Love the staff! Everyone is very friendly and get things done quickly!

Nothing is being done about individuals just sitting their trash outside their door in bags. This is very unsightly, unsanitary, and will lead to problems with bugs, rodents, other animals getting into the trash. Why is the trash policy not being enforced?

Need more parking spots. I’m sick and tired of having to park far away at other people building. It stupid and takes away more spots from other people. If you have a handicap sign, park in the handicap spot. If you have a garage park in front of the garage. I don’t know make several visitors parking lot!!

Washer still makes loud noises while being used. Thin walls because I can hear people above me. Had the hardest time with the move in process. Bolt on door won't lock.Not not worth the money in paying to live here

Our entry into Estates was apparently during a managerial transition and caused a lot of hiccups in the paperwork process for us. Forms were lost or misplaced that we had to reproduce. Instructions on rent paying options were never reviewed nor was there any mention of a drop box for rent payment. A $30 dollar charge for an online payment is a little steep forcing the only bill that we pay by check to be rent. Now that we have been made aware of the drop box option, our rent should not be late anymore. In terms of actual residence concerns, enforcement of policies is not consistent. Several neighbors in our building do not pick up after their pets nor do they have them on a leash at all times. This is not according to policy and also unsafe for other residents who may be fearful of dogs, especially young children. Parking is an issue and numerous vehicles park along areas that are designated as no parking at any time. I believe that designated spots per apartment would be a great addition to the atmosphere at estates to avoid misuse and abuse of parking. Ferrell cats are also a concern, as some of these supposed stray cats are being welcomed into various apartments. Inadequate preventive care of these pets poses safety and health risks to other pets in the complex.

Many things not explained fully or at all

Equipment in the exercise room is broken - the treadmill since October! There is no excuse for this.

Maintenance staff can be rude and tends to make assumptions about residents that are inappropriate. All residents are not treated the same way. I have noticed that alot of people move out at the end of their lease.

Experience was great until the last 6 months. Examples: I put in a work order 2 weeks in advance to be done while out of town... it was done 5 days after I returned, vinyl ceiling in breezeway has be buckling since October and ready to fall (safety issue) a piece of vinyl siding has been missing off the building, those with pets do not pick up after them, there are tenants that leave their garbage out all day, night and entire weekend (smells).