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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing and will never return Just stay away there are far better hotels in the area. They only clean the rooms Every other week, they charge 35 dollars if you don’t check out on time and I could people screaming at all hours of the night and morning in the hallways
Business response:
Keith, thank you for your review. We are sorry for the noise issue you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We also regret your disappointment with our housekeeping policy. kindly know, To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We hope you w... read more
Very limited parking
Business response:
Thank you for being our guest. We apologize for the difficulty you experienced in finding a parking space. On your next visit, please know we will do our best to help you with this situation. On behalf of the entire team, we look forward to welcoming you back the next time you are in town. Sincerely, Hotel Management
The room smelled really, really bad, corridor not clean. However, it was quiet.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
very unhappy
Business response:
Thomas, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was a place to sleep. Hallways smelled of smoke. Overall dingy and old. Some staff friendly. Lots of resident patrons. Not what I expected from this company.
Business response:
Jodie, thank you for the specific feedback about your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I will not stay again
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I made a mistake and booked 1 king instead of 2 queen. The bed was not a king. It might have been a small Queen. I called the front desk to see if there was a cot or roll away. They said they would look. Two hours later nothing. There was a shift change and no one looked. My husband gave the bed to myself and our daughter. He slept on the floor. The hotel room stunk of smoke. There’s no way it was nonsmoking. The bathroom especially was awful.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Smoking in front of the building. Someone was Smoking inside as well the hallway smelled like smoke
Business response:
Thank you for your review. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.