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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff didn't even acknowledge you when you came to the counter, the front lobby is dirty, the room was absolutely filthy,with hair stains and random razor blades on the kitchen counter. The bathroom was disgusting, not even a fresh coat of paint could make it bearable. This place is a dump. Don't waste your money.
Business response:
Brown, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
They don’t clean rooms nor give clean towels. Their excuse was we don’t clean rooms but every 7 days. Absolutely disgusting!!! I will never stay at an extended stay again
Business response:
We are sorry for your disappointment with our housekeeping policy. Please know this service are always available upon request for an additional fee.We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be working with our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer service. Thank you for being our guest, and we hope to have another opportunity to welco... read more
The lobby was dismal. That should of told me something. The elevator was gross, the hallways were dark and dirty looking. When I opened the door, the room stunk of stale cigarettes and some kind of bad air freshener. But it didn’t work as the room stunk of cigarettes. The room was also very dismal looking with a small kitchen area. It was horrible that I just walked out. No way was I spending the night !
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider gi... read more
They don't store anything in the rooms as far as towels or utensils for the kitchen... The staff is never at the front desk, and when they are they basically ignore you and when you finally get their attention they act like you have out them out... I had to knock on the staff lounge to get service and she was all pissed off that I was interrupting her phone conversation. They have zero maintenance staff at the location and we had to buy our own plunger for a clogged toilet... The hotel is non-smoking but smelled of weed all ... read more
Business response:
Joe, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Don’t stay here Where do I start? We were given a room that had not been cleaned. Bed unmade and towels in the floor. The next room had no towels at all so we had to go to the front desk to get them. There were no cooking ware, no glasses, and no utensils so if I had wanted to cook I couldn’t. The next morning breakfast was supposed to be continental but it was oatmeal and coffee! I asked where the pastries were and the desk clerk said we are supposed to have them. I don’t know why they are not there very unconcerned
Business response:
Leigh, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of feedback we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
There was only one yellow stained towel in my room. The room itself was dirty. Check-in staff was not friendly. No maid service. Breakfast consisted of coffee, instant oatmeal, and a muffin—that’s it. I won’t stay at an extended stay America again. Spend a little extra and go somewhere else.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams to make sure such situations do not occur again. Also, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will give us another chance to provide you with the hospitality for which we are known on ... read more
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.