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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good evening, I have not received a refund for my shorts payment.
Business response:
Dear Thais, Thank you for taking the time to share your experience and concerns regarding your recent visit. Providing exceptional hospitality is our top priority, and we want each guest to feel well cared for during their stay. Unfortunately, we couldn't locate a reservation under your name, so we kindly ask you to reach out to us directly for any assistance or clarification you may need. We look forward to the opportunity to welcome you again on your next visit to the area so we can ensure an exceptional experience that me... read more
Stat at your own risk All i can tell the public is this. That the room was so bad and unkept, that there were stains on the fridge, bathrooom and walls that i ask a friend of mine who was staying at a different hotel if my daughter can share a bed with her friend from soccer, just so she was able to sleep the night. If the room was lets say $50 a night i could completely understand why the condition of the room looked the way it did and i would have to accept it based on the cost. But the room was over $200 just for one nigh... read more
Business response:
Dear Guest,We sincerely apologize for the distressing experience you had during your stay. The cleanliness issues and the lack of maintenance you mentioned fall far below our standards. We understand the frustration and regret that this affected your family’s comfort and led you to seek alternative sleeping arrangements. Please know that your feedback is crucial, and we take these concerns seriously as we work to improve our facilities. We truly hope you will give us another chance to prove we are committed to providing outs... read more
Seems to be a lot of homeless or transients making the place undesirable. Manager and front desk were great. They moved me to another hotel
Business response:
Dear William,We’re pleased that our manager and front desk staff provided excellent service and helped you relocate to another hotel. However, we genuinely regret that your experience was overshadowed by the presence of individuals in the area, impacting your perception of our property. Your insights are important to us, and we will address your concerns with our team to ensure we continue to create a welcoming environment for all our guests. We hope to have another opportunity to welcome you back and provide you with a more... read more
Bad noisy and broken doors. Kitchen had rotten electric plate, rust outside microwave and refrigerator.
Business response:
Dear Kshitij, Thank you for sharing your experience. We sincerely regret the inconvenience you encountered with the noise and room conditions. While these issues don’t reflect our usual standards, your feedback is invaluable in helping us make necessary improvements. Our team is committed to addressing these concerns to ensure a more pleasant stay for all guests. We hope you will give us another opportunity to offer a better experience in the future.Sincerely,Hotel Management
Not my first choice The room did not meet my expectations. The refrigerator should not have been used by Extended Stay. It was physically stained (I believe that it was rust) and it was very loud. The bathroom lighting was dim and the fan in the bathroom was extremely loud.
Business response:
Dear Earl,We sincerely apologize that your room did not meet your expectations. The issues you mentioned with the refrigerator and bathroom facilities are concerning, and we understand how these inconveniences can impact your stay. Please rest assured that we are addressing these matters with our maintenance team to ensure they are resolved. We strive to provide a comfortable and enjoyable environment for all our guests, and your feedback will help us enhance our guests experience. We hope to have another opportunity to welc... read more
The furniture is very, very worn. Not very comfortable. Floor very dirty. Would not want to stay here with young kids.
Business response:
Dear David,We apologize for the unpleasant conditions and regret that our amenities did not meet your expectations. We take your concerns seriously and will address them with our team to ensure improvements are made. We understand the importance of maintaining high standards, especially for families with young children, and we are committed to providing a clean and family-friendly environment for all our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have th... read more
The smell is so bad
Business response:
Dear Taebeom,Thank you for sharing your feedback. We prioritize maintaining high standards of cleanliness and ensuring a fresh environment for our guests. Your concerns about the unpleasant odors are taken seriously, and we appreciate you bringing this to our attention. If these issues had been reported to our front desk team, they would have been more than happy to assist you promptly. Your insights are important to us, and we look forward to the opportunity to improve your experience in the future.Sincerely,Hotel Managemen... read more
When we first arrived we saw 2 cockroaches in our room. I hate insects but even if I didnt, nobody likes to see that during their stay. Luckily we didnt see any after. Inside hotel looked old and had odd smell. Otherwise no issues.
Business response:
Dear Marcy, Thank you for your feedback. We sincerely apologize for the unsettling experience you had with insects in your room. While we're glad you didn’t encounter more issues during your stay, we understand how important a clean and comfortable environment is. Please know that we take pest control seriously and will address this immediately with our team. We are also reviewing the smell and overall condition of the hotel to improve our guest experience. We look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.