less than desirable but we hope you will give us another chance again in the future.
Charged us $16 for ice tea!!!!!!
Business response:
Hi Blaze, this must have been an error and we are sorry that happened. Did you get it corrected with your server? We would like to make it right if you were overcharged.
Horrible service. Whole bunch of people waiting on rooms that are not ready and staff can do nothing because of being ill prepared. Check in times are incorrect so your money and time is spent waiting on a room that you cannot get into. If you’re going to spend this kind of money you have better options.
Business response:
Due to high volume this time of year, unfortunately, we do sometimes have longer than normal wait times at check-in. Our housekeeping staff is working diligently to make sure all rooms are cleaned and ready for guests in a timely manner. We always appreciate feedback and strive to continuously improve our guest experience. Our Director of Rooms has reached out to each of these guests individually.
This was the 5th or 6th time we stayed at Emerald Grande and I’m not sure we will ever come back. IF we do, we will book through vrbo like we have in the past. We have never been disappointed in this place like we were this time. We booked several months ago for a big family vacation (10 people). We had told our family so many good things about this place and boy were we all disappointed especially after paying $5,000 for a week. We booked a 4 bedroom unit. Apparently all the 4 bedroom units are actually privately owned. The... read more
The Emerald Grande is dirty and filthy with outdated electronics and equipment. We recently rented there, paying $3,500 for 7 days stay in the corner suite for our 25 year wedding anniversary vow renewal. We immediately noticed how dirty and filthy it was. Our freezer was not clean from the prior renters. It took 3 or 4 days and numerous phone calls for them to come clean our filthy freezer. Our carpet was filthy with left over toys from prior owners. The doors were very filthy. The door on the main Lobby level leadi... read more
Business response:
Hi Deborah, we are sorry to hear about your experience while staying at Emerald Grande, someone from our staff will be contacting you to discuss further. Have a great week!
Okay, so the view is great. We enjoy the parking for the sunset suites. The room itself is large and nice, the entire harbor walk experience is nice. The amenities inside and outside of our room are wonderful, pool- ect staff was great.. Except when we ordered room service last night. The negatives are not terrible by themselves but for the price we expected a LOT better. For example.. all of walls in our suite are dirty and scuffed. The back door to the patio, (which is easily accessible to others )will not lock. Whic... read more
Business response:
Hi Ms. Newton- We are sorry to hear your stay at the Emerald Grande was less than perfect. We have reached out to you via private message and hope we can connect before you leave.
We enjoyed the HarborWalk. If your an owner with Club Wyndham, they will disrespect you to a whole other level and then have the nerve to try and upsale you on a timeshare with them. We even left a day early for all of the disrespect. They put us by the trash room and directly across the showroom. When we originally booked, we chose a room facing the harbor, but instead they put us facing a loud road. We had to deal with people going in and out of the showroom at all times during our visit, and not to mention the funky smell... read more
Frequently asked questions about Emerald Grande at HarborWalk Village
How is Emerald Grande at HarborWalk Village rated?
Emerald Grande at HarborWalk Village has a 4.5 star rating with 5,317 reviews.
When is Emerald Grande at HarborWalk Village open?
Emerald Grande at HarborWalk Village is open now. It is open 24/7.