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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I did not get the room I reserved and paid for. Reserved two queen beds and got there at 11:30 at night after a long drive and was told the only thing left was a single queen bed. I was told I could not get any discount because I booked through Expedia instead of directly w hotel. Additionally, The room had not been cleaned from the previous guest. I spoke to the manger the next morning who promised that she would inspect the room herself to confirm its cleanliness, and clearly she didn't because it hadn't even been vacuumed... read more
Business response:
Suzanne, thank you for your review. We sincerely apologize for the mix-up with your reservation and for not providing you with a clean room. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We have also asked our housekeeping team to be more diligent with their efforts moving forward. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Had to wait for what sounded like a clerk on a personal phone call, no bath towels or mat in the room......
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the housekeeping and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Made my reservation online just for them to tell me they overbooked upon arrival.
Business response:
Thank you for staying with us and sharing your review. We are sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to accommodate you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
They're Liars (front desk staff). She lied about me having a reservation. She cancelled it to price gouge for Memorial day prices. Thank God Hotels.com rectified and gave us another reservation at a better, cleaner, comfortable, better cable and waaaay better breakfast (full meals and not that crappy snack of a breakfast they offer) at the country Inn across the street. DO NOT (Unless you have to) patron this location.
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I can not say whether the hotel was nice accommodations or night as there were no rooms available despite Expedia telling me I had a room reserved.
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We hope you give us an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.