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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware We checked in and then we were told that the tv was out. I'm pretty sure that the cost of cable is included in the price. I received no discount. I reserved a king room and when I checked in I was told of no room change. Got to our room, there were two doubles and trash cans full of trash. There were no cups in bathroom. I asked if there was a price difference between rooms and was told yes but I paid for the king per website. Even though they were all booked. When I checked in I wasn't even told of the room change I ... read more
Business response:
Thanks for being our guest. We sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
HORRIBLE EXPERIENCE So I came to hotel thursday at 11:45 pm and there was NO ONE at the front desk, after 10 mims waiting, lady came up and told me that she is a housekeeper and don't know how to use a computer . When I told her That I have a reservation, she said people who work here they told her that there is only one expected reservation that it wasn't mine . So after I told her that I need my money back since u don't have any available room for me she said if I could wait , she could clean one room for me to make it rea... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Amy, thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short of this while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
"non" smoking. not! We booked in to the room late at night. A "non-smoking" room. The desk clerk said she had to check the condition of the room and this took a while. When we walked in, the smell of cigarette smoke was substantial and when I went to complain could not find anyone at the front except another customer who said her room was not ready. We were really tired so just went to bed. The next morning I complained and the person at the front asked if I wanted some Febreve to clear the air. Not very helpful. The "grab-a... read more
Business response:
Heidi, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We truly regret the inconvenience caused, and please visit us again, so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Since... read more
Nasty Hotel Keep Out Awful. In need of house keeping. Listed as smoke free but the room reeked with smoke but they said nothing else was available. I went and but scented candles and spray to help get through the weekend. Every time air came through the vents smoke scent blew around the room and in my clothes. I returned the was clothes because the had stains in them. No clean ones were available so I had to wait until morning after they washed them and had to clean the bathroom myself before I used it. The toilet and bath t... read more
nowhere near worth the money Internet is horrible & my room had zero water pressure. compared to other extended stays & the prices they charge I'd rate this one 1 star out of 5. Hopefully it will get better. I'm still here now.
A step above Dump Status Heater was broken and made a constant rattling sound, hallway floor was filthy with stains, parking spots where too narrow and my car door was dented, the food offering was stale, the mattress was only slightly more comfortable than sleeping on a floor. The place was really a dive.
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.