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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not clean The lady on the front desk was very good but the room had bedbugs and the hallways are dark, dirty and smelled of smoke. I wish I read the reviews before hand. I would choose somewhere else.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. Sincerely, Hotel Management
The. bathrooms are nice and their is a kitchen and refrigerator for your convenience
Business response:
Kevin, although your rating does not reflect your review, we are pleased to know you enjoyed our comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Bed bug in bed My stay was terrible found a bed bug in my hotel bed and he was full of blood thank god we seen it before it started feasting on our blood I have pic and a video I never going back there
Business response:
Alphonso, thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Room stunk of cigarette smoke
Business response:
Laurie, thank you for your review. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Safety concerns.
Business response:
Kenneth, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I was hesitant to stay at this Extended Stay because we had a bad experience at another property. However, it was late and we were exhausted. Check in was easy, but the lobby was up inviting and worried me a bit. We were given a room on the third floor and the entire floor reeked of cigarette smoke. It permeated the carpeting and the entire floor. We hoped it wouldn’t smell as bad in our room, but it seeped inside the room. My husband got us another room on the first floor which was fine, but it was obvious that the night cl... read more
Business response:
Thank you again for your feedback. We apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Also, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if... read more
The property had no service at all. No cleaning, you had to wait or find a front desk person. We were double charged.. The manager was great, she helped but the staff is not good.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during g... read more
NO STAY, EXTEND STAY..... Not so good. Had booked a reservation several days prior to arriving, upon arrival, there were no clean rooms available, and no one to clean them. The desk clerk informed me that it would be a 20-30 minute wait before a room was ready. I declined, asked her to cancel it. There is no way in heck you can strip and change the linen on the bed, clean the bathroom properly, mop the floor and just basically sanitize a room in that short amount of time. I was seriously appalled. Sorry, not sorry....never a... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.