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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They advertised a grab and go breakfast which most of my 11 day stay was just coffee, tea and oatmeal. They will only clean your room once per week. The rooms all smell like cigarettes and some dont have microwaves. Stephanie at the front desk was a friendly face in an otherwise dismall setting
Business response:
Dear Cheryl, We regret that aspects of your stay did not meet expectations. We understand the importance of a consistent and enjoyable experience, and we’re truly sorry for any inconvenience caused by the breakfast selection, housekeeping schedule, and room conditions. Your feedback is invaluable, and we will be reviewing these concerns to identify areas for improvement. Guest comfort is always our top priority, and we strive to ensure that future stays provide the best possible experience. On a positive note, we are gratefu... read more
Our stay was terrible. I travel for work and have stayed in hundreds of hotels around the world the last 50 years, and by far this was the worst hotel we had ever stayed at. Rooms were filthy, mold, dirt, hair everywhere, from the bathtub to the bed. Broken furniture, mattress had so many lumps you could not get much sleep. There were holes in the walls and furniture. We had to wait 31 hours for someone to unclog the toilet. The outside of the fridge was disgusting. Manager claimed it was rust, if so, then why is it removabl... read more
Business response:
Dear Guest, We regret that your stay did not meet expectations and apologize for the numerous issues you encountered. Providing a clean, comfortable, and well-maintained environment for our guests is our priority, and it is clear that we fell short in this instance. We appreciate you bringing them to our attention. Please know that your feedback is incredibly valuable, and we will be addressing these matters to identify improvements. Guest satisfaction is of the utmost importance to us, and we will work hard to ensure a bett... read more
Red flags went up as soon as we walked it. Elevator does opened up and the there was something spilled on the floor. The hallway smelled bad. Opened door to our room as were met with a fridge covered in rust. The floor was sticky, stains on the sheets, and soap scum in the tub. Did not stay. Received refund without questions. Only upside was the people at front counter. Very friendly.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
The hotel (the hallways and my room) smelled like stale food. There were drips of something unidentifiable on the furniture. The mattress was stained. The staff member who checked me in was courteous, but the hotel and room were a big disappointment.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area, to demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
The room of the filthy and in deplorable condition. We left immediately. I have never checked in and out of a hotel in 60 years traveling. a full refund. I will NEVER even consider staying at another ESA hotel again after this!
Business response:
Dear Guest, We’re sincerely sorry to hear that your experience did not meet expectations. Your feedback is taken seriously, and we regret that your visit was cut short due to the condition of the accommodation. While this is not the impression we aim to leave, we understand your frustration and appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Horrible! It was absolutely disgusting! Dirty, smelly and just grow!
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping and maintenance staff work hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. Please give us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Les installations ont un grand besoin d’entretien et la chambre n’était pas très propre. Je vais choisis une chambre avec cuisinette, mais l’hôtel nous a fourni le strict minimum pour cuisiner. Pas de cafetière, ni de grille-pain. Les lits étaient confortables, et il y avait du café, du gruau et des barres granola à la réception pour le petit déjeuner.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to share your experience. We’re glad you found the beds comfortable and appreciated the grab-and-go breakfast options. However, we sincerely apologize for the areas where we fell short. We understand the importance of cleanliness and well-maintained facilities, and we are sorry that your room did not meet expectations. We’ve shared your feedback with our housekeeping and maintenance teams so these concerns can be addressed immediately. As for the kitchenette, ... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.