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Enterprise Rent-A-Car
- Transportation Services
- Chicago, IL
About this business
Specialties Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are... read more
Location details
6400 N Schilling Rd, Chicago, IL, 60666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 12:00 p.m. | |
| Tue | 5:00 a.m. to 12:00 p.m. | |
| Wed | 5:00 a.m. to 12:00 p.m. | |
| Thu | 5:00 a.m. to 12:00 p.m. | |
| Fri | 5:00 a.m. to 12:00 p.m. | |
| Sat | 5:00 a.m. to 12:00 p.m. | |
| Sun | 5:00 a.m. to 12:00 p.m. |
This particular rental experience was very good. Taylor at the O'hare location took his time and looked for a small SUV although it was freezing cold and the snow was falling. I ended up just settling for a sedan. The fact he cared made the experience awesome. But the district or regional manager for the airport is a bully and horrible to deal with. He makes me not want to rent. I pray since earlier this year if I have any issue it's minor and can be solved at the branch level. This man denies, doesn't except responsibility,... read more
The Ford Fusion Hybrid is a nice little car and as usual Enterprise has a person go over the vehicle with the renter. Unfortunately he did not know the car and we had not driven one before. We asked if it had an Aux cord so we could use an iPod, he said, oh yes! It does not and the audio system is very complicated and not well covered in the car's operator manual. After a couple calls to Ford Customer Service we got the surprisingly simple answer that involves pushing a steering wheel button and giving a specific verbal comm... read more
my car that I rented on October 4 from O'Hare, had bad points:*+the trunk open on the keyring didn't work*+there was a whiring noise from the back L tire that we couln't open the window *+the setting to see how many miles left before empty and mpg didn't work, that I could see.Maybe you will pay for my small fines that I have from the toll booths that didn't have an operator on duty. I was ill and traveling so I wasn't aware that I only had 7 days, or I had forgotten about them due to other stress. Be kind and help me please... read more
The car I rented was supposed to be non-smoking car. Clearly the car had a smoker in it and the response from service team was we'll have it detailed when you return it. No other cars were available for me for that date an alternative. Unacceptable!
While the agent was great with her customer service, I did not like arriving and finding hidden fees at the last minute..price was higher than my confirmation email, I think you should be upfront with ALL the fees..I will not rent from this location again.
I had a couple of issues. First the bus driver from the airport dropped my laptop and cracked the screen and keyboard casing. We reported the situation and are waiting actions. The car we rented seemed great, however, the GPS system we also got died almost immediately. We checked out the charging circuit by trying to charge a phone and it appears there may have been something wrong with the vehicle's charging ports and/or the GPS itself.The good thing is the site manager took care of the situation with the GPS and removed it... read more
Need to be vigilant as the agent receiving the car might add extra charges for a service that you did not take
Rented a car for business. First time with corporate account. Additional fees (facility fee?) are absurd. Will just use travel sites going forward, better deals found elsewhere.The service - I was allowed to pick out a free upgrade, no cars the size of my reservation - that was fine. I pointed out a large scratch on the door to the gentleman checking the car for me. He said 1. it wasn't large enough to worry about and 2. It was already noted in the system. Fine - I went on my way.Return - "Any idea what happened to the door ... read more
The service is always prompt and efficient at Enterprise, but I am always frustrated by their deceptive charges. I recently made a trip to Chicago that was supposed to be three days and was told my charges would be $94. I ended up using the car for only two days (and was told it would be pro-rated) and the bill turned out to be $140!?! To be fair, all these rental companies quote one thing and charge another - but the first one that actually charges what they quote will have my loyalty.
Frequently asked questions about Enterprise Rent-A-Car
How is Enterprise Rent-A-Car rated?
Enterprise Rent-A-Car has a 4.3 star rating with 4,854 reviews.
When is Enterprise Rent-A-Car open?
Enterprise Rent-A-Car is closed now. It will open tomorrow at 5:00 a.m.