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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrific staff terrible facilities There is no coffee or even plastic cups in the room. There is no gym. The breakfast is terrible. However, the staff are great.
Ripkin Experience It was close to where we needed to be and a great price but you get what you pay for. The room was exactly what you would expect from a 2 star rating. Towels are like sandpaper and bed spreads could use a good cleaning.
Business response:
Thank you for your recent review of our hotel. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will make sure that we are closely monitoring our linens to ensure your experience is not repeated. I will also make sure that we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Walking distance to Ruby Tuesday Resturant We had to wait 10 minutes for the Desk clerk to return to check in. The room was spacious with mini kitchen and a table to work on. The room was clean with what looked like nearly new carpet. The Bathroom could have been cleaner. Dirt in the corners and the chrome was not polished rather spotty. Unbelievably the hotel is still a smoking optional hotel, thus the common area smelled of cigarette smoke. The exterior of the hotel was undergoing what looked like a "slow" targeted face li... read more
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your comments about our location; however, I am so disappointed to hear that your stay did not meet our company’s high standards. As the manager of this hotel, I have spoken to our staff to make sure we are thoroughly cleaning and inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel t... read more
Well below what I have experienced in the area. Stayed 2 nights while waiting for a room in another hotel about a quarter mile away. Will not return.
Business response:
Thank you for taking the time to write a review of our hotel. I am sorry to hear that our hotel did not meet your expectations. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Hotel was very run down and smelled like cigarettes. Beds were awful and woke up with a stiff back. Location was probably the best part, right off 95 and restaurants within walking distance.
Worst experience yet Online through expedia it said there was a pool guess what, no pool! There was not even breakfast but a couple granola bars.. I paid a lot of money for a crappy place. Will not stay there again. Next time will go elsewhere and also will not use expedia..
Business response:
Thank you for your recent review of your stay with us. I sincerely apologize that our amenities were not to your expectations. In response to your feedback, we will be making sure our grab-and-go breakfast is fully stocked as well as contacting outside travel agencies to ensure our amenities are up to date. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
First of all no breakfast other than apples and coffee, in the lobby mind you. You have to bring your dirty towels down to the front desk to get new ones. No closet for clothes just a bar hanging in room. No over head lighting. we weren't expecting a five star but could have been better facilities.
Business response:
Thank you for your recent review of your stay. I'm sorry to hear that you were not satisfied with our grab and go breakfast and the amenities our hotel offers. I have discussed your comments with our staff, and we putting an action plan in place to ensure our accommodations are more comfortable for all of our guests. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Never again Bathroom had some used items left behind. Pillows smelled like they hadn't been changed. The hallway smelled like smoke masked with air freshener.
Not recommend this hotel Would not let us check in before 3 when we arrived at 2:15 and no guests were at the hotel. Bed sheets were dirty. Free breakfast consisted of a nutribar. Not even a bathroom in the lobby.
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.