This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again will I stay at any of your facilities. One of your members hung up on me when i tried to cancel. Absolutely disgusted
Business response:
Dear Guest, We regret your recent experience and sincerely apologize for how your cancellation request was handled. This is not the level of service we strive to provide, and we are sorry for any frustration or inconvenience caused by this situation. We take your feedback seriously and will investigate this matter to ensure it does not happen again. Please know that your concerns are important to us, and we are committed to improving our customer service to avoid any such issues as we advance. Please return, and we would app... read more
There was car quotes in the room.Had to move our room and the hallways felt really bad.The staff was great though
Business response:
Dear Guest, Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet expectations. We sincerely apologize for the issues you encountered. This is certainly not the standard we aim to maintain, and we understand how frustrating this must have been for you. We will look into the issues you mentioned in improving the overall quality of our rooms and common areas. We truly appreciate you bringing this to our attention. Considering our friendly staff, please return, and we’d love to provide you with a... read more
The fact that I checked out two days ago and I havent gotten a refund for the last two days I had reserved and paid for got me extra irritated
Business response:
Dear Guest, We are truly sorry to hear about your experience. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. However, your refund has already been processed after your checkout, and it will take 7-10 business days to reflect in your account. We are grateful for your patience during this time. We hope to have the opportunity to welcome you back the next time you are in the area!Sincerely,Hotel Management
Bed bugs. Stay away. The front desk person was very friendly and accomodating. Within minutes of checking in there was a bed bug on our shower curtain. I along with the group I was with immediately left and asked for a full refund. She wrote down the room numbers and said she would take care of it. Many of the group were told they wouldn’t receive a refund because they couldn’t find bed bug evidence. Well I had at least one bug on my shower curtain, and I have pictures. And I am still waiting on my refund. The room was also ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We regret the concerns you encountered and understand how frustrating this must have been. Cleanliness is a priority, and it is disappointing to hear that your room did not meet expectations. We appreciate your feedback and will ensure it is addressed with the team. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Do Not Stay Here!!! We were part of a group that had several families that all booked at this hotel and ultimately all left due to the disgusting condition of the rooms. Two other rooms found bed bugs in the room, our room was not clean, trash under the bed, stains on the sheets, grimy and gross shower/tub, refrigerator was gross on the outside, the room smelled terrible, and I just did not feel comfortable staying here so we made other accommodations.
Business response:
Dear Erica, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. We deeply regret that the condition of the rooms did not meet your expectations. We understand your frustrations with cleanliness and the overall discomfort you faced. Rest assured that we will address these concerns with our housekeeping and maintenance teams to improve the guest experience. Thank you for bringing this to our attention, and we are grateful for your patience. We would like the ... read more
Bedbugs!! There was bedbugs in some of our co-cheerleaders rooms so we refused to stay there. They are still staying they will charge us anyway
Business response:
Dear Meghan, We are committed to providing our guests with a fulfillingstay; therefore, we appreciate you bringing these concerns to our attention. We understand how frustrating it must have been for you and your fellow cheerleaders to encounter such an issue. Please know that we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We also apologize for any distress you've experienced... read more
The rooms were dirty, the bathroom was filthy and missing pieces of the vanity and the wall. The door didn’t open properly or shut all the way. The remote didn’t work or connect to the tv. One of the drawers smelled of weed and the bedside table drawer was dirty with an empty wrapper inside
Business response:
Dear Kacy, We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we strive to provide, and we deeply regret that the room and amenities did not meet your expectations. We will address the cleanliness and maintenance issues with the team to improve the experience of future guests. Your feedback is invaluable to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a much better experience in the future. Sincere... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.