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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dirty rude staff, very unprofessional , breakfast low quality
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
The free breakfast was just granola bars. The pillows were dirty and didn't have pillow cases on them. Cases were brought up, but just handed to us, so we finished making the beds. Missing outlet covers, dirty remote and dirty kitchen. Will not return.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Upon check in, we were informed that our room was going to smell like smoke. We asked for a different room and the check in person said that no other room was available. The room smelled awful.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The staff was very nice and friendly. The room was clean but very old with worn thin linens and the bed was like sleeping on brick. Needless to say, I did not have a restful night's sleep. I feel like I paid money for a room that was as comfortable as sleeping in a car.
Business response:
Thank you for being our guest. Although you liked the service provided by our team, we are sorry you weren’t happy with the quality of the linen and that you experienced discomfort with the bed. Your feedback is discussed with appropriate individuals as it will help us improve our facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
John, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our hotel room was dark and dirty. Someone else’s open soap was still in our shower, our fridge was not cold and was covered in something on the front, we found crumbs on the nightstand and the counters in the kitchenette were very sticky. It said that we would receive a continental breakfast but it was more of continental coffee, tea, and hot chocolate. All of the oatmeal was gone and all that was left was granola bars. Front desk staff was never there so you would have to shout into the back for someone to come out. The on... read more
Business response:
We are very sorry for the issues you encountered during your stay with us. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your feedback in regards to the breakfast offerings has been shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity... read more
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.