The Absolute best customer service from the Ethan Allen professionals.
Business response:
William,
Thank you for taking the time to share you had the best in customer service experience from your Ethan Allen design team. We appreciate you! Best, Ethan Allen
Sally and Gino spent a good bit of time with me and my husband as we choose furniture for our new home - several visits over several months. We love our new pieces! All of the design selections and options were clearly provided, expertly chosen and curated for us. Gino and Sally actually came to our home (a new build) before we closed, just to check the space out! We couldn’t be happier, and we are actually returning for a couple of other items that we have found we need! Well done Sally and Gino! Thank you!
Business response:
Cathy, Thank you so much for your thoughtful comments on your design team of Sally and Gino at the Raleigh Ethan Allen. We are thrilled to hear of the level of service you received as well as how much you love your new pieces! We appreciate you and your business and look forward to seeing you back in the Design Center soon! Best, Ethan Allen
Jennifer Alexander has consistently provided us with outstanding assistance. She’s always friendly and very professional. We’ve redone our dining room furniture, our master bedroom, and recently our living room. On each occasion, she has worked with us to help us make great selections on furniture and fabrics. She follows up with updates on delivery timing and promptly resolves any issues should they crop up. We couldn’t be more pleased with her help and with the final results on all three occasions.
Sam and Melinda Kipp
Business response:
Melinda, We are thrilled to hear about your outstanding design service you received from Jennifer Alexander at the Raleigh Ethan Allen. We agree you are in excellent hands! Thank you for taking the time to share your feedback and for being a loyal Ethan Allen client. We appreciate you!
I worked with Gino in selecting new bedroom furniture: Kingston bed, Cayman night tables, Marques dresser and Ginger tall chest in the English Toffee finish. As a long time Ethan Allen customer from another state, I appreciated his knowledge of finishes and styles that would blend well with my other Ethan Allen furniture. He was so helpful that we decided to order four kitchen stools. Again, his knowledge of the finishes and fabrics available now and previously helped us make the perfect selection!
And as always, we are v... read more
Business response:
Diane, Thank you so much for sharing your feedback on your designer Gino at the Raleigh Ethan Allen. With over 25 years experience at Ethan Allen he has incredible product knowledge and agree you are in excellent hands. We are also happy to hear you are pleased with the quality of your furniture as well as the delivery crews service. We appreciate your 5 star review and look forward to working with you again soon! All the best, Ethan Allen
We worked with Gino and Sally from the Ethan Allen team on our living room. They were great and we would definitely recommend them.
Business response:
Will, Thank you so much for the 5 star review of your designers Gino and Sally. We appreciate you taking the time to share your feedback along with the recommendation. We look forward to working with you again soon! All the best, Ethan Allen
I went to Ethan Allen, I found a Beautiful painting in the showroom. Gino Layne offered a Great option to hang horizontally in my room. He kept me updated weekly with emails. After the painting was delivered, he and Sally hung the painting in my Family room. They’re both very knowledgeable and accommodating. Great customer service!!
Business response:
Jeanne, Thank you for sharing your feedback with us. We are happy to hear Gino and Sally provided you with great customer service and design direction. We appreciate your 5 star review. All the best to you! Ethan Allen
Gino Layne in Raleigh gave us excellent help. He's very knowledgeable and easy to communicate with. He understood our needs, and gave us good options. The furniture was delivered quicker than promised.
Business response:
Bonnie, Thank you for your thoughtful comments. We are thrilled to hear you had a great experience working with your designer Gino, at the Raleigh Ethan Allen. We agree he is easy to communicate with and has a wealth of design knowledge to share with his clients. Happy to hear delivery went faster than you expected! Thank you again for sharing your feedback. Best, Ethan Allen
Gino was so great to work with! Made the buying experience so fun and exciting. He’s incredibly knowledgeable and patient. The entire team works well together. Looking forward to working with you all again.
Business response:
Andres, Thank you so much for your thoughtful review. We love hearing about your experience working with Gino and the Ethan Allen in North Hills. We are happy to hear it was a fun and exciting experience. We look forward to working with you again too! Thank you for the 5 star review. Best, Ethan Allen
Based on recommendations from others, we decided to go with Ethan Allen furniture. We were only planning on getting some sofas, but Gino worked so closely with us and gave us other ideas to tie the room together that we got a few more items. His expertise was essential to put our living room together! We did not feel pressured to buy all of the items he suggested, and only bought some of the items based on our current needs/budget. However, I loved working with him to give me ideas for the room for the future. He helped me s... read more
Business response:
Rebecca, Thank you for your thoughtful comments. We loved hearing about your experience working with your designer Gino at the Raleigh Ethan Allen. He takes amazing care of his clients, so you are in excellent hands. We are so appreciative of the recommendation as well as the 5 star review. All the best, Ethan Allen
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