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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff was very pleasant but the room had a very musky terrible smell. I also didn't know that there would be no one cleaning the room and was informed it was done once a week only.
Very poor reception The front desk experience was horrible. She did not care and was very rude
Business response:
Thank you for your recent survey. I am sorry to hear that your check in experience was unpleasant. The service you described is unacceptable and I sincerely apologize for your experience. To make sure this does not happen again, I will be meeting with my entire team to review our customer service standards so that all guests receive friendly and helpful service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken ... read more
Need to put correct address for GPS. Reserved a king bed...none available. Had to ha 've a queen
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the bed type that you reserved was not available during your stay. I discussed this with my team, and we will be reviewing our reservation procedures to ensure that this experience is not repeated. Thank you so much for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Overall cleanliness of hotel was terrible. Bathroom looked like it hadnot been cleanedin weeks. Refrigerator did not work. I woulnd never stay at an extended stay again.
The place is a pit No lobby to speak of or common area, delayed check in because the swiper was down, and rude staff. Interface with Expedia was terrible (had to check in a second time because a night was added). There was no shampoo in the bathroom. Others had no toilet paper. The room looked like it was last renovated in the 1970's, and reeked of stale tobacco smoke. It seemed like foreign contractor were living there, and the place smelled like Ramen. Guests were singing Spanish showtunes at the top of there lungs into th... read more
room was dirty Room looked like it was never cleaned I did not complain because really did not want to be bothered switching rooms but I expect the rooms to be clean
Could have been better The first room we were put in was not clean! The second was, but the door was ajar when we got there.
not impressed I wasn't expecting bells and whistles from this hotel, but I wasn't expecting to find the previous occupant's food in the refrigerator and around the room. The front desk said that the room had been cleaned, but all of the soaps were unwrapped. It appeared that the sheet and towels had been switched out. So I returned to the front desk and requested a different room. When we arrived at the new room the door was held open by the security latch. We entered anyways to find what appeared to be a clean room. We only... read more
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 3.6 star rating with 1,419 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.