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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overwhelming smell of air freshener which makes one wonder what's trying to be hidden. Shower had dirt on the floor. Carpet was dirty. The bed was comfortable.
Business response:
Dear DOMINICK A, Thank you for reviewing your stay in our hotel. We appreciate your feedback and apologize for any inconvenience caused during your stay. We take cleanliness seriously and will address the concerns raised with our housekeeping team. Your comfort is essential to us, and we hope you'll consider staying with us again for an improved experience. Thank you for bringing these matters to our attention, and we hope to welcome you back soon. Sincerely,Hotel Management
Not a great option. Dated, not clean, missing shower curtain. Staff willing to help but not very friendly. One of the rooms smelled like smoke.
Business response:
Dear Katherine, Thank you for being our guest and sharing valuable feedback. We aim to provide the best hospitality and a well-maintained suite. Therefore, we are sorry to hear about the issues with cleanliness and maintenance in your room and your disappointment with our staff not being friendly. Thank you for bringing this to our attention. We will address your issues as this will help us improve the areas where and how we can assist better. We hope to make it up to you in a future visit.Sincerely,Hotel Management
Guess you get what you pay for. Needed a place that was pet friendly. The bed was very uncomfortable. It was hard and make a noise every time you moved. Room appeared to be clean however found men’s boxers near the chair in the corner. The AC unit was dirty. You could hear the people in the room next door all night partying. I would not recommend this hotel.
Business response:
Dear Jessica, Thank you for being our guest and sharing your feedback. We are sorry to hear about the cleanliness issues in your room. Our goal is to provide our guests with clean, comfortable, and well-maintained suites. A room should be made available when it's clean and inspected by our supervisor; therefore, we apologize for any oversights from our housekeeping in preparing your room. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve.Sincerely,Hotel Management
I was put in a handicap room, with a low uncomfortable bed… the room had a an musty smell.
Business response:
Dear Karen, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced with the room assignment and the uncomfortable bed. We understand the importance of providing a comfortable and enjoyable stay for all our guests. Additionally, we apologize for the musty smell in the room. We will address these issues with our team to rectify them promptly. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a much-improved experienc... read more
The furniture in the room was dated and filthy. The kuerig machine for coffee was dirty. The hallway reeked of marijuana. I have stayed at better hotels for the price I paid for this one.
Business response:
Dear Melissa, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Since... read more
The property is easily accessible and the room was clean. The problem I had is with an incident at the property while I was there. There were at least two different people banging on the door of a nearby room yelling at the person inside to open the door from midnight to almost 2am. The person at the front did go twice to address the situation, but the people continued with hitting the door and yelling. There was additional yelling within the room at 3:21am that soon ended for the remainder of the night. The property was fin... read more
Business response:
Dear Ashley, Thank you for reviewing your stay. We are glad you chose us for your visit and enjoyed our clean and well-maintained property. However, we regret the noise issues you experienced. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We hope you will return to experience our hotel as you should have during this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.