This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The barthroom was pretty dirty, and gross. They only had one towel! We asked for another and they said they didin't have any. There was some old OJ in the fridge and no comforter on the bed! Just a thin wool blanket. The pillows were hard and uncomfortable my boyfriend and I both woke up with neck pain after night 1. Definitely would not stay there again. Not worth the money.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Probably the worst hotel I ever stayed in. Upon the elevator arriving on the third floor there was a strong smoke odor on the entire floor. Upon entering the room it smelt like cats. The beds were not made, with no bedding to be found anywhere. The floor wasn't vacuumed, and there was a used spatula with food crusted on it on the counter. Went down to ask for another room because this one clearly wasn't cleaned. The second room wasn't much of an improvement. It also had that smokey smell the hall way had. The carpet wasn't v... read more
Business response:
Brian, the incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Very disappointed ... Lobby want cleaned when we checked in and it wasn't cleaned when we left nor the elevator. Don't plan on using them again.
Business response:
Dana, a well-maintained property sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jason, we regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Cheap and not so cheerful Carpets are threadbare lighting inside the halls is dim. Breakfast was like warm coffee and a muffin, (not sure how this is continental) needs lots of TLC and could be a good hotel
Business response:
Lyndz, we are terribly for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered here. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Dirty rooms, Breakfast is Granola Bar 2 of us checked in, friends traveling together. We were asked if we were going to cook. We said yes. The clerk asked if we wanted 2 plates. Huh? Of course we would need plates. She handed us 2 plates, 2 spoons & 2 forks. We asked for 2 knives. She gave us those and 1 frying pan after I asked if they were in the room. I asked for a teapot. Didn't have them, got a sauce pan to boil water, ok. All handed out at the desk. No supplies in kitchen. No dish towel, no detergent, no paper towels. ... read more
Business response:
Thank you for your feedback. We are sorry our amenities were not to your expectations and that we were unable to assist you to your satisfaction. Also, we apologize for the cleanliness issues you had in your room and that our grab-and-go breakfast was not up to your expectations. We are reviewing this with our housekeeping team to ensure oversights such as this do not happen again. Meanwhile, your comments have been shared with our Brand Leaders to improve our future offerings. We hope you reconsider and give us an opportuni... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. I hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.