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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 stars The pictures speak louder than world . The carpet had stain and the bed skirt as well,the fridge door was dirty and the window on the garbage container full of old mattress and furniture did not help .
Business response:
Dear Annie,Please accept our sincerest apologies for not meeting your expectations during your recent stay. We do not take these concerns lightly, especially regarding the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate experience you deserve and that we are known for.Sincerely,... read more
It was horrible and disgusting rooms
Business response:
Dear Hector, Please accept our sincerest apologies for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our guest rooms, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will review this issue with our appropriate teams to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you w... read more
Waited at front desk No receptionist. Cleaning person checked me in(who was super nice ). Bathroom falling apart. Remote for TV didn’t work. Will never use extended stay America again
Business response:
Dear Jean, Thank you for sharing your experience. It is disappointing to hear about the challenges you faced, from the wait at the front desk to the condition of the bathroom and TV remote. While it is great that a staff member provided kind assistance, every guest deserves a seamless check-in and a well-maintained room. Your concerns will be shared with the team to ensure necessary improvements are made. We regret that your stay did not meet expectations and appreciate your feedback as we strive to enhance the guest experie... read more
This hotel is so run-down & not maintained at all. The fridge is so old & rusty, you’d be scared to put food inside. The toilet sink is clogged, the toilet paper holder is missing, the shower curtain smells bad. The supposed to be bagged breakfast is just muffins & health bar. I regret booking in this hotel.
Business response:
Dear Marilou, We are sorry about the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we apologize for the discomfort and frustration this caused. We are committed to maintaining a pleasant environment for all our guests and will ensure that our housekeeping team never misses delivering a spotless room. Further, we regret our breakfast choices were not to your taste. We will pass on your remarks to the relevant team for improvement. Please return to enjoy... read more
This property looks NOTHING like the online pictures. It was very worn down! The room was not clean and everything looked very old and worn out. When we used the bathroom we had roaches come out from under the toilet seat. There were bugs in the shower and we had absolutely zero water pressure. Everyone we worked with was very nice, but I took time to find people. No answer when we called the front desk and when we went down in the morning no one was at the front desk. We waited (along with several other guests) and finally ... read more
Business response:
Dear Michael, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with... read more
I saw more than one cockroach in my room.
Business response:
Dear Alberto, Thank you for bringing this to our attention. It’s deeply concerning to hear about your experience, as maintaining a clean and pest-free environment is a top priority. Your feedback has been shared with the housekeeping and maintenance teams, and immediate measures are being taken, including thorough inspections and enhanced pest control procedures. Please accept our sincere apologies, and we hope to regain your trust with an improved stay in the future.Sincerely,Hotel Management
Ok, so where to begin; I want to try and find something.... ANYTHING nice about this place. Got it! This place has a great location, and is close to local spots and the highway. The front desk staff was super nice and the check-in process was fast. the overall look of the room was fine for what it was and the price, but I am giving this place a one star for the following reasons: 1. ROACHES... this place has roaches and that is a non-starter for me, the moment I saw the roaches I immediately took everything out of this build... read more
Business response:
Dear Steven,We're glad you appreciated the convenient location, efficient check-in, and the front desk staff hospitality. However, we sincerely apologize that significant concerns, including the presence of pests and disturbances, overshadowed your stay. Please note that we're addressing your concerns with our team to prevent such occurrences, and we'll look into ways to maintain a quieter and more comfortable environment for everyone. Your comments about the property's condition and management have been noted, and we'll sha... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.