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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Too minimalist. Poor facilities. No ice machines?!!!
Business response:
Bill, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Not worth the price Our first room had a brown stain on the box spring. Also, all of the towels had yellow stains. We called the front desk and were able to switch rooms. The next room didn't have a brown stain, but the towels still had yellow stains, the sheets on one of the beds had yellow stains, and the seating of the 2 rolling desk chairs were stained and absolutely disgusting. In a pinch (our AC broke) it was okay but this would not be a comfortable vacation hotel.
Business response:
Ash, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Don’t expect much Room smelled like smoke, old blankets, toilet not clean, no coffee in the morning - they were out at 9:30 am and did not refill. Will not stay again.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Please accept my sincere apology for the difficulties you encount... read more
Avoid this hotel When we arrived at night and got out of the arc to check in I left my 15 year old daughter in the car parked 12 feet from the front. I get a frantic call from her because some drug addicted begger is banging on the window of my car asking for money (undesirables hanging around accosting guests for money). The hotel smelled funny in the Hall, the AC units were antiquated and old. Overall I would dry away.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The room smelled like someone had just pooped while smoking a cigarette. The refrigerator made a banging, clanging knocking noise and I had to pull it out from the wall to unplug it. The lights over each bed didn’t work. We were on the 1st floor next to a parking lot that was active/noisy. The mirror had hair stuck on it. NIGHTMARE
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Save your $, skip the stay! The place was dirty. Carpet in lobby needed the trash picked up and vacuumed. In the room, the bathroom needed to be swept, mopped, vacuumed and wiped down. The bathroom trash can still had trash in it from previous occupants. There were bugs. It needs to be cleaned and needs a facelift/reno. No ice machine! What hotel doesnt have an ice machine? Yuck! Will not stay here again. We were in town for a soccer tournament. It was a bed and a shower, nothing more. We checked in late and were out early. ... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and that cleanliness of our hotel compromised your stay. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Hot and dirty When I entered the room it was very warm and stuffy. The chairs were turned upside down like it had just been cleaned and all of the cabinet doors were open. It was very unwelcoming. I pushed down the chairs and there was trash in the corner. Hard to miss. I closed all the cabinet doors and turned on the air. It never got cool and eventually shut off all together. I will never stay there again. This was just as bad as a motel 6 or one of those scary motels along Pulaski Highway.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Hotel Bel Camp MD disappointed room smelled of smoke, sheets were smelly, breakfast was either a power bar or a muffin.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Cold coffee No Pillows Room was not ready ,, nothing in room making you have to go to front desk and was told. There was no pillows by house keeping and was rude !!!
Business response:
We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.