This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The location was chosen due to closeness of wedding venue. The woman who checked us in was not very friendly, abrupt, and just kind of rude. Once i told her we were there fir a wedding, her attitude changed a little for the better. The room was not very nice. As with the rest if the building, it was old and outdated. The room itself seems to have had a quick clean, nothing special. Sheets were clean, bed was uncomfortable, and bathroom had strays hairs.
Business response:
Thank you for choosing to stay with us while here for a wedding. We are sorry for not meeting all of your expectations and apologize for the unsatisfactory service you received at the time of check-in. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The location is excellent and kitchenette was great for our 20 days (extended stay). However, we had a 4:40am wake up from a checked in guest who was given our room key. The night desk clerk also came to open the door and said we weren't suppose to be there! If it was not for the small door latch they was inside the room. This was a major security breach and dangerous situation for my wife and I. This could have been deadly as I am a licensed concealed weapon carrier. I reported this to the day manager and they did not bothe... read more
Business response:
Thank you for being our guest. We sincerely apologize for the inconvenience caused by one of our associates at the front office and that our team missed replying to you. We are very sorry and assure you to look into this matter. On a positive note, we are glad you liked our location and the kitchenette in your suite. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Checked in fine. But when we opened the door to the nonsmoking room. The room reeked of cigarette smoke. The front desk clerk said “oh my bad” but they didn’t have any other rooms available. It was very late and we had been driving for 14 hours. Just sucked it up and went to bed. Woke up with a headache, and allergy attack. I know people don’t always follow the rules and smoke in rooms that they are not supposed to but the staff had to smell it. It was very strong. I have stayed at extended stay America hotels before and alw... read more
Business response:
Samantha, thank you for your review. We are sorry for the inconvenience you experienced due to smoke, and we were unable to resolve it to your satisfaction. We appreciate you bringing this to our attention so we can address it right away. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management
Worst ever First of all no one was at the front desk we had to actually look for them find them call the phone no one answered we waited a good 30 minutes just to see somebody to check in then they send us to a room that had people in there then they had a nasty attitude never got the room cleaned not once because we're not long time stay they told us
Business response:
Vanessa, thank you for sharing your review. We are sorry your visit was not a pleasant one and regret the service issue you encountered. We have shared your feedback with the front desk team to be more diligent going forward ensuring this is not repeated in the future. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
If you’re looking for a comfortable room, keep loo If you’re looking for a comfortable room, keep looking!!! Most uncomfortable bed I ever slept on and I was a summer camp counselor!
Business response:
Kathi, thank you for your review. We are sorry for not meeting your expectations with regard to your room and were disappointed with your bed. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Definitely disappointed Housekeeping never came to our room. We had to go to front desk to ask for towels and clean bedding. We were there 2 weeks. Asked for bedding after first week said they didn’t have anything clean and to come back next day. Went back next day and they said we are just putting them in. Finally got them that night. Have to take your garbage to a trash room down the hall which was so full you couldn’t close the door and made the hallway stink. Had someone above us up till 3 in the morning stomping around ... read more
Business response:
Donna, thank you for being our guest. We apologize for the housekeeping service issues you encountered and regret the disappointment it caused. Your feedback has been discussed with them to make sure corrective measures can be taken to avoid this from reoccurring. Towels and linens may be exchanged at the front desk anytime and complimentary. We also regret the noise issues you experienced and that our staff was not responsive. We have shared your comments with our front desk team to ensure we are consistent with our service... read more
Would Not Extend my stay
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Michael, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.