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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Between the dead bugs on the floor and Management. I won’t be returning.
Business response:
Robert, thank you for being our guest. Please accept our apologies for the insects in your suite. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We also apologize for any inconvenience caused by our associates. Once more, we are sorry and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not the worst hotel but close Bed was comfortable and person at front desk was very nice beyond that disappointing. Room and hallway smelled of smoke, its an “extended stay” yet no silverware, plates or cups. No free breakfast as advertised. Bathroom exhaust fan had a 1/4 inch of dust on it like it had never been cleaned. Water pressure was non existent. Could easily hear next rooms tv.
Business response:
Dear John, Thank you for choosing us and for taking the time to leave your comments. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
I went check in and the front desk clerk was not helpful at all! The hotel excepted my reservation and when I went to check in and there was no rooms available for me And my daughter’s! She didn’t care and would give any assistance on what need to be done next! Really unprofessional
Business response:
Ronnie, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, we apologize for the disappointing service you received from one of our front desk associates. We will share your comments with the appropriate individual to handle such situations in a better way. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel... read more
The room was smoky smelling dirty cups left in the room stuff look like ashes on the bed wash clothes was dirty all u heard was the elevator going up and down all night we actually did not stay we left couldn’t get comfortable
Business response:
Guest did not notify the Front desk of any issue we would have moved the guest.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us. Sincerely, Hotel Management
The room had a very bad smell - I had to go get air freshners. The staff never was at the desk
Business response:
Thank you for your review of your recent stay. We are sorry for the odor you experienced. Your feedback will be shared with our housekeeping team for review and action. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit ... read more
The manager come in the room when my girlfriend was asleep naked and got in her face and told her to leave
Business response:
John, thank you for bringing this to our attention. We take these matters very seriously, and we will be reviewing this incident with our team. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.