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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The workers where unprofessional knocks really hard on the door waking me up when u payed for two nights to stay she was rushing me out the room just poor
Business response:
Please accept our sincerest apologies for the disappointing stay you had and we regret the service issue you encountered. We have taken note of your comments and have shared it with the appropriate teams so that it is not repeated in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
👍 Coffee and grab and go in AM. Hairdryer was new! ❌ Dirty paper covering peep hole, paper thin walls, truck noise all night, cleanliness
Business response:
Thank you for sharing your feedback. It was disappointing to see your rating, and we regret the inconvenience you had. We are sorry your stay was impacted due to the noise issue. We are also sorry for the cleanliness issue, and your feedback is shared with the housekeeping team to be diligent. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room had a foul odor. When I arrived, there was no one at the front desk. Other guests arrived shortly afterwards and we are all waiting in the lobby about 15 minutes before the guy finally shows up from the back laundry area. We were saying, "Hello, is anyone here?" No answer. Good thing that I was only there for one night.
Business response:
Thank you for staying with us for an overnight stay. We regret learning that our front desk staff member was not available. Please accept our sincere apologies for the wait time issue and frustration this caused you. We will look into what transpired, so this lapse in service is not repeated. Also, your concerns regarding the odor have been shared with our housekeeping team to ensure a better experience. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Smelly The hotel had a awful, unclean smell from the moment I walked in the door. We were not satisfied and left. I requested a refund from the front desk person. I have yet to receive that refund. I will be calling to complain for a second time. Stay elsewhere!!
Business response:
Pamela, we apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The room assigned appeared to be occupied but we did not go all the way in. Food was on the table. We asked for another room and it appeared clean but there was a very bad smell. We had no choice but to stay as we were exhausted. Also, there was a note in the elevator that there was no cleaning services on 12/25 but we were not notified of that ahead of time.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
When I approached the front door, I had to step over replacement windows (still in their boxes). The lobby was filthy dirty and the front desk attendant was watching YouTube. His appearance was dishevelled and dirty...like the lobby. I asked, "Is the hotel under construction?" He replied, "No we just don't have any housekeeping because of the Thanksgiving holiday." He could not honor my original reservation because "we don't have any clean rooms." This was an understatement. We tried three others. All were either dirty or sm... read more
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Malpropreté Tout est malpropre.
Business response:
Roger, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.